Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 990 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1 and 3 stars

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L
Léonard S.
Rating: 3 out of 5
following a purchase from 08/02/2026
Supposed to be delivered in two days, in the end more than a week and a half, disappointed... The product was however in line with my expectations.
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D
Didier C.
Rating: 3 out of 5
following a purchase from 04/02/2026
I ordered a pair of DT Swiss Arc 1400 wheels that I paid for. They were sold and I never received them.
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Gaetan P.
Rating: 1 out of 5
following a purchase from 09/02/2026
Impossible to just make a size exchange due to a size error
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.

Best regards,
The team at Materiel-velo.com
J
Jamie C.
Rating: 1 out of 5
following a purchase from 07/02/2026
Ordered tubeless tires, received non-tubeless tires...
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.

Best regards,
The team at Materiel-velo.com
J
Jacky R.
Rating: 3 out of 5
following a purchase from 27/01/2026
Good evening, I suppose this situation is independent of your will, however, I had to wait two weeks to receive my package due to a stock shortage. However, during this time, the product remained available for sale online with a delivery time announced of 2 to 4 days, which surprised me. This is the first time this has happened to me so I do not hold it against you and I will continue to order from your site.
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Response from Materiel-velo.com
Hello Jacky,

Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delay and the availability displayed for your product. Please know that we are doing everything we can to improve our stock management and avoid such situations in the future. We are pleased to know that you continue to trust us for your future orders and remain at your disposal for any questions.

Best regards,
The Materiel-velo.com team
P
Pascal L.
Rating: 1 out of 5
following a purchase from 06/02/2026
Complete satisfaction.
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Gerard M.
Rating: 1 out of 5
following a purchase from 06/02/2026
Perfect. Great job to all your collaborators
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Eric M.
Rating: 3 out of 5
following a purchase from 05/02/2026
Thank you, fast delivery
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Pascal T.
Rating: 3 out of 5
following a purchase from 06/02/2026
Reception delay too long. Too bad.
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Eric L.
Rating: 1 out of 5
following a purchase from 03/02/2026
Very good
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Pascal M.
Rating: 1 out of 5
following a purchase from 28/01/2026
The delivery time was way too long despite a bank transfer. I am not satisfied.
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations.
Please note that orders by bank transfer are generally longer to process compared to an order paid directly by credit card.
Do not hesitate to contact us directly for any questions or need for additional assistance.

Best regards,
The team at Materiel-velo.com
P
Patrick C.
Rating: 3 out of 5
following a purchase from 31/01/2026
Delivery within the time frame. But I paid for home delivery, the delivery person sends a message telling me that the package does not fit in my mailbox which is false, so delivery in a depot a few km away. So not happy. The product is okay.
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Gerard P.
Rating: 1 out of 5
following a purchase from 27/01/2026
Delivery problem, the delivery point was changed and I found myself in the middle of Lyon, what a hassle!!
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Response from Materiel-velo.com
Hello Gérard,

Thank you for your feedback, and we are sorry to hear that you encountered difficulties with the delivery. We understand that this could have been frustrating. This event is, of course, independent of our will.
We will report the information to the carrier.

Best regards,
The team at Materiel-velo.com
B
Bruno G.
Rating: 3 out of 5
following a purchase from 29/01/2026
I am happy with the merchandise received. However, I wanted to include a pair of wheels. I had found this item at a significantly lower price on another French site (about 30%). As proposed by Materiel-Velo, I asked if they wanted (could) match the price. The response was negative, without even an intermediate proposal. My project is therefore canceled or at least postponed.
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Response from Materiel-velo.com
Hello Bruno,

Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the merchandise received. We understand your disappointment regarding the price alignment request and regret that we could not respond favorably. Your feedback is valuable and will help us improve our service. Please do not hesitate to reach out to us for any other questions or needs.

Best regards,
The Materiel-velo.com team
J
Jacky P.
Rating: 1 out of 5
following a purchase from 26/01/2026
GOOD
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Gerard B.
Rating: 3 out of 5
following a purchase from 24/01/2026
Very satisfied with the products and delivery. However, 10% in gift vouchers was announced for the weekend, promo code refused ?? and nothing in the end. Best regards. Gérard Buisson
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H
Henriques C.
Rating: 3 out of 5
following a purchase from 24/01/2026
I received my order, however I ordered 31 sis gels and only received 30, it’s one gel at 0.48 cents
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Response from Materiel-velo.com
Hello Henriques,

Thank you for taking the time to share your feedback. We are pleased to learn that you have received your order. We apologize for the error regarding the missing gel. We have generated its amount in the form of a gift voucher usable on your next order.

Best regards,
The Materiel-velo.com team
N
Nicolas B.
Rating: 3 out of 5
following a purchase from 14/01/2026
I received an email indicating the product was back in stock to place an order but in fact it was not and was only shipped 8 days later
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Response from Materiel-velo.com
Hello,

At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 6 days, and we are sorry for that. This is an event independent of our will and we are certain to do better next time.

Remaining at your disposal
The Materiel-velo.com team
J
Jean-François G.
Rating: 1 out of 5
following a purchase from 22/01/2026
I ordered Mavic Instant 360D wheel hub bearings. One bearing was grinding, unfortunately I noticed it after the wheel was assembled. Not great, a bearing that is dead in an original Mavic pouch. Usually, I am satisfied with bike equipment.
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your order. Please feel free to contact us directly via the customer service contact form so we can resolve this inconvenience.

Best regards,
The Materiel-velo.com team
M
Martial C.
Rating: 3 out of 5
following a purchase from 20/01/2026
First shipment with the rear dial of the helmet broken and not in its original packaging
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Herve C.
Rating: 3 out of 5
following a purchase from 04/01/2026
The announced deadline was not respected and no information was sent to me about the delay. I had to contact you.
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Kevin L.
Rating: 1 out of 5
following a purchase from 14/01/2026
not practical the purchasing experience and they don't even provide the screws needed for the cleat, I'm going to get far with that!
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your feedback. We understand your frustration regarding the absence of screws, and we apologize for this inconvenience. However, please note that it was mentioned on the product page that these cleats do not come with screws.


Best regards,
The Materiel-velo.com team
J
Jean-Yves A.
Rating: 3 out of 5
following a purchase from 16/01/2026
Comfortable shorts but the size chart is next to the plate, ordered size L, returned for XL because too tight and the XL straps are too short and cut into the shoulders, added a 10 cm piece on each strap by a seamstress.
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Alain C.
Rating: 3 out of 5
following a purchase from 15/01/2026
Product ordered, very quickly shipped and received. On the site, the photo (imprecise) and the little information should be improved (indication, among other things, of the diameters of handlebars on which these mirrors fit).
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Patrick D.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very satisfied with the product, not with the delivery. Carrier (DPD) did not respect the address of the chosen pickup point but delivered to an address far from my home
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Alain P.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very good for deliveries in mainland France, the DOM is another matter. Territorial continuity
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Virginie E.
Rating: 1 out of 5
following a purchase from 15/01/2026
The glasses do not match my order, the arms are also twisted...
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Response from Materiel-velo.com
Hello,

Thank you for your feedback. We are sorry to hear that the glasses do not match your order and that the arms are twisted. To resolve this issue, we invite you to contact our customer service who will be happy to assist you.

Best regards,
The Materiel-velo.com team
D
David L.
Rating: 3 out of 5
following a purchase from 10/01/2026
As always, DPD deliveries are catastrophic!!!
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Ludovic O.
Rating: 1 out of 5
following a purchase from 01/01/2026
The delivery time was too long (more than 15 days), whereas it was indicated 2-4 days at the time of my order. Customer service explained to me that a part was missing but this was not indicated on the site. I was treated very poorly on the phone in the store when I called to find out where my order was: "There's no point in calling, as long as you haven't received it in May". However, it turned out that the order had arrived at the store and I had not been notified. He obviously did not apologize. I will not order from Matériel Vélo again.
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Response from Materiel-velo.com
Hello,

We are sorry for this unusually long delay. It rarely happens that the 2-4 day delay is slightly extended due to our supplier's delay.
We are sorry that your first experience with us was negative and remain at your disposal by email or phone 04 74 694 694. We are confident that we can prove to you that this was an isolated case and satisfy you on a future experience with Materiel-velo.com

The Materiel-velo.com team
G
Georges C.
Rating: 1 out of 5
following a purchase from 05/01/2026
Fast delivery of products to French Guiana
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Response from Materiel-velo.com
Hello Georges,

Thank you for your feedback and we are pleased to hear that you appreciated the speed of our delivery in French Guiana. However, you gave one star out of five which does not really correspond to your opinion.
Could you please modify it?


Best regards,
The Materiel-velo.com team
P
Philippe T.
Rating: 3 out of 5
following a purchase from 08/01/2026
Item presented on the Internet does not correspond to the accounting of the bike of the Home Trainer, which was well mentioned on the site (hence 1 star). Nevertheless, very quick reaction for a return at no charge (which is worth 5 stars on this point). Hence an average of 2 stars
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Jean Paul R.
Rating: 1 out of 5
following a purchase from 27/12/2025
deadline not respected
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay in the delivery of your order and for the inconvenience caused.

This delay is beyond our control. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, compounded by logistical difficulties related to the high volume of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of parcels across the entire transport network.
M
Marc B.
Rating: 3 out of 5
following a purchase from 30/12/2025
The delivery time is long considering the shipping costs for a package of about 200 grams
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay observed in the delivery of your order and for the inconvenience caused.

This delay is independent of our will. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, to which were added logistical difficulties related to the high influx of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of packages across the entire transport network.
Y
Yannick S.
Rating: 1 out of 5
following a purchase from 29/12/2025
Order of a chain derailleur. It only derails! nothing is provided to secure the axle
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Martial C.
Rating: 1 out of 5
following a purchase from 28/12/2025
I am unhappy with the product because it did not stick, making it very complicated to install.
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Response from Materiel-velo.com
Thank you for your feedback, your experience is important to us. We are sorry that this product does not provide you with complete satisfaction. To date, we have not recorded any complaints about this product.
Our after-sales service is also at your disposal by email or directly by phone (04 74 694 694).
F
Franck D.
Rating: 3 out of 5
following a purchase from 27/12/2025
Problem with the delivery person, the package was dropped off at another pickup point far from my home.
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Claudio A.
Rating: 1 out of 5
following a purchase from 26/12/2025
Product not provided in its original box, Pirelli p zero 700x28 NEVER buy!!! Impossible to mount on rim!!! they don't hold pressure
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M
Michel C.
Rating: 3 out of 5
following a purchase from 29/12/2025
Hello, your site is good, I have nothing against you, and I will recommend, but the delivery was too long, that’s why I put 3 stars.
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Richard T.
Rating: 1 out of 5
following a purchase from 24/12/2025
Perfect, I am very happy
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