Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
It is indicated that this protective cover is compatible with all SRAM AXS derailleurs, but it is not compatible with the SRAM S1000 Eagle AXS T-TYPE 12s derailleur. The return shipping costs are at my expense. Compared to the price of the item, I did not return it. I think next time I will go through Amazon.
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Gilles M.
Rating: 1 out of 5
following a purchase from 26/05/2026
completely useless, I still haven't received anything
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Response from Materiel-velo.com
Hello Gilles,
We understand your disappointment and we are really sorry to hear that you have not yet received your order. Your order has been available at the Grenoble store since yesterday.
Best regards,
The Materiel-velo.com team
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Julien P.
Rating: 3 out of 5
following a purchase from 08/05/2026
Good however the bottle holder bumps against the aero support which leaves a gap between the bottle and the aero head. I had to adjust it.
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Maurice D.
Rating: 1 out of 5
following a purchase from 16/05/2026
Delivery a bit long but product good
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Ludovic D.
Rating: 1 out of 5
following a purchase from 27/05/2026
Fast delivery
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Daniel P.
Rating: 1 out of 5
following a purchase from 28/05/2026
Package entrusted to DPD on 28/05, delivered on 4/06, to be picked up by 12/06 at the latest, but I am absent until 15/06
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Lionel L.
Rating: 3 out of 5
following a purchase from 25/05/2026
Not the right SRAM pads
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Jean-Charles B.
Rating: 3 out of 5
following a purchase from 25/05/2026
Order preparation error or website error. Return of the paid product so I have to keep this product that does not suit me.
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Laurent L.
Rating: 3 out of 5
following a purchase from 25/05/2026
Nickel
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Emeric D.
Rating: 3 out of 5
following a purchase from 12/05/2026
delivery delay
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Dominique B.
Rating: 3 out of 5
following a purchase from 07/05/2026
Hello, I have received the products according to my wishes following order NXDXBZSEY. However, on Friday the 22nd I made a return request for the 2 jerseys via your site (return item) and I have not received a response. The two jerseys do not fit my size. They are way too tight. I am used to this brand but there is a big difference with the jerseys I use in size XL. I will make another request. Best regards,
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Cyrille L.
Rating: 1 out of 5
following a purchase from 06/05/2026
I ordered two tires in stock with a so-called delivery in 24/48 hours, and I received them more than 15 days later!
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Patrice M.
Rating: 3 out of 5
following a purchase from 19/05/2026
All good
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Laurent P.
Rating: 1 out of 5
following a purchase from 15/05/2026
Delivery error, it happens, but the minimum is to do everything possible to rectify it without the customer bearing the costs.
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Jean-François B.
Rating: 1 out of 5
following a purchase from 10/05/2026
thank you for contacting me by phone to discuss this matter
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Julien B.
Rating: 3 out of 5
following a purchase from 14/05/2026
The expiration date should be indicated when it comes to nutrition products because I ordered some that go until 30/06/26 and I didn't know! Which is annoying...
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Michel L.
Rating: 3 out of 5
following a purchase from 13/05/2026
Straps too short, take one size up.
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Nicolas F.
Rating: 1 out of 5
following a purchase from 14/05/2026
Size of jersey does not comply with standards. Return at the customer's expense.
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Thierry L.
Rating: 3 out of 5
following a purchase from 10/05/2026
Delivery time always longer than expected at the order ' Otherwise well received
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Joel P.
Rating: 3 out of 5
following a purchase from 12/05/2026
I waited for an SMS in vain so I went to the store and there miracle it was indeed there
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Frédéric K.
Rating: 1 out of 5
following a purchase from 27/02/2026
Even if the order is finally complete, I can't really give you a good rating. My order arrived a few days ago but the order date was February 27, and it was indicated on the site that the product was available. Everything was sorted out long after......
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David S.
Rating: 3 out of 5
following a purchase from 08/05/2026
Always satisfied with the site matériel vélo.com no issues. However, I am only half satisfied with the DPD carrier. I did not receive any notification to inform me that my package had arrived at the pick-up point. Next time I think I will go through Chronopost for one euro more.
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Fabriziu C.
Rating: 3 out of 5
following a purchase from 27/04/2026
Team attentive on the phone BUT the order arrived with A LOT of delay!
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Stéphane D.
Rating: 3 out of 5
following a purchase from 06/05/2026
Very happy with my purchase, meets my expectations
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Denis V.
Rating: 1 out of 5
following a purchase from 06/05/2026
Hello, the package was not delivered on time. I paid an extra fee for Chronopost and this carrier misdirected my package, which went towards Bayonne. Since your Gleisé site, I have contacted your online service several times. You are probably not to blame, but I would appreciate it if you could make a commercial gesture following the troubles I have had. Denis VAILLIER
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Francois G.
Rating: 3 out of 5
following a purchase from 04/05/2026
Delay between order and delivery too long
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Christophe F.
Rating: 3 out of 5
following a purchase from 03/05/2026
Product noted in stock sent the next day (perfect, I'm out of order!) I order express to support local business instead of a big American one, result: 4 days to send it and another 5 to receive it... Very disappointed... Otherwise, great welcome in the store!
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Jacky D.
Rating: 3 out of 5
following a purchase from 05/05/2026
A bad reference on a batch of 2 tires, one not conforming to my order.
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Christophe D.
Rating: 1 out of 5
following a purchase from 05/05/2026
Package arrived complete and quickly.
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Pascal L.
Rating: 1 out of 5
following a purchase from 03/05/2026
Perfect.
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Christophe B.
Rating: 1 out of 5
following a purchase from 01/05/2026
I did not receive this package
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Bernard B.
Rating: 1 out of 5
following a purchase from 22/04/2026
Hello, I had asked you for an offer to adapt the rear wheel from 142mm to 135x9. I certainly have the kit for the 9mm but what about changing the axle to 135. Can you find me a solution with the wheels I have.
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Patrick M.
Rating: 1 out of 5
following a purchase from 29/04/2026
I won a gift voucher of 20€. I could have been stingy and bought handlebar tape for 20€. I chose pedals and a chain available according to your site at MV Annecy. I decide to go there because my voucher did not work on the site. Arriving in Annecy, neither of the two items was available. I decide on pedals that the seller offers to send me for 10€ shipping. Back home, I see on the site that the shipping costs are 4€99. In total, these pedals, Time expresso, with the fuel costs, 200 km round trip, come to 100€, gift voucher deducted. Thank you for this gift voucher and thank you MV Annecy.
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Bertrand W.
Rating: 3 out of 5
following a purchase from 27/04/2026
The delivery time announced at the time of order was not respected, 5 working days and not 3 as promised
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Jean-François B.
Rating: 3 out of 5
following a purchase from 29/04/2026
Delivery a bit slow
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Philippe V.
Rating: 3 out of 5
following a purchase from 22/02/2026
Part displayed in stock while it took 2 months.
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Fabrice N.
Rating: 1 out of 5
following a purchase from 27/04/2026
Package delivered after a 24-hour delay 40 km from my home. Thank you pick up. One star is a rating far too high. A big zero.
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Pierre P.
Rating: 1 out of 5
following a purchase from 23/04/2026
Order announced to be delivered in one to two business days in store, we left on vacation without another ten days of order. No reliability.
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Alexandre V.
Rating: 1 out of 5
following a purchase from 25/04/2026
Delivery very long. Slow service... Two negative experiences, I am changing partners.
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Pascal C.
Rating: 1 out of 5
following a purchase from 23/04/2026
Material not compliant with the description bought a Dura Ace 52x36 crankset received a 52x34 which is not recommended by SHIMANO. Customer service not very responsive.
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