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H
Rating: 1 out of 5
Package refused at the Puck up relay because it was torn and soaked in liquid. I am still waiting for news about my delivery
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 990 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1 and 3 stars
Reset filtersP
Rating: 3 out of 5
Hello, I am completely satisfied with the "Materiel-velo.com" part. As usual, it was reactive and serious. So I give 5 stars. For the delivery part by "DPD", it was how to say... "less good"... The package was announced as "delivered" to the chosen pickup point when it was not... then found at the logistics base (about forty km away) where I was asked to go to retrieve it... After refusing, the package went back to the pickup point and could be retrieved after five days of wandering. So 1 star for DPD and an average of 3 for the experience lived.
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M
Rating: 1 out of 5
I recently ordered the Feedback Omnium Over Drive foldable Home Trainer. I found it under the connected home trainers section. Similarly, in the description, it is stated that it is compatible with platforms like Zwift (...). However, all this misleads the consumer, as I had to find out that it is not a connected home trainer (no direct connection possible) and that compatibility only applies to a power sensor independent of the home trainer that would need to be mounted on the bike...
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T
Rating: 1 out of 5
Hello, The rear speed Campagnolo EC-CE300 that I purchased is not compatible with the brake lever I had on my previous speed order. So I will have to buy a brake lever again and even if I can find it. So in trouble.
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S
Rating: 3 out of 5
Announced deadline not respected despite a call to customer service (very nice). Email and SMS communication regarding tracking a bit chaotic
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F
Rating: 3 out of 5
My products are at a good price and I appreciate supporting a small structure. However, it has been several orders that I do not receive the email saying that the order has arrived in the store while when I go there, it is indeed there. It's quite annoying, I hope the problem will be corrected
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D
Rating: 3 out of 5
the adhesive tape is not very wide and does not stick well
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H
Rating: 1 out of 5
1 tube is defectively delivered, it lets air out inside the tube at the valve
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P
Rating: 3 out of 5
Hello, I am very satisfied with the product received and your company but very disappointed with the delivery. Indeed, received very quickly with a small supplement to have my package at home but as often, the delivery people don't even bother to come to the home to save time. They leave the packages at the nearest pickup point and inform us that there was no one at home. Unfortunately, I was in front of my gate all day. Other than that, it's perfect.
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I
Rating: 1 out of 5
Return of the product size does not match
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J
Rating: 1 out of 5
It seems that the nut for the screw for the mounting of the bracket I purchased is missing, so it is impossible to fix it on the GoPro mount without tinkering with tape to avoid losing the screw. Not very effective. I would appreciate it if you could send me the nut that goes with this item.
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Response from Materiel-velo.com
Following your request, Ravemen does not provide a nut with its original support.
We cannot send you this part unfortunately.
We cannot send you this part unfortunately.
G
Rating: 3 out of 5
Delivery times for information and delivery are far too long for a single chain guide.
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B
Rating: 1 out of 5
Fast shipping and quality at the appointment, but I placed this order because I went to the store (Villy le Pelloux 74) because there were, according to the bike material site: 2 pieces in stock, and I moved (for nothing) because the stock was wrong!?! and not even a word of apology from the seller :( I am therefore happy with the online sale, but much less with the sale at the aforementioned store.
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M
Rating: 3 out of 5
I ordered wheels with disc and cassette mounting (mounting offered by the site) upon receipt and despite going through the workshop, the wheels arrived with the components not mounted. After claiming, I received a voucher equivalent to the value of the assembly but then I had to find someone to assemble the parts when I had chosen this site for this service. Finding a bike shop to assemble material that was not purchased from them is not great. I think there was a communication failure between the sales department and the assembly workshop which is not very serious and detrimental to the customer. For the rest, the ordered products are excellent and I think the site will do everything to improve its service
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C
Rating: 1 out of 5
Great
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E
Rating: 1 out of 5
The size is not what is indicated on the site
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sorry to learn that the size of your product did not meet your expectations. Your feedback is valuable and we will review this to improve the accuracy of our information. Our after-sales service is here to handle your return request. Please do not hesitate to contact us for any further assistance, we are here to help!
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sorry to learn that the size of your product did not meet your expectations. Your feedback is valuable and we will review this to improve the accuracy of our information. Our after-sales service is here to handle your return request. Please do not hesitate to contact us for any further assistance, we are here to help!
Best regards,
The Materiel-velo.com team
S
Rating: 1 out of 5
When a credit cannot be deducted in its entirety because it is incompatible with a simple ongoing promotion, how do you call that?
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. After verification, your credit was indeed used in its entirety during your last order. Therefore, there was no loss of amount.
We remain at your disposal for any additional clarification via our customer service.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your opinion. After verification, your credit was indeed used in its entirety during your last order. Therefore, there was no loss of amount.
We remain at your disposal for any additional clarification via our customer service.
Best regards,
The Materiel-velo.com team
T
Rating: 3 out of 5
Very good product
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J
Rating: 1 out of 5
Bike material told me that my electric bike, purchased for 4000 € from them two and a half years ago, was not waterproof and could not ride in the rain. Having taken in water, they deemed it irreparable. The manufacturer restored it and told me that bike material did not know how to repair electric road bikes. And I won't even mention the many other troubles I had with their stores. I strongly advise against buying a bike from them. Absolutely to be avoided
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Response from Materiel-velo.com
We understand your disappointment and regret the situation encountered. Your bike, over three years old, was no longer covered by the manufacturer's warranty. After inspection, no structural waterproofing defect was found: the malfunctions seem more related to moisture infiltration due to prolonged use and insufficient maintenance.
The transfer of the bike to the manufacturer aimed to ensure a complete repair in accordance with the brand's standards, with a precise diagnosis of the entire electrical system.
We remain at your disposal for any additional clarification.
Best regards,
The Materiel-velo.com team
The transfer of the bike to the manufacturer aimed to ensure a complete repair in accordance with the brand's standards, with a precise diagnosis of the entire electrical system.
We remain at your disposal for any additional clarification.
Best regards,
The Materiel-velo.com team
M
Rating: 3 out of 5
I had paid to be delivered at home and the carrier left my order 10 km away in a store without notifying me, that's borderline.
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Response from Materiel-velo.com
Hello,
We apologize for the inconvenience caused during delivery. Unfortunately, the drop-off of your package at a relay point is due to an incident beyond our control.
To compensate for this unforeseen event, the delivery fees have been credited as a voucher to your customer account.
We sincerely apologize again for this inconvenience.
Best regards,
The Materiel-velo.com team
We apologize for the inconvenience caused during delivery. Unfortunately, the drop-off of your package at a relay point is due to an incident beyond our control.
To compensate for this unforeseen event, the delivery fees have been credited as a voucher to your customer account.
We sincerely apologize again for this inconvenience.
Best regards,
The Materiel-velo.com team
J
Rating: 3 out of 5
All ordered products met my expectations
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N
Rating: 3 out of 5
The shipment is top-notch, unfortunately the 2 wheels were warped, my bike shop fixed them, but at this price it's not normal
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Response from Materiel-velo.com
Hello,
Your message concerns a customer service issue rather than a real review of the product's use.
To better address the mentioned problem, I ideally invite you to contact our customer service, so we can provide a solution as much as possible.
The Materiel-velo.com team
Your message concerns a customer service issue rather than a real review of the product's use.
To better address the mentioned problem, I ideally invite you to contact our customer service, so we can provide a solution as much as possible.
The Materiel-velo.com team
L
Rating: 3 out of 5
Equipment in good condition but the package was largely torn.
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L
Rating: 1 out of 5
When you are charged an extra fee to be delivered in 24/48 hours, that the ordered products marked "in stock" are sent to you 48 hours later, that I receive my package after a weekend, five days later, and that you are outright "shooed away" while being insulted because you complain about this fact, well I give one star because I can't give zero! I can only imagine what the customer service must be like with such respect for customers. This was my first and last order.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry to read your disappointment, even if we wish to provide some important clarifications regarding your order.
No extra charge was applied since the delivery fee of 0.99€ is the normal fee applied for an order over 70€ delivered via DPD to a pickup point.
At the time of your purchase, it was clearly indicated that the products would be shipped within 24 hours, and not delivered within 24 hours. This mention was respected: you placed your order on 02/10, and your package was shipped on 03/10. The delivery time then depended on the carrier, and due to the following weekend, the receipt took place on Monday 06/10, which is within a timeframe consistent with the information communicated at the time of purchase.
We also want to clarify that no insults or inappropriate remarks were made on our part. We are always concerned about respect in exchanges, even in the case of a complaint.
We understand your frustration, but we have not noted any shortcomings in the handling of your order. We remain available if you wish to discuss this constructively.
Best regards,
The Materiel-velo.com team
We are sincerely sorry to read your disappointment, even if we wish to provide some important clarifications regarding your order.
No extra charge was applied since the delivery fee of 0.99€ is the normal fee applied for an order over 70€ delivered via DPD to a pickup point.
At the time of your purchase, it was clearly indicated that the products would be shipped within 24 hours, and not delivered within 24 hours. This mention was respected: you placed your order on 02/10, and your package was shipped on 03/10. The delivery time then depended on the carrier, and due to the following weekend, the receipt took place on Monday 06/10, which is within a timeframe consistent with the information communicated at the time of purchase.
We also want to clarify that no insults or inappropriate remarks were made on our part. We are always concerned about respect in exchanges, even in the case of a complaint.
We understand your frustration, but we have not noted any shortcomings in the handling of your order. We remain available if you wish to discuss this constructively.
Best regards,
The Materiel-velo.com team
R
Rating: 1 out of 5
I noticed a hole in my shorts
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this defect found on your shorts. After verification, a credit for the total value of the product has been generated to regularize the situation.
We remain at your disposal if you have any questions.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for your feedback.
We are sorry for this defect found on your shorts. After verification, a credit for the total value of the product has been generated to regularize the situation.
We remain at your disposal if you have any questions.
Thank you for your understanding,
The Materiel-velo.com team
D
Rating: 1 out of 5
Everything received. Perfect
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Response from Materiel-velo.com
Hello,
Thank you for your message, we are delighted that everything went well!
It seems that a rating error slipped in, but we mainly retain your satisfaction.
We look forward to seeing you soon on Materiel-velo.com,
The Materiel-velo.com team
Thank you for your message, we are delighted that everything went well!
It seems that a rating error slipped in, but we mainly retain your satisfaction.
We look forward to seeing you soon on Materiel-velo.com,
The Materiel-velo.com team
K
Rating: 1 out of 5
I bought gels that have a best before date one month later... 30 gels is not great
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Response from Materiel-velo.com
Thank you for your feedback.
We are sorry that the minimum durability date (MDD) of the products received did not meet your expectations. However, we confirm that the gels ordered were part of a clearance lot, clearly marked as having a short MDD on the product sheet. This also justified the preferential price applied.
For your information, an MDD (formerly "best before date") is not a strict expiration date. Once this date has passed, the product can still be consumed without health risk, although it may slightly lose taste or texture.
We hope that this information will be useful to you and remain at your disposal for any further questions.
Best regards,
The Materiel-velo.com team
We are sorry that the minimum durability date (MDD) of the products received did not meet your expectations. However, we confirm that the gels ordered were part of a clearance lot, clearly marked as having a short MDD on the product sheet. This also justified the preferential price applied.
For your information, an MDD (formerly "best before date") is not a strict expiration date. Once this date has passed, the product can still be consumed without health risk, although it may slightly lose taste or texture.
We hope that this information will be useful to you and remain at your disposal for any further questions.
Best regards,
The Materiel-velo.com team
J
Rating: 1 out of 5
I bought energy bars and gels for sports practice. I didn't pay attention to the very close marketing deadline. This point did not seem very visible on the purchase site. I find myself with 30 gels and 30 bars with average taste and to be consumed very quickly.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion.
We understand your surprise regarding the close marketing deadline. However, it was clearly indicated in the title of the item on our site, to ensure transparent information to our customers. This point also justifies the reduced price applied to these products.
Please note that this date corresponds to a minimum durability date (MDD): after this period, the products present no health risk. There may simply be a slight loss of taste or nutritional effectiveness over time, but the bars and gels remain perfectly consumable.
We hope that despite this, the products will meet your needs. Please do not hesitate to contact us for any questions or suggestions.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your opinion.
We understand your surprise regarding the close marketing deadline. However, it was clearly indicated in the title of the item on our site, to ensure transparent information to our customers. This point also justifies the reduced price applied to these products.
Please note that this date corresponds to a minimum durability date (MDD): after this period, the products present no health risk. There may simply be a slight loss of taste or nutritional effectiveness over time, but the bars and gels remain perfectly consumable.
We hope that despite this, the products will meet your needs. Please do not hesitate to contact us for any questions or suggestions.
Best regards,
The Materiel-velo.com team
J
Rating: 1 out of 5
Not a good part.... returning the part is not free, it's over on the internet
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M
Rating: 3 out of 5
Hello, late shipment even though payment was received 8 days prior. The shipment was careful, everything was perfectly packaged. The hardware for the rear disc brake caliper is missing and the bottom bracket housing.
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Response from Materiel-velo.com
Hello,
As mentioned by phone, these items are not provided in the group you purchased.
Remaining at your disposal
The Materiel-velo.com team
As mentioned by phone, these items are not provided in the group you purchased.
Remaining at your disposal
The Materiel-velo.com team
F
Rating: 3 out of 5
No issues with delivery and its speed, however I realized after assembly (thus impossible to return) that I ordered the wrong product: there was a small dropdown menu with 3 different choices that I did not see. The product title did not suggest that there were multiple versions, I understood that there was only one compatible model for 3 types of transmissions.
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Response from Materiel-velo.com
Hello Frédéric,
Thank you for your feedback regarding your order on our site. We are pleased to hear that the delivery was fast. We understand your frustration regarding the confusion in the product options and we are sorry that the title was not clear enough. Your comments are valuable and will help us improve the presentation of our items. Please do not hesitate to contact us directly if you need further assistance next time.
Best regards,
The Materiel-velo.com team
Thank you for your feedback regarding your order on our site. We are pleased to hear that the delivery was fast. We understand your frustration regarding the confusion in the product options and we are sorry that the title was not clear enough. Your comments are valuable and will help us improve the presentation of our items. Please do not hesitate to contact us directly if you need further assistance next time.
Best regards,
The Materiel-velo.com team
P
Rating: 3 out of 5
Delivery announced within 24 to 48 hours and received in 4 days. Moreover, no notification from the carrier that the package had arrived at the relay point. So, collection of the package took a week.
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A
Rating: 1 out of 5
I asked questions about returning an item but no response...
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We confirm that our team has indeed responded to your request regarding the return. Please check your spam or get back to us if needed.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for your message.
We confirm that our team has indeed responded to your request regarding the return. Please check your spam or get back to us if needed.
Thank you for your understanding,
The Materiel-velo.com team
O
Rating: 1 out of 5
Still haven't received the package after 14 days already.
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Response from Materiel-velo.com
After verification, your initial package was returned to us by the carrier due to a non-claim within the allotted time at the pickup point or a refusal from the pickup point. As soon as it was received in our premises, we proceeded to a reshipment, and we confirm that it has been retrieved since, without difficulty.
We remain at your disposal for any further questions.
Best regards,
The Materiel-velo.com team
We remain at your disposal for any further questions.
Best regards,
The Materiel-velo.com team
T
Rating: 3 out of 5
Weight of the Pirelli tire completely incorrect
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Response from Materiel-velo.com
Hello Thierry,
Thank you for taking the time to leave your review on our site. We are sorry to hear that you encountered an error regarding the weight of the Pirelli tire. Your feedback is valuable and we will look into this information to correct any inaccuracies. Please do not hesitate to contact us directly if you need assistance or further clarification.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to leave your review on our site. We are sorry to hear that you encountered an error regarding the weight of the Pirelli tire. Your feedback is valuable and we will look into this information to correct any inaccuracies. Please do not hesitate to contact us directly if you need assistance or further clarification.
Best regards,
The Materiel-velo.com team
A
Rating: 3 out of 5
Somewhat satisfied: bike not adjusted to the requested dimensions and sent to materiel-velo.com, after two rides I feel play in the steering. Best regards
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry to hear that your bike does not seem to have been adjusted according to the provided dimensions, and that you feel possible play in the steering.
We invite you to visit our workshop at Matériel Vélo Dijon, where our technicians can perform a complete check of the bike, correct any adjustments, and ensure that everything is in perfect working order.
Your satisfaction remains our priority, and we will be happy to assist you directly on-site.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
Thank you for your feedback.
We are sorry to hear that your bike does not seem to have been adjusted according to the provided dimensions, and that you feel possible play in the steering.
We invite you to visit our workshop at Matériel Vélo Dijon, where our technicians can perform a complete check of the bike, correct any adjustments, and ensure that everything is in perfect working order.
Your satisfaction remains our priority, and we will be happy to assist you directly on-site.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
J
Rating: 1 out of 5
Very satisfied with the orders placed on Matériel vélo. Items received conform to the description. Site that I recommend. However, shipping costs are high for deliveries overseas.
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J
Rating: 3 out of 5
Equipment conforms to my request, but shipping time a bit long!!! (+ 8 days)
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are happy that the equipment meets your expectations. Regarding the shipping time, it was extended because some items in your order were being restocked — a note was indicated regarding this during the order.
We are doing everything possible to limit these delays and improve the clarity of the information displayed on our site.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for your feedback.
We are happy that the equipment meets your expectations. Regarding the shipping time, it was extended because some items in your order were being restocked — a note was indicated regarding this during the order.
We are doing everything possible to limit these delays and improve the clarity of the information displayed on our site.
Thank you for your understanding,
The Materiel-velo.com team
M
Rating: 3 out of 5
Following an order error, I am still waiting for the refund of the product returned to the store on August 26.
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Response from Materiel-velo.com
Hello Michel,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your order and that your refund is taking time to process. Your satisfaction is important to us, and we are doing our best to resolve this type of situation quickly.
Your refund was processed on 24/09/25 so it should be effective today.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your order and that your refund is taking time to process. Your satisfaction is important to us, and we are doing our best to resolve this type of situation quickly.
Your refund was processed on 24/09/25 so it should be effective today.
Best regards,
The Materiel-velo.com team
J
Rating: 1 out of 5
Leaking can and packages filled with mineral oil
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Response from Materiel-velo.com
Hello Jeremy,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your satisfaction. Your feedback is valuable and we will ensure to rectify the situation. Please do not hesitate to contact us directly to resolve this issue at 04 74 694 694 or via the contact form. Your trust is our priority and we are committed to providing you with quality products.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your satisfaction. Your feedback is valuable and we will ensure to rectify the situation. Please do not hesitate to contact us directly to resolve this issue at 04 74 694 694 or via the contact form. Your trust is our priority and we are committed to providing you with quality products.
Best regards,
The Materiel-velo.com team