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P
Rating: 4 out of 5
For this order, there was a size error on one item, the delivered cassette did not match the order. So I made a return.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
The product is too big
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T
Rating: 4 out of 5
Good information on the site, excellent delivery time, very secure packaging of the products. Last area for improvement: a service for taking back old products (for wheels, or frame or even complete bike) and it would be perfect :) .
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C
Rating: 4 out of 5
Product as described and fast delivery, customer service on point.
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S
Rating: 4 out of 5
Nothing to report
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E
Rating: 4 out of 5
Product received without issue, meets my expectations.
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J
Rating: 4 out of 5
Equipment as described
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B
Rating: 4 out of 5
Product corresponds to my request however I do not appreciate the fact that it was on sale 2 days later... a bit disappointed
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B
Rating: 2 out of 5
Hello, having paid what was necessary to receive my package in 2-3 working days and it was 1 week. I communicated to express my dissatisfaction, to this day no response. Sportively. Benoît
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we sincerely regret the perceived lack of communication regarding your order.
The derailleur hanger you ordered was indicated for dispatch within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication on order tracking.
Thank you for your trust,
The Materiel-velo.com team
Thank you for your feedback and we sincerely regret the perceived lack of communication regarding your order.
The derailleur hanger you ordered was indicated for dispatch within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication on order tracking.
Thank you for your trust,
The Materiel-velo.com team
P
Rating: 4 out of 5
Fast and efficient
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E
Rating: 4 out of 5
-
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J
Rating: 4 out of 5
Never disappointed, perfect service. The best would be to be able to select the store from the online site to see directly the items available in store.
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L
Rating: 2 out of 5
Address error.. delayed reception.
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Response from Materiel-velo.com
Hello,
We are sorry for the delivery delay due to an address error. This is an incident beyond our control, which we sincerely regret. Colissimo indeed dropped your package at a post office instead of delivering it to your home.
Please feel free to contact our customer service at 04 74 694 694 or via our online form for any further inquiries.
Thank you for your understanding,
The Materiel-velo.com team
We are sorry for the delivery delay due to an address error. This is an incident beyond our control, which we sincerely regret. Colissimo indeed dropped your package at a post office instead of delivering it to your home.
Please feel free to contact our customer service at 04 74 694 694 or via our online form for any further inquiries.
Thank you for your understanding,
The Materiel-velo.com team
L
Rating: 4 out of 5
Speed and punctuality. Thank you
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P
Rating: 4 out of 5
Order received within the expected timeframe
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W
Rating: 4 out of 5
Super fast but too expensive
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O
Rating: 4 out of 5
Order received on time. Very good
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I
Rating: 4 out of 5
Hello The equipment corresponds to my request
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B
Rating: 4 out of 5
Nothing to report
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C
Rating: 2 out of 5
I am disappointed. I bought a pair of shoes for my wife and the size was not correct. I could not exchange the product. I had to return it at my own expense.
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Response from Materiel-velo.com
Hello,
We are sorry to hear that the size was not suitable. In case of a proven error on our part, the return costs are of course covered.
When the size does not meet your expectations, the return is possible through our stores for free or by post (at your expense in this case), as specified in our terms.
We remain at your disposal to assist you in your future purchases. Please do not hesitate to contact our customer service at 04 74 694 694 or via our online form.
Thank you for your understanding,
The Materiel-velo.com team
We are sorry to hear that the size was not suitable. In case of a proven error on our part, the return costs are of course covered.
When the size does not meet your expectations, the return is possible through our stores for free or by post (at your expense in this case), as specified in our terms.
We remain at your disposal to assist you in your future purchases. Please do not hesitate to contact our customer service at 04 74 694 694 or via our online form.
Thank you for your understanding,
The Materiel-velo.com team
N
Rating: 4 out of 5
Very good, just the delivery to the store took 3 days instead of the 1 to 2 days announced. So, I found the status update of the delivery slow. Thanks to the seller for the service provided :)
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P
Rating: 4 out of 5
Diversity of products. Speed of delivery
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S
Rating: 4 out of 5
Very good value for money and top delivery. However, what annoys me is the customer service, I received no response from them for two requests in the last two years. So no more significant purchases at bike equipment
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G
Rating: 4 out of 5
Fast and friendly store staff in Bordeaux.
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R
Rating: 4 out of 5
Equipment delivered according to the order, well packaged and on time. Best prices at the moment on the ordered items. I recommend;
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E
Rating: 4 out of 5
Fast delivery
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D
Rating: 4 out of 5
Super bike equipment. However, there is still a problem with the carrier who took the package for a walk!!!
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J
Rating: 4 out of 5
Order conforms to my expectations
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E
Rating: 4 out of 5
Package arrived on time. Outer packaging OK. A bit messy inside.
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S
Rating: 4 out of 5
Hello, Still very satisfied with bike equipment. But a little surprise related to a gift voucher. I made a fairly large order to benefit from reduced shipping costs, but once I validated my gift voucher, the amount dropped to €0, and I had to pay the shipping costs. It would be better if the gift voucher was taken into account after calculating the shipping costs. Thank you
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A
Rating: 2 out of 5
Order received with a 4-day delay and especially without communication from Materiel-velo. Had to write to ask where the order was.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we sincerely regret the lack of communication regarding your order.
The Mavic gloves you ordered were indicated as being shipped within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication regarding order tracking.
The Materiel-velo.com team
Thank you for your feedback and we sincerely regret the lack of communication regarding your order.
The Mavic gloves you ordered were indicated as being shipped within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication regarding order tracking.
The Materiel-velo.com team
D
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Nothing to report, order conforms
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J
Rating: 4 out of 5
Unfortunately, this website could not provide Dutch.
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F
Rating: 4 out of 5
Trustworthy site, technical advice before purchase, fast shipping. However, the customer service is not always great depending on who you get. They were unable to help me change a saddle cart screw for Argon 18 on the grounds that the model no longer existed (the bike purchased from them was less than 10 years old). I had to struggle quite a bit to find and order the right screw with its cylinder myself on Amazon.
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G
Rating: 4 out of 5
Original products at a controlled price. Delivery times a bit longer than average but acceptable.
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P
Rating: 4 out of 5
Everything is going very well, except that it creaks, I disassembled the seat post and greased it as well as the seat support, how do we go about the warranty, I can't manage, can you help me, regards
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E
Rating: 4 out of 5
-
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A
Rating: 2 out of 5
Fast delivery but disappointed between what was announced and the product received. A one-month difference....
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are pleased that the delivery was fast, but we are sincerely sorry to learn that the product received did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously. We have been able to correct this and you can consume these gels without any problem. A gesture will be valued on your next order. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Materiel-velo.com team
Thank you for your feedback. We are pleased that the delivery was fast, but we are sincerely sorry to learn that the product received did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously. We have been able to correct this and you can consume these gels without any problem. A gesture will be valued on your next order. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Materiel-velo.com team