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A
Rating: 4 out of 5
very good home trainer, easy to use, quiet, I recommend this product,
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2 and 4 stars
Reset filtersI
Rating: 4 out of 5
I am surprised that having ordered gift vouchers at the beginning of November the validity date is July 2026 => ???
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J
Rating: 4 out of 5
Despite a delivery break at Zipp, I was found the ad-hoc substitute stem.. Perfect!
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C
Rating: 4 out of 5
thank you
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R
Rating: 4 out of 5
Ok good
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O
Rating: 4 out of 5
Delivery times a bit longer than usual but for the rest very satisfied.
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P
Rating: 4 out of 5
Lots of choices and well priced, best regards
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C
Rating: 2 out of 5
Description and comments not representative of the product received. Returned at my expense. Long-time customer, I feel that the service is degrading.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that one of the products received did not meet your expectations. Your loyalty is very important to us, and we take your comments very seriously. Please feel free to contact us directly if you would like to discuss this further.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that one of the products received did not meet your expectations. Your loyalty is very important to us, and we take your comments very seriously. Please feel free to contact us directly if you would like to discuss this further.
Best regards,
The Materiel-velo.com team
D
Rating: 4 out of 5
I couldn't install the front mudguard. Too bad!
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J
Rating: 4 out of 5
package received in bad condition, box all crushed
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F
Rating: 4 out of 5
Perfect
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S
Rating: 4 out of 5
A product could not be delivered, I would have appreciated being offered one or more similar products. Best regards
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P
Rating: 4 out of 5
Delivery time quite long
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P
Rating: 4 out of 5
Disappointed by the last-minute cancellation when the product was supposed to be in stock in the store according to the website
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M
Rating: 4 out of 5
Perfect.
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B
Rating: 4 out of 5
Material well received. It was indicated 1 to 2 days for delivery. In fact, you need to count at least 5 days
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J
Rating: 4 out of 5
delivered quickly and the material meets my expectations
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S
Rating: 4 out of 5
Nothing to report
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F
Rating: 4 out of 5
The order went well, however the delivery times were longer than those announced on the site.
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C
Rating: 4 out of 5
Correct price for the quality choice but delivery can be a bit long sometimes.
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F
Rating: 4 out of 5
Wheels difficult to assemble and also later when it will be time to change the brake discs
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E
Rating: 4 out of 5
Fast service
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A
Rating: 2 out of 5
I returned the product because it did not suit me, and I have been waiting for news for 8 days; Colissimo Post Office deposit 8j02105201306 from 22/10
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Response from Materiel-velo.com
Thank you for your feedback.
Your return has been received and the refund was validated on 29/10.
We remain at your disposal if needed
The Materiel-velo.com team
Your return has been received and the refund was validated on 29/10.
We remain at your disposal if needed
The Materiel-velo.com team
A
Rating: 4 out of 5
Good and especially very fast
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P
Rating: 4 out of 5
the ordered products always meet my expectations
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H
Rating: 4 out of 5
hose not unpacked.
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R
Rating: 4 out of 5
1 week delivery
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A
Rating: 4 out of 5
Material conforms to the description
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A
Rating: 4 out of 5
Good experience
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J
Rating: 4 out of 5
Nothing to report
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Y
Rating: 4 out of 5
Very satisfied
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B
Rating: 4 out of 5
Easy order Fast delivery Nothing to report.
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B
Rating: 4 out of 5
Product conforms to expectations but delivery mix-up
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P
Rating: 4 out of 5
The site is well presented. The payment methods are diversified (including instant bank transfer which is appreciated). Delivery and in-store pickup are well organized.
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D
Rating: 2 out of 5
This time you were efficient and quick for the shipment
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E
Rating: 4 out of 5
perfect
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T
Rating: 2 out of 5
Website not very intuitive with rather vague product descriptions in addition to prices that are too high
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Response from Materiel-velo.com
Hello Titouan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience on our site did not meet your expectations. Your comments regarding the intuitiveness of the site and the product descriptions are valuable and will help us improve our services. For this, you can contact us at 04 74 694 694 to discuss this matter. Additionally, regarding our prices, we do our best and are quite competitive.
We hope to welcome you again and provide you with a more satisfying experience in the future.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience on our site did not meet your expectations. Your comments regarding the intuitiveness of the site and the product descriptions are valuable and will help us improve our services. For this, you can contact us at 04 74 694 694 to discuss this matter. Additionally, regarding our prices, we do our best and are quite competitive.
We hope to welcome you again and provide you with a more satisfying experience in the future.
Best regards,
The Materiel-velo.com team
D
Rating: 4 out of 5
Very good
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T
Rating: 4 out of 5
Very good but the delay was a bit longer than announced. But it's not a big deal, I received the equipment in time to go on a trip. Thank you.
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T
Rating: 4 out of 5
Undamaged package
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