Customer reviews of Materiel-velo.com

My order arrived with a month delay. I had to follow up several times but I was always well received and well accompanied.

I am satisfied with Materiel Vélo but not with the carrier DPD whose service is deplorable.

Good product, properly packaged. 3 stars for the shipping delay, having supply issues is okay, but given the initial shipping delay announced on the site, it was not feasible for a product that was not in stock. For a first purchase, this does not instill confidence for a future purchase regarding shipping times. So if you are not in a hurry and you take into account to multiply the announced delay by 4 or 5, no problem. However, if you rely on the announced delay with a small margin there ....

Fast delivery

Delivery not in accordance with my request. In a relay point in another city 20 km from the initial point.

Overall I am satisfied with my order, despite the small inconvenience of the first payment. Involuntary on your part (so they say) but still, quite a delay for delivery. I would have also liked a tax-free option. Payment of the customs duty of 27.50 euros which adds to the 152.37 euros of the order.

Order prepared a week after my payment... no communication

Michelin tire 700/28 that was supposed to fit on Campagnolo Hyperon 31mm. So not satisfied with Michelin's inaccurate dimensions.

Never received the package

VERY GOOD

Hello, among my ordered items in my recent purchase is the rear light which poses a problem regarding its operating duration. After an hour it stops in continuous mode.

Fast delivery and in accordance with the order. Nothing to complain about

Reliable and fast

The delivery by DPD was catastrophic

perfect

Perfect

I ordered winter MTB shoes. It was recommended to take our usual size. Big mistake, I couldn't even get my foot into the shoe. There was no larger size available, so I returned it. Refunded very quickly but the return was at my expense, which was €10.70.

Package delivered late I asked and rescheduled a delivery to a pickup point The package arrived the following Monday

Great site

I had to contact customer service to confirm the arrival of my order. Because it was not confirmed at the Bondues store..

I did not receive the color and pattern ordered I kept it anyway but disappointed

Return shipping costs are way too high.

Item too small, and no exchange possible, so not satisfied because return costs are at my expense!!!

Damaged box in soft packaging... Very disappointed.

Very satisfied with the product and the experience on the website. However, the delivery process with DPD was catastrophic: I had requested delivery to a pickup point. This was not done (reason given: package too large), then I requested home delivery which was also not done. I ended up going to pick up my package at the warehouse. A significant wait, agents on site struggling to find the packages. I ended up in the warehouse looking for my package. An agent finally managed to find it. Fortunately, my purchase was in good condition. However, I lost half a day as I had initially planned to pick it up at a pickup point. I no longer wish to ship my purchases via DPD. The previous experience a year ago was also unfortunate. I will not finalize my purchases if the only delivery option offered is this company.

The product is very good but the call to customer service is not great.

The part I received is not the right one

Not really the most competitive and fast like the responses

For the price, there is neither charger nor cable

I can only be disappointed Home trainer received but once assembled I notice it has a defect I am returning it but I am told that it is now considered as a warranty issue and that it has been sent directly back to the manufacturer So now I have no home trainer and not even sure to get it back... when a direct replacement or refund would have been so quick and so customer-friendly...

I give 3 for a late shipment that apparently was left in the lockers ?????...... Strangely, as soon as I made my complaint, the package arrived 2 days later! Just a little email from Materiel Velo that it was abnormal for the delivery time. A small gesture would have been welcome with apologies. Otherwise, nothing to complain about the site and the products with the prices. JC

Material OK but mediocre package.

received a defective product

The washers provided for the SKS Rencompressor pump nozzle are not compliant with the SKS nozzle.

Regular buyer, the site is serious but the product descriptions are not very reliable.

Package received 5 days late

I recently ordered button batteries cr 1632 on your site to replace mine on my Shimano di2 levers. Original Maxell. You sent me Eunicell cr 1632 batteries that do not work at all with my levers. For several days I tried in vain to remedy the problem until I changed the batteries again to Maxell. And everything is back to normal. It works! In conclusion, your batteries are not compatible with Shimano

A product is missing from my order.

Package received 7 days late compared to what was planned on the site