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M
Rating: 4 out of 5
apart from the relay point error nothing to report
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2 and 4 stars
Reset filtersS
Rating: 2 out of 5
Half of the order was refunded because products were unavailable.
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J
Rating: 4 out of 5
I am very happy
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T
Rating: 4 out of 5
delivery in accordance with the order, shipped the same day but DPD delivery took 4 days to be dropped off.
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P
Rating: 4 out of 5
Very satisfactory experience, competent staff and attentive. Perfect delivery.
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G
Rating: 4 out of 5
Material and delivery great but delivery costs too high for a small package - under 100 euros for Switzerland
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H
Rating: 2 out of 5
Too long compared to the indicative time at the time of purchase.
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E
Rating: 2 out of 5
I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.
We hope this resolution brings you complete satisfaction and remain at your disposal if needed.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
Thank you for your feedback.
We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.
We hope this resolution brings you complete satisfaction and remain at your disposal if needed.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
M
Rating: 4 out of 5
VERY GOOD
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P
Rating: 4 out of 5
Correct.
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S
Rating: 4 out of 5
Serious site
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J
Rating: 2 out of 5
Delay after the order validated too long. Sent 6 days later via Colissimo.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We understand your comment regarding the shipping delay. For your information, the Pirelli tires you ordered were indeed indicated with a shipping delay of 2 to 4 working days at the time of purchase. Your order was prepared and shipped within this timeframe, via Colissimo, as planned.
We do everything possible to ensure reliable and transparent delivery times, and we are sorry if this seemed too long from your perspective.
Do not hesitate to contact us for any questions; we remain at your disposal.
Best regards,
The Materiel-velo.com team
Thank you for your feedback.
We understand your comment regarding the shipping delay. For your information, the Pirelli tires you ordered were indeed indicated with a shipping delay of 2 to 4 working days at the time of purchase. Your order was prepared and shipped within this timeframe, via Colissimo, as planned.
We do everything possible to ensure reliable and transparent delivery times, and we are sorry if this seemed too long from your perspective.
Do not hesitate to contact us for any questions; we remain at your disposal.
Best regards,
The Materiel-velo.com team
J
Rating: 4 out of 5
Received on time.
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Y
Rating: 4 out of 5
Speed of the order
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D
Rating: 4 out of 5
Products conform and of good quality, but delivered one day late;
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F
Rating: 4 out of 5
Fast shipping, products conform to the order, one of the packages was torn...
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F
Rating: 4 out of 5
Top
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F
Rating: 4 out of 5
Apart from the small size issue with the tire, the packages were sent well prepared and protected.
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D
Rating: 4 out of 5
I was able to meet a friendly and helpful salesperson at the Clermont/Cournon agency
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S
Rating: 4 out of 5
Order received quickly! It's perfect!
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G
Rating: 4 out of 5
Purchase of batteries for Di2 but it's not the specialty of the house
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B
Rating: 4 out of 5
Products conform and delivered quickly!!!
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P
Rating: 4 out of 5
Nothing to report
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