The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Material received with a 1 week delay without any information on the delay. Did they at least respond to my email for information? Otherwise, the material is top notch.
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Francescu N.
Rating: 3 out of 5
following a purchase from 20/04/2026
Body suit l.xl too tight, shorts bottom, thickness nil. Sporty greetings.
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Paul V.
Rating: 1 out of 5
following a purchase from 18/04/2026
I requested the delivery of my package to the store, I never received the SMS informing me that it was available. Package arrived in the middle of the week, I contacted customer service who was unable to tell me if the package was available in the store. I went to the store at the beginning of the following week, it was waiting for me, what a waste of time for a simple oversight.
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Laurent L.
Rating: 3 out of 5
following a purchase from 20/04/2026
USB ant stick that does the job but you have to manage to install it on win 11. This stick should be provided by default with an 800 euro home trainer.
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Jean François V.
Rating: 1 out of 5
following a purchase from 19/04/2026
Order of a short sleeve cycling jersey Assos Equipe RS S11 white (very disappointed sale) Box of the shorts well damaged And yet I regularly order on this site, it's the first time I am disappointed
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Daniel J.
Rating: 1 out of 5
following a purchase from 14/04/2026
Order placed on April 14 Today is April 30 and I still haven't received my order After several calls you cannot tell me when I will receive my package I am very unhappy and will not buy anything from you in the future
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Jean Pierre P.
Rating: 1 out of 5
following a purchase from 15/04/2026
RAS - Everything is OK
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Olivier B.
Rating: 3 out of 5
following a purchase from 07/04/2026
Deadline respected, package compliant
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Morel D.
Rating: 3 out of 5
following a purchase from 07/04/2026
Delivery time too long!
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Lilian C.
Rating: 3 out of 5
following a purchase from 06/03/2026
Very good
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Romain F.
Rating: 1 out of 5
following a purchase from 06/03/2026
The delivery time was not respected at all and no commercial gesture was proposed either
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Response from Materiel-velo.com
Hello Romain,
Thank you for your feedback. We are sorry to hear that the delivery time was not respected. We are dependent on the timelines of our suppliers for certain items.
We will take this into account for a future order. For that, please do not hesitate to contact us directly by phone at 04 74 694 694 or via the form.
Best regards,
The team at Materiel-velo.com
A
Arnauld L.
Rating: 3 out of 5
following a purchase from 25/03/2026
Delivery times are getting longer.
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Herve V.
Rating: 1 out of 5
following a purchase from 24/03/2026
Delivery on time and well packaged, thank you
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Serge P.
Rating: 1 out of 5
following a purchase from 23/03/2026
Fast delivery, however the package was very damaged, even crushed; fortunately it contained tires, otherwise I would have refused it. I regret that you did not want to take back my 25 tires.
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Response from Materiel-velo.com
Hello Serge,
Thank you for your feedback. We are glad that the delivery was fast, but we apologize for the condition of the package upon arrival. Unfortunately, we do not control the handling of the package once it is with the carrier.
We will report this information to them.
Best regards,
The team at Materiel-velo.com
D
Dominique B.
Rating: 3 out of 5
following a purchase from 17/03/2026
Product conforms and delivery within the deadlines.
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Cedric D.
Rating: 3 out of 5
following a purchase from 17/03/2026
Satisfied with the products, but the preparation and shipping of the products is very long, almost a week.
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Response from Materiel-velo.com
Hello Cedric,
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
T
Theaud B.
Rating: 3 out of 5
following a purchase from 01/03/2026
Package delivered with a 3-week delay.
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Pierantonio M.
Rating: 3 out of 5
following a purchase from 18/03/2026
I am disappointed that the lamp does not have the connection to recharge it.
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Michel K.
Rating: 3 out of 5
following a purchase from 15/03/2026
It's my fault, the parts do not correspond, especially for my SIDI shoes.
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Laurent J.
Rating: 1 out of 5
following a purchase from 04/03/2026
Delivery is definitely causing a lot of problems, the package arrived somewhere other than my home, but now it's a habit... Yet everything is well indicated...
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Benoit V.
Rating: 3 out of 5
following a purchase from 09/03/2026
A processing delay for the order was a bit long, the delivery time being announced between 1 and 2 days, the order was taken into account 4 days later. Fortunately, Mondial Relay made up for it by delivering in 24 hours.
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Julien K.
Rating: 3 out of 5
following a purchase from 22/02/2026
Super quality as always with Materiel Velo. It's a shame not to be informed during stock shortages.
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Eric B.
Rating: 1 out of 5
following a purchase from 16/02/2026
Very disappointed with this order as it arrived a month after the expected date. A little communication would have changed everything because an order for a 'bike' is never urgent. Moreover, the delivery person never came to my house, as I was present; he left the package with a merchant.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not arrive within the expected time and that the delivery was not optimal. Your feedback is valuable and helps us improve our communication and services.
Unfortunately, we encountered supply issues, particularly with one of the products in your order.
Please do not hesitate to contact us directly for your next order or project so that we can offer a gesture.
Best regards,
The team at Materiel-velo.com
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Alain V.
Rating: 3 out of 5
following a purchase from 01/03/2026
Material conforms to the order, just that my delivery took a bit of time, I think there was an oversight, I followed up with a message after about fifteen days and the matter was resolved in two days, no problem.
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Jean-Yves L.
Rating: 3 out of 5
following a purchase from 23/02/2026
The order finally arrived at its destination with a significant delay that did not affect my trust and satisfaction in the end.
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Cyrille M.
Rating: 3 out of 5
following a purchase from 01/03/2026
I ordered a Continental GP 5000S TR tire in 25 and once mounted, I found it narrow, the diameter of the 25 tire was 23, it's not the first time I order from Continental and usually the 25s are generally between 26 and 27 in diameter once mounted.
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Maurice D.
Rating: 3 out of 5
following a purchase from 28/02/2026
Disappointed by the size being too small.
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Eric G.
Rating: 1 out of 5
following a purchase from 27/02/2026
Hello, the order, nothing to complain about, the only issue was delivery with a one-day delay.
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Francisco José D.
Rating: 1 out of 5
following a purchase from 26/02/2026
I still haven't received my order. Three weeks have passed
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Response from Materiel-velo.com
Hello good morning ;
We are contacting you upon seeing your message to inform you that you well know the status of your order, which was sent on time and is blocked in customs awaiting the procedure they carry out in customs, so we believe it is unfair to make such a comment knowing that it is beyond our competencies
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Ludovic M.
Rating: 3 out of 5
following a purchase from 19/02/2026
Processing delays of a week because the product was out of stock despite the product sheet indicating fast shipping. Quick response from customer service. Once shipped, fast delivery.
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Soyez F.
Rating: 3 out of 5
following a purchase from 26/02/2026
Hello, I received my package in 5 days and not in 24 to 48 hours. Mr. be
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Stephanie P.
Rating: 1 out of 5
following a purchase from 25/02/2026
Fast delivery but not yet served because for gifting
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Christophe V.
Rating: 3 out of 5
following a purchase from 18/02/2026
Announced delay not respected, it's a shame.
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Yannick B.
Rating: 1 out of 5
following a purchase from 20/02/2026
Only positives
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Christophe L.
Rating: 3 out of 5
following a purchase from 10/02/2026
Order conforms but really very long reception delays.
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Yannick G.
Rating: 1 out of 5
following a purchase from 23/02/2026
Poor description on the site and lack of communication
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Matthieu P.
Rating: 3 out of 5
following a purchase from 21/02/2026
Delivery error, 2 rear wheels instead of a pair of wheels. I am still waiting for the front wheel... To be continued.
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Michaël F.
Rating: 3 out of 5
following a purchase from 18/02/2026
Despite the product description, the ordered material is not compatible with my bike. I will return it to the store.
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Franck G.
Rating: 3 out of 5
following a purchase from 10/02/2026
Fast service but after a follow-up. Regrettable.
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Vidal Roger F.
Rating: 1 out of 5
following a purchase from 11/02/2026
Hello, Very difficult if not impossible to return a product. The information and return procedures are difficult (impossible to find). Nothing is indicated regarding costs when trying to return.
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Response from Materiel-velo.com
Hello Vidal Roger,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with the return process. Your experience is important to us, and we will work to improve the clarity of the information on this subject. You can find the return conditions directly in the tab at the bottom of the page of the site or directly via your order space.
Please do not hesitate to contact our customer service, who will be happy to assist you.
Best regards,
The team at Materiel-velo.com
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