Customer reviews of Materiel-velo.com

Very satisfied with the product, not with the delivery. Carrier (DPD) did not respect the address of the chosen pickup point but delivered to an address far from my home

Very good for deliveries in mainland France, the DOM is another matter. Territorial continuity

The glasses do not match my order, the arms are also twisted...

As always, DPD deliveries are catastrophic!!!

The delivery time was too long (more than 15 days), whereas it was indicated 2-4 days at the time of my order. Customer service explained to me that a part was missing but this was not indicated on the site. I was treated very poorly on the phone in the store when I called to find out where my order was: "There's no point in calling, as long as you haven't received it in May". However, it turned out that the order had arrived at the store and I had not been notified. He obviously did not apologize. I will not order from Matériel Vélo again.

Fast delivery of products to French Guiana

Item presented on the Internet does not correspond to the accounting of the bike of the Home Trainer, which was well mentioned on the site (hence 1 star). Nevertheless, very quick reaction for a return at no charge (which is worth 5 stars on this point). Hence an average of 2 stars

deadline not respected

The delivery time is long considering the shipping costs for a package of about 200 grams

Order of a chain derailleur. It only derails! nothing is provided to secure the axle

I am unhappy with the product because it did not stick, making it very complicated to install.

Problem with the delivery person, the package was dropped off at another pickup point far from my home.

Product not provided in its original box, Pirelli p zero 700x28 NEVER buy!!! Impossible to mount on rim!!! they don't hold pressure

Hello, your site is good, I have nothing against you, and I will recommend, but the delivery was too long, that’s why I put 3 stars.

Perfect, I am very happy

My order arrived with a month delay. I had to follow up several times but I was always well received and well accompanied.

I am satisfied with Materiel Vélo but not with the carrier DPD whose service is deplorable.

Good product, properly packaged. 3 stars for the shipping delay, having supply issues is okay, but given the initial shipping delay announced on the site, it was not feasible for a product that was not in stock. For a first purchase, this does not instill confidence for a future purchase regarding shipping times. So if you are not in a hurry and you take into account to multiply the announced delay by 4 or 5, no problem. However, if you rely on the announced delay with a small margin there ....

Fast delivery

Delivery not in accordance with my request. In a relay point in another city 20 km from the initial point.

Overall I am satisfied with my order, despite the small inconvenience of the first payment. Involuntary on your part (so they say) but still, quite a delay for delivery. I would have also liked a tax-free option. Payment of the customs duty of 27.50 euros which adds to the 152.37 euros of the order.

Order prepared a week after my payment... no communication

Michelin tire 700/28 that was supposed to fit on Campagnolo Hyperon 31mm. So not satisfied with Michelin's inaccurate dimensions.

Never received the package

VERY GOOD

Hello, among my ordered items in my recent purchase is the rear light which poses a problem regarding its operating duration. After an hour it stops in continuous mode.

Fast delivery and in accordance with the order. Nothing to complain about

Reliable and fast

The delivery by DPD was catastrophic

perfect

Perfect

I ordered winter MTB shoes. It was recommended to take our usual size. Big mistake, I couldn't even get my foot into the shoe. There was no larger size available, so I returned it. Refunded very quickly but the return was at my expense, which was €10.70.

Package delivered late I asked and rescheduled a delivery to a pickup point The package arrived the following Monday

Great site

I had to contact customer service to confirm the arrival of my order. Because it was not confirmed at the Bondues store..

I did not receive the color and pattern ordered I kept it anyway but disappointed

Return shipping costs are way too high.

Item too small, and no exchange possible, so not satisfied because return costs are at my expense!!!

Damaged box in soft packaging... Very disappointed.

Very satisfied with the product and the experience on the website. However, the delivery process with DPD was catastrophic: I had requested delivery to a pickup point. This was not done (reason given: package too large), then I requested home delivery which was also not done. I ended up going to pick up my package at the warehouse. A significant wait, agents on site struggling to find the packages. I ended up in the warehouse looking for my package. An agent finally managed to find it. Fortunately, my purchase was in good condition. However, I lost half a day as I had initially planned to pick it up at a pickup point. I no longer wish to ship my purchases via DPD. The previous experience a year ago was also unfortunate. I will not finalize my purchases if the only delivery option offered is this company.