English 
J
Rating: 4 out of 5
Very good follow-up not very easy
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2 and 4 stars
Reset filtersO
Rating: 4 out of 5
Good
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D
Rating: 4 out of 5
Material conforms to my expectations with respected deadlines
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T
Rating: 2 out of 5
2 Stars why. When I go to a store for a potential return of bike materials, they tell me to do the procedures online. The same fight for a request for a specific part order. So, I ask the question, what is the purpose of franchised stores? Another topic, a year ago, I purchased a refurbished bike, and I have had nothing but problems with this bike, and clearly, I feel like I was taken for a fool. If you wish, I can take more time to discuss this topic.
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Response from Materiel-velo.com
Hello,
Thank you for your message and for taking the time to share your experience.
Regarding returns, it is indeed necessary to request them via your customer space, but our stores are also able to assist you in this process if you prefer to do it directly on-site. We will make an internal point to clarify this with our teams in the store.
Regarding the refurbished bike, we are sincerely sorry for the issues encountered. This is obviously not the experience we wish to offer. We invite you to contact the store where the bike was purchased directly so that a solution can be found as soon as possible.
We remain at your disposal if you wish to discuss further.
The Materiel-velo.com team
Thank you for your message and for taking the time to share your experience.
Regarding returns, it is indeed necessary to request them via your customer space, but our stores are also able to assist you in this process if you prefer to do it directly on-site. We will make an internal point to clarify this with our teams in the store.
Regarding the refurbished bike, we are sincerely sorry for the issues encountered. This is obviously not the experience we wish to offer. We invite you to contact the store where the bike was purchased directly so that a solution can be found as soon as possible.
We remain at your disposal if you wish to discuss further.
The Materiel-velo.com team
G
Rating: 4 out of 5
Very good, quality, fast... only downside, the phone number for information is premium from Switzerland, but the help was very useful, thank you again.
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A
Rating: 4 out of 5
Satisfactory
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J
Rating: 4 out of 5
Perfect
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E
Rating: 2 out of 5
The parts announced as available in Dijon were not available at all! 1 to 2 working days to get them turned into 4-5 days... In short, I will do otherwise than Materiel-velo.com next time...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry for the discrepancy between the availability announcement and the actual delay. It happens, in rare cases, that a product displayed as available in the store is in the process of being restocked, which can extend the order processing time.
We are doing our best to improve the reliability of the information displayed online, and we apologize for this inconvenience.
Additionally, for the delay, please take into account that a weekend is included in the timeframe you indicated. We do not ship orders on weekends, and the stores reopen on Tuesdays.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for taking the time to share your experience.
We are sincerely sorry for the discrepancy between the availability announcement and the actual delay. It happens, in rare cases, that a product displayed as available in the store is in the process of being restocked, which can extend the order processing time.
We are doing our best to improve the reliability of the information displayed online, and we apologize for this inconvenience.
Additionally, for the delay, please take into account that a weekend is included in the timeframe you indicated. We do not ship orders on weekends, and the stores reopen on Tuesdays.
Thank you for your understanding,
The Materiel-velo.com team
G
Rating: 4 out of 5
delivery too long
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M
Rating: 4 out of 5
Serious, fast
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D
Rating: 4 out of 5
Delivery conforms. However, deadlines a bit longer than usual. Maybe because of the holidays
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A
Rating: 2 out of 5
The availability of products on the site is not guaranteed. The helmet purchased was no longer available, and the second replacement was not either.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this experience. Some of our products are indeed in the process of being restocked, and a note is indicated regarding this at the time of ordering.
It can happen, in rare cases, that an item is ultimately out of stock at the time of restocking. We do our utmost to avoid this type of situation and improve the accuracy of the displayed stock.
Thank you for your understanding.
Thank you for your feedback.
We are sorry for this experience. Some of our products are indeed in the process of being restocked, and a note is indicated regarding this at the time of ordering.
It can happen, in rare cases, that an item is ultimately out of stock at the time of restocking. We do our utmost to avoid this type of situation and improve the accuracy of the displayed stock.
Thank you for your understanding.
C
Rating: 4 out of 5
I am satisfied with the tires I bought for my road bike, easily at a good price and delivered to me quickly.
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P
Rating: 4 out of 5
package well received, no problem.
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J
Rating: 4 out of 5
Fast delivery, perfect packaging
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P
Rating: 4 out of 5
Perfect order and well received
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A
Rating: 4 out of 5
Conforms to my expectations.
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C
Rating: 4 out of 5
good
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J
Rating: 4 out of 5
Keep longer in the relay points
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M
Rating: 4 out of 5
No problem with the ordered material. However, I was not delivered at home as requested. The delivery person left several packages at the relay point saying that the people from different orders were absent.
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R
Rating: 4 out of 5
Fast but packaging of poor quality
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T
Rating: 4 out of 5
Hello fast delivery
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J
Rating: 4 out of 5
perfect except the tightening on the axle: not suitable for my campa 8v
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R
Rating: 2 out of 5
Delivery time of 12 days instead of the 2 to 4 days announced; products available on the site when they were not! My order was urgent (departure on vacation), so I ordered the same product from another supplier who delivered me in 48 hours. I now have an extra set of pedals! Best regards.
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P
Rating: 4 out of 5
Sales service attentive to the customer and reactive. Small downside, delay in receiving the package.
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C
Rating: 2 out of 5
One of the purchased products has a defect. These things happen; I just hope for good handling in this case. Thank you.
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Response from Materiel-velo.com
Hello Charles,
Thank you for your feedback. We are sorry to hear that one of your products has a defect. Please be assured that we will do everything possible to assist you in addressing this issue. Do not hesitate to contact our customer service for quick assistance.
Best regards,
The Materiel-velo.com team
Thank you for your feedback. We are sorry to hear that one of your products has a defect. Please be assured that we will do everything possible to assist you in addressing this issue. Do not hesitate to contact our customer service for quick assistance.
Best regards,
The Materiel-velo.com team
V
Rating: 4 out of 5
Very good
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P
Rating: 4 out of 5
very good experience delivery in accordance with the description
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D
Rating: 4 out of 5
Very good site correct price fast delivery
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B
Rating: 2 out of 5
Delivery time a bit too long.
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Response from Materiel-velo.com
Hello Bernard,
Thank you for your feedback, and we understand your frustration regarding the delivery time. We are constantly striving to improve our services and take your comments into account. Please do not hesitate to contact us for any questions or assistance you may need.
Best regards,
The Materiel-velo.com team
Thank you for your feedback, and we understand your frustration regarding the delivery time. We are constantly striving to improve our services and take your comments into account. Please do not hesitate to contact us for any questions or assistance you may need.
Best regards,
The Materiel-velo.com team
P
Rating: 4 out of 5
Delivery a bit longer than expected but order arrived well
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R
Rating: 4 out of 5
Meets my expectations
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D
Rating: 4 out of 5
Ok
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P
Rating: 4 out of 5
good! but it lacks an adjustment manual, but it is the manufacturer's responsibility
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F
Rating: 4 out of 5
Products conform. Only downside, the announced delivery times are not respected.
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H
Rating: 4 out of 5
In accordance with my expectations and fast.
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J
Rating: 4 out of 5
quick and compliant order
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C
Rating: 4 out of 5
During my first arrival at the store I had to make 3 receptions before finding the one for the material ordered online.
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S
Rating: 4 out of 5
Very attractive price, rather rare for a bike of this level. Bike very well protected and packaged for transport. Friendly customer service, but apparently without much influence on the internal preparation service. Derailleur not very well adjusted. Very long delivery time for a bike in stock: ordered on 11.07 and delivered on 06.08
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R
Rating: 4 out of 5
I find it a bit long
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