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L
Rating: 4 out of 5
Satisfied with the product I already knew, but the delivery was longer than usual
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Site a bit slow but with Shimano products at a good quality-price ratio
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D
Rating: 4 out of 5
Purchase Princeton Peak Evo with tires, inner tubes, and mounted discs. Superb rigid and responsive wheels. Only downside, the valves touch the rim and vibrate. I contact bike material why they didn't put noise-dampening adhesive patches and I'm told that customers generally mount them tubeless, not great for wheels over 2000€
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P
Rating: 4 out of 5
Delivery on time
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G
Rating: 2 out of 5
Never within the announced deadlines, and no information on pending orders.
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
T
Rating: 2 out of 5
After an order over 300 euros, I find it more than limited to have to pay for the return of a product that does not fit. This is not the first time I have had issues with your company online or in-store... having beautiful bikes for sale on your site is not everything, service is essential when you are a merchant. Really very disappointed, I will unfortunately not return to your stores or your site. Such a shame.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the return fees and are sorry to learn that you have encountered issues with our service, both online and in-store. Your feedback is valuable and will help us improve our offering.
It is specified in our terms that returns, unless in specific cases, are at the customer's expense. We hope to have the opportunity to regain your trust in the future and remain at your disposal.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We understand your disappointment regarding the return fees and are sorry to learn that you have encountered issues with our service, both online and in-store. Your feedback is valuable and will help us improve our offering.
It is specified in our terms that returns, unless in specific cases, are at the customer's expense. We hope to have the opportunity to regain your trust in the future and remain at your disposal.
Best regards,
The Materiel-velo.com team
O
Rating: 4 out of 5
The bicycle arrived with some damage from transport, after claiming to Materiel Velo, they sent me a part that had not come or had fallen during transport. It's the risk of buying a bicycle online. But customer service was correct at all times and solved the problem for me.
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P
Rating: 4 out of 5
very good site.
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S
Rating: 4 out of 5
Well received the package in line with expectations, relatively short delay, thank you.
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D
Rating: 4 out of 5
Fast delivery, the nozzle-hose of the degreasing spray was sticking out of the package by 10-15 cm ... = It is a bit bent but still usable ... it was close.
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P
Rating: 2 out of 5
Very disappointed because the order was placed on January 8 and the package was delivered by DPD on January 23, whereas it was indicated delivery in 2/3 working days. DPD never called me to find a solution for delivery and supposedly could not deliver to the Super U pickup point that I was offered to select as a pickup point. The home trainer seems to be a good product after a first use. Little noise and easy to install.
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Response from Materiel-velo.com
Hello Pascale,
Thank you for your feedback and we are sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating this can be and take your comments very seriously. We did our best with DPD to resolve the situation, which was beyond our control.
Regarding the home trainer, we are glad that you found it easy to install and quiet. If you need further assistance or have questions, please do not hesitate to contact us. We remain at your disposal to improve your satisfaction.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating this can be and take your comments very seriously. We did our best with DPD to resolve the situation, which was beyond our control.
Regarding the home trainer, we are glad that you found it easy to install and quiet. If you need further assistance or have questions, please do not hesitate to contact us. We remain at your disposal to improve your satisfaction.
Best regards,
The Materiel-velo.com team
A
Rating: 4 out of 5
I didn't like the helmet in terms of fit.
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M
Rating: 4 out of 5
I do not speak French, so I comment in English. The ordered product was delivered broken to me, but I was allowed to return it for free. Later I got the product delivered in a correct state.
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G
Rating: 2 out of 5
Delivery time too long
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. The item ordered was indicated as shipping within 2-4 days at the time of your order.
We shipped your order as soon as we received the restocking, which unfortunately arrived a few days late. The delivery took place within 48 hours after shipping.
We strive to minimize our delays to satisfy you and are sure we can do better next time.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. The item ordered was indicated as shipping within 2-4 days at the time of your order.
We shipped your order as soon as we received the restocking, which unfortunately arrived a few days late. The delivery took place within 48 hours after shipping.
We strive to minimize our delays to satisfy you and are sure we can do better next time.
Best regards,
The Materiel-velo.com team
J
Rating: 4 out of 5
Top notch
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A
Rating: 4 out of 5
Very good material at an unbeatable price!
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D
Rating: 2 out of 5
I have not yet received everything!
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
O
Rating: 4 out of 5
Be careful, it runs small. But very good.
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D
Rating: 2 out of 5
Instructions unclear and impossible to fix on the seat post. The rubber has also broken. A loyal customer of Matériel Vélo, I am disappointed.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
J
Rating: 4 out of 5
Very satisfied
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S
Rating: 2 out of 5
Processing an exchange is too long... with product return
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Response from Materiel-velo.com
You returned a pair of shoes without its original packaging, which normally makes the return non-compliant with our return conditions.
You then indicated that you wanted an exchange for another size, leaving us the choice between two different sizes. We therefore contacted you to find out which specific size you wanted, but no response was received despite our message.
In the absence of a response from you for fifteen days, and in order to close the file, we proceeded to send a replacement order.
We also draw your attention to the fact that your request involved a change of size greater than two sizes, which is not trivial and generally requires explicit validation from the customer, given the constraints of availability and size consistency.
We are sincerely sorry if you perceived unsatisfactory treatment from our after-sales service. However, we believe we have done what was necessary to respond favorably to your request, despite an initially non-compliant situation with the return conditions.
We remain at your disposal for any further information.
Best regards,
The Materiel-velo.com team
You then indicated that you wanted an exchange for another size, leaving us the choice between two different sizes. We therefore contacted you to find out which specific size you wanted, but no response was received despite our message.
In the absence of a response from you for fifteen days, and in order to close the file, we proceeded to send a replacement order.
We also draw your attention to the fact that your request involved a change of size greater than two sizes, which is not trivial and generally requires explicit validation from the customer, given the constraints of availability and size consistency.
We are sincerely sorry if you perceived unsatisfactory treatment from our after-sales service. However, we believe we have done what was necessary to respond favorably to your request, despite an initially non-compliant situation with the return conditions.
We remain at your disposal for any further information.
Best regards,
The Materiel-velo.com team
B
Rating: 4 out of 5
Perfect, delivery time top notch, order compliant
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D
Rating: 4 out of 5
The delivery was quite long, probably due to the 'preparation' for New Year's Eve at DPD! Those party-goers. No impact on the use of my tire, I do not ride in negative temperatures! Best regards
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J
Rating: 4 out of 5
No problem
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P
Rating: 2 out of 5
Package still not received...
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Response from Materiel-velo.com
We are sorry for the inconvenience. Your package was returned to us due to a delivery impossibility and we sent you an email on 09/01 to offer to reship it.
While waiting for your response, we remain at your disposal at 04 74 694 694 or via the contact form.
While waiting for your response, we remain at your disposal at 04 74 694 694 or via the contact form.
T
Rating: 2 out of 5
Order placed on 02/12, received on the 31st and not in full. Otherwise, customer service is reachable.
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Response from Materiel-velo.com
Hello Thomas,
Thank you for taking the time to share your experience. We are sorry to learn that your order was not delivered in full due to a shortage from our supplier and we have refunded the missing part. Rest assured that we are doing our best to improve our services.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sorry to learn that your order was not delivered in full due to a shortage from our supplier and we have refunded the missing part. Rest assured that we are doing our best to improve our services.
Best regards,
The Materiel-velo.com team
P
Rating: 4 out of 5
As always, I am satisfied, thank you.
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C
Rating: 4 out of 5
Tire received outside its original packaging but no defects noted. Product conforms to the order.
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P
Rating: 4 out of 5
You have. Everything is ok
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A
Rating: 4 out of 5
Delivery arrived 1 day late, unfortunate for Christmas but otherwise very good
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A
Rating: 4 out of 5
Good contact with customer service. Rating of 4/5 only related to the very long delivery; which can be understandable during this end-of-year period.
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P
Rating: 2 out of 5
5
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T
Rating: 4 out of 5
Site with quality products and interesting commercial operations. Too bad loyalty is not rewarded.
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X
Rating: 4 out of 5
All ok
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L
Rating: 2 out of 5
The shipping costs are too high.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand that shipping costs can be a concern and we are continually looking for solutions to improve our customers' experience. Please note that the fees you paid are only a contribution to costs that are actually much higher.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We understand that shipping costs can be a concern and we are continually looking for solutions to improve our customers' experience. Please note that the fees you paid are only a contribution to costs that are actually much higher.
Best regards,
The Materiel-velo.com team
M
Rating: 4 out of 5
good
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M
Rating: 2 out of 5
Too long delay (2 weeks)
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We understand that the delivery time of 2 weeks can be frustrating. A delay of 2-4 days was initially indicated but it has been somewhat extended due to a supply delay from our supplier. Please know that we are doing everything we can to improve our services and reduce these delays.
Best regards,
The Materiel-velo.com team
Thank you for your feedback. We understand that the delivery time of 2 weeks can be frustrating. A delay of 2-4 days was initially indicated but it has been somewhat extended due to a supply delay from our supplier. Please know that we are doing everything we can to improve our services and reduce these delays.
Best regards,
The Materiel-velo.com team
D
Rating: 4 out of 5
Website where I find everything I want
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T
Rating: 4 out of 5
The order remained in preparation while it was delivered, DPD did not contact me to inform me, apart from that, very serious site, problems happen, the main thing is to solve them.
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