Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 988 published reviews

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1 and 3 stars

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F
Frederic B.
Rating: 1 out of 5
following a purchase from 20/06/2026
disappointed to see that shipping costs are at my expense and especially without mondial relay or others ... for your information, the cheapest shipping method is 9€ by post ... it's outrageous
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F
Fredrik E.
Rating: 1 out of 5
following a purchase from 13/06/2026
I haven’t got my order yet
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Laurent P.
Rating: 1 out of 5
following a purchase from 21/04/2026
The backing fabric of the hose has come off. The hose is unusable. I want to receive another one or a refund.
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Christian B.
Rating: 3 out of 5
following a purchase from 14/06/2026
I received the order on time. But I must report that the package was probably poorly made as it was replaced by the carrier. Nothing was missing, but still be careful!
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B
Bruno P.
Rating: 3 out of 5
following a purchase from 12/06/2026
As a customer with you, I had never been disappointed. However, I was very disappointed with my last order. I ordered a sleeveless jersey and a bib shorts after a phone call to ask for your advice, I placed the order and there, jersey xl too small and bib shorts xl too big. So return at my expense. I will no longer order outfits from you, because if I have to pay return shipping every time it is not interesting. With other sites, exchanging for another size is free. However, I have never been disappointed with the material orders. In conclusion, I will trust a specialized seller for outfits. Best regards.
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Jean Louis C.
Rating: 3 out of 5
following a purchase from 14/06/2026
Well received but size error
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Diego D.
Rating: 1 out of 5
following a purchase from 13/06/2026
A Garmin GPS 540 for 280 euros that does not work is hard to accept
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Teddy T.
Rating: 1 out of 5
following a purchase from 12/06/2026
Very bad experience, because I did not receive my order
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Dominik W.
Rating: 1 out of 5
following a purchase from 07/06/2026
My package has not arrived
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Yves B.
Rating: 1 out of 5
following a purchase from 11/06/2026
It's not the right blockage, it's not possible to change, it's a shame...
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Thierry P.
Rating: 3 out of 5
following a purchase from 11/06/2026
Material well received but the two fixing screws are too short
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F
Franck V.
Rating: 3 out of 5
following a purchase from 31/05/2026
delivery time beyond 10 days otherwise nothing to report
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Emmanuel B.
Rating: 1 out of 5
following a purchase from 10/06/2026
Defective inner tube. Leak at the valve.
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Franck G.
Rating: 1 out of 5
following a purchase from 05/06/2026
Delivery problem. Of location and delivered material. For a first order, it was a disappointment...
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Matthieu P.
Rating: 1 out of 5
following a purchase from 08/06/2026
2 orders, 2 problems. Not new material scratched and missing part
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Patrick L.
Rating: 3 out of 5
following a purchase from 08/06/2026
Hello, 4 items ordered and delivered including 1 that does not match the characteristics mentioned on the site. Still no response to this day.
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Stephane P.
Rating: 1 out of 5
following a purchase from 05/06/2026
Deceptive size chart and item runs small. For M I would have needed XL
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Mathieu L.
Rating: 1 out of 5
following a purchase from 05/06/2026
Order in width 42, the hanger arrived in 44 and no way to match with them..
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Eric J.
Rating: 3 out of 5
following a purchase from 03/06/2026
Hello, I recently ordered latex inner tubes, out of the 2 ordered, one is porous and loses all pressure in 5/6 hours.
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Johan C.
Rating: 1 out of 5
following a purchase from 03/06/2026
I ordered a product available on June 3rd. Without news, I called on June 11th. My interlocutor told me he would inquire and call me back. The next day, without news, I called again. My interlocutor informed me that my package was misreferenced and that it is indeed at the Herblay store. Summary: No information and 2 calls to find out where my package is. I chose you for a 48-hour delivery. I expect a commercial gesture and not vouchers.
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Thierry E.
Rating: 1 out of 5
following a purchase from 02/06/2026
Very good.
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Gerard G.
Rating: 1 out of 5
following a purchase from 31/05/2026
Satisfied as usual.
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Stephane P.
Rating: 3 out of 5
following a purchase from 23/05/2026
Everything is perfect. Delivery times are quite long.
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Jérôme C.
Rating: 3 out of 5
following a purchase from 30/05/2026
I find the saddle too slippery?
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Vuillet G.
Rating: 1 out of 5
following a purchase from 31/05/2026
The package did not arrive at the right place. Dpd delivered it to a city far from my home.
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Alain S.
Rating: 1 out of 5
following a purchase from 31/05/2026
It is indicated that this protective cover is compatible with all SRAM AXS derailleurs, but it is not compatible with the SRAM S1000 Eagle AXS T-TYPE 12s derailleur. The return shipping costs are at my expense. Compared to the price of the item, I did not return it. I think next time I will go through Amazon.
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Gilles M.
Rating: 1 out of 5
following a purchase from 26/05/2026
completely useless, I still haven't received anything
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Response from Materiel-velo.com
Hello Gilles,

We understand your disappointment and we are really sorry to hear that you have not yet received your order. Your order has been available at the Grenoble store since yesterday.

Best regards,
The Materiel-velo.com team
J
Julien P.
Rating: 3 out of 5
following a purchase from 08/05/2026
Good however the bottle holder bumps against the aero support which leaves a gap between the bottle and the aero head. I had to adjust it.
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Maurice D.
Rating: 1 out of 5
following a purchase from 16/05/2026
Delivery a bit long but product good
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Ludovic D.
Rating: 1 out of 5
following a purchase from 27/05/2026
Fast delivery
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Daniel P.
Rating: 1 out of 5
following a purchase from 28/05/2026
Package entrusted to DPD on 28/05, delivered on 4/06, to be picked up by 12/06 at the latest, but I am absent until 15/06
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Lionel L.
Rating: 3 out of 5
following a purchase from 25/05/2026
Not the right SRAM pads
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Jean-Charles B.
Rating: 3 out of 5
following a purchase from 25/05/2026
Order preparation error or website error. Return of the paid product so I have to keep this product that does not suit me.
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Laurent L.
Rating: 3 out of 5
following a purchase from 25/05/2026
Nickel
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Emeric D.
Rating: 3 out of 5
following a purchase from 12/05/2026
delivery delay
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Dominique B.
Rating: 3 out of 5
following a purchase from 07/05/2026
Hello, I have received the products according to my wishes following order NXDXBZSEY. However, on Friday the 22nd I made a return request for the 2 jerseys via your site (return item) and I have not received a response. The two jerseys do not fit my size. They are way too tight. I am used to this brand but there is a big difference with the jerseys I use in size XL. I will make another request. Best regards,
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Cyrille L.
Rating: 1 out of 5
following a purchase from 06/05/2026
I ordered two tires in stock with a so-called delivery in 24/48 hours, and I received them more than 15 days later!
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Patrice M.
Rating: 3 out of 5
following a purchase from 19/05/2026
All good
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Laurent P.
Rating: 1 out of 5
following a purchase from 15/05/2026
Delivery error, it happens, but the minimum is to do everything possible to rectify it without the customer bearing the costs.
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Jean-François B.
Rating: 1 out of 5
following a purchase from 10/05/2026
thank you for contacting me by phone to discuss this matter
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