Customer reviews of Materiel-velo.com

9,7 /10

Based on 12 989 published reviews

5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 2 and 4 stars

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Christophe R.

Published on 22/09/2025 à 15h57 following a purchase from 11/09/2025

Order received quickly despite an issue with one of the products.

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Roland V.

Published on 22/09/2025 à 14h39 following a purchase from 05/09/2025

Equipment OK, no problem. However, I was informed of the delivery only late. I got the info from your site on my customer account.

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Alain R.

Published on 22/09/2025 à 07h19 following a purchase from 28/08/2025

A bit of a wait for the shipment but maybe out of stock.

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Fabrice G.

Published on 21/09/2025 à 17h14 following a purchase from 10/09/2025

The fact that returns are chargeable is not normal. When buying online, it is impossible to know the correct size, so we should be able to return clothing for free if we find a size issue.

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Response from Materiel-velo.com Published on 20/10/2025

Thank you for taking the time to share your opinion.

We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.

This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.

We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.

Best regards,
The Materiel-velo.com team

Michel S.

Published on 21/09/2025 à 16h15 following a purchase from 06/09/2025

Nothing to report.

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Christian L.

Published on 21/09/2025 à 16h01 following a purchase from 09/09/2025

Price a bit higher, but fast service.

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Alexis N.

Published on 21/09/2025 à 07h29 following a purchase from 07/09/2025

The preparation and shipping time for the order was too long for me to pick up my order in store on the scheduled date. The cancellation request by phone was not confirmed. I am still waiting. At least a week lost for products I needed quickly.

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Response from Materiel-velo.com Published on 22/10/2025

Hello,

We sincerely regret that the preparation time for your order did not meet your expectations. This is an isolated case that we take very seriously. We are taking the necessary steps internally to improve our timelines and avoid this type of situation.

Regarding your cancellation request, our customer service has taken the necessary steps for a full refund effective since 25/09. Please do not hesitate to contact us at 04 74 694 694 or via our online form for any further clarification.

Thank you for your understanding.
The Materiel-velo.com team

Georges M.

Published on 21/09/2025 à 05h17 following a purchase from 09/09/2025

Equipment within standards and delivered quickly.

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Francisco C.

Published on 20/09/2025 à 16h59 following a purchase from 07/09/2025

I am satisfied with my purchase.

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Arnaud C.

Published on 20/09/2025 à 11h52 following a purchase from 01/09/2025

Package received quickly. One of the items (small mirror in the handlebar) is not reliable, as it does not hold despite tightening.

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Claude M.

Published on 19/09/2025 à 17h23 following a purchase from 05/09/2025

Order delivered by DPD to a pickup point that does not work with DPD. As a result, I did not receive the package before my departure (5 days after the order) and I would not be back before its return from the other pickup point.

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Response from Materiel-velo.com Published on 22/10/2025

Hello,

We are sincerely sorry for this delivery issue. This is an isolated incident, beyond our control, related to a routing error by the carrier. We have already reported the information to DPD to prevent this from happening again.

Your package has indeed been returned to us, and your order has been fully refunded.

We remain at your disposal for any further questions via our contact form or by phone at 04 74 694 694.

Thank you for your understanding,
The Materiel-velo.com team

Bruno L.

Published on 19/09/2025 à 17h09 following a purchase from 03/09/2025

Slight delay in delivery but nothing serious, sometimes lacks details on the products and especially lacks large sizes of textiles.

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Wlm V.

Published on 19/09/2025 à 17h03 following a purchase from 05/09/2025

I bought the product with the company. I am Belgian and I paid VAT in France yet it was an intra-community purchase.

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Response from Materiel-velo.com Published on 20/10/2025

We confirm that the VAT applied to your order corresponds to the rate in effect in Belgium, in accordance with European regulations on intra-community sales to individuals. This rate is automatically adjusted based on the delivery country provided during the order.

Please do not hesitate to contact us if you would like more information or assistance with your future orders.

Best regards,
The Materiel-velo.com team

Marc P.

Published on 19/09/2025 à 11h24 following a purchase from 27/08/2025

I have been ordering from bicycle equipment for a long time and I am satisfied with the orders.

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Christian H.

Published on 19/09/2025 à 08h20 following a purchase from 06/09/2025

Not applicable.

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Christian L.

Published on 18/09/2025 à 18h22 following a purchase from 26/08/2025

Glove size slightly small.

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Stephane M.

Published on 15/09/2025 à 18h53 following a purchase from 03/09/2025

Order of 2 tires. The company shipped quite quickly. However, shipping costs should be reduced or free. So many shops know how to do it.

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Jean Marc F.

Published on 15/09/2025 à 16h24 following a purchase from 04/09/2025

Great.

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Dominique C.

Published on 15/09/2025 à 10h45 following a purchase from 31/08/2025

Good presentation.

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Richard B.

Published on 14/09/2025 à 17h20 following a purchase from 02/09/2025

Product conforms to my order.

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Nicolas D.

Published on 14/09/2025 à 16h55 following a purchase from 03/09/2025

Delivery time too long announced at 1 to 2 days ultimately more than 1 week

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Response from Materiel-velo.com Published on 16/10/2025

Hello,

Thank you for your feedback and we apologize for the observed delay.

Your order did arrive in store on time, but an error on our part delayed the update of the status

Marc D.

Published on 14/09/2025 à 15h59 following a purchase from 02/09/2025

The wheels are perfect. Only downside, the brake pads provided have decreased by half from the first outing, Marc.

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Cyril V.

Published on 13/09/2025 à 20h01 following a purchase from 29/08/2025

Delivery time less rapid than competitors...

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Daniel F.

Published on 13/09/2025 à 17h29 following a purchase from 02/09/2025

Delivery as expected.

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Thierry J.

Published on 12/09/2025 à 17h05 following a purchase from 31/08/2025

Product corresponding to what was announced except for the minimalist support. After testing, works perfectly.

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Marc P.

Published on 12/09/2025 à 07h18 following a purchase from 19/08/2025

Completely satisfied.

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Séphane C.

Published on 12/09/2025 à 04h18 following a purchase from 30/08/2025

Conforms to the description.

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Laurent L.

Published on 11/09/2025 à 19h25 following a purchase from 29/08/2025

Order conforms and within the deadlines. Return of the too small jacket required a follow-up.

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William G.

Published on 11/09/2025 à 16h52 following a purchase from 27/08/2025

Great, thank you.

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Didier B.

Published on 11/09/2025 à 09h47 following a purchase from 29/08/2025

Good experience.

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Jules F.

Published on 10/09/2025 à 18h10 following a purchase from 24/08/2025

Difficulty in contacting by email but otherwise very good service

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Philippe D.

Published on 10/09/2025 à 11h53 following a purchase from 22/08/2025

Very happy and interesting prices

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Francois H.

Published on 08/09/2025 à 16h36 following a purchase from 28/08/2025

One of the best sites on the diversity of equipment. As a bonus, a review and an explanation

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Agnès C.

Published on 08/09/2025 à 16h36 following a purchase from 24/08/2025

delivered

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Response from Materiel-velo.com Published on 16/10/2025

which may have created confusion. We are sincerely sorry for this.

Thank you for your understanding.

Best regards,
The Materiel-velo.com team

Jean Luc A.

Published on 08/09/2025 à 08h54 following a purchase from 26/08/2025

Great

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Gael G.

Published on 07/09/2025 à 20h38 following a purchase from 20/08/2025

I have been a customer at bike equipment for a while and I find them very professional. Nothing to complain about. However, for this order, the delivery time of a pair of Mavic wheels took more than fifteen days even though they were in stock at the time of the order. I wanted to mount them to do my first Mont Ventoux on September 5 (Wheels ordered on 20/08/2025) and I received them the day before but I had already left unfortunately. I was disappointed. For the rest, no issues.

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Christophe C.

Published on 07/09/2025 à 19h17 following a purchase from 25/08/2025

Package received within the announced timeframe. Products conform to the description.

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Pascal F.

Published on 07/09/2025 à 16h03 following a purchase from 27/08/2025

Delivery one day late?

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Jean Idriss M.

Published on 06/09/2025 à 16h00 following a purchase from 25/08/2025

Good

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Jérôme N.

Published on 06/09/2025 à 12h42 following a purchase from 24/08/2025

Satisfied

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