Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 989 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 2 and 4 stars

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A
Audrey L.
Rating: 4 out of 5
following a purchase from 04/08/2025
Conforms to my expectations.
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C
Claude R.
Rating: 4 out of 5
following a purchase from 25/07/2025
good
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Jean-Marc G.
Rating: 4 out of 5
following a purchase from 07/08/2025
Keep longer in the relay points
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M
Marc L.
Rating: 4 out of 5
following a purchase from 07/08/2025
No problem with the ordered material. However, I was not delivered at home as requested. The delivery person left several packages at the relay point saying that the people from different orders were absent.
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R
Romain G.
Rating: 4 out of 5
following a purchase from 05/08/2025
Fast but packaging of poor quality
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T
Thibault M.
Rating: 4 out of 5
following a purchase from 04/08/2025
Hello fast delivery
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J
Jean P.
Rating: 4 out of 5
following a purchase from 06/08/2025
perfect except the tightening on the axle: not suitable for my campa 8v
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R
Raphael J.
Rating: 2 out of 5
following a purchase from 28/07/2025
Delivery time of 12 days instead of the 2 to 4 days announced; products available on the site when they were not! My order was urgent (departure on vacation), so I ordered the same product from another supplier who delivered me in 48 hours. I now have an extra set of pedals! Best regards.
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P
Patrick W.
Rating: 4 out of 5
following a purchase from 02/08/2025
Sales service attentive to the customer and reactive. Small downside, delay in receiving the package.
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C
Charles M.
Rating: 2 out of 5
following a purchase from 04/08/2025
One of the purchased products has a defect. These things happen; I just hope for good handling in this case. Thank you.
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Response from Materiel-velo.com
Hello Charles,

Thank you for your feedback. We are sorry to hear that one of your products has a defect. Please be assured that we will do everything possible to assist you in addressing this issue. Do not hesitate to contact our customer service for quick assistance.

Best regards,
The Materiel-velo.com team
V
Vincent D.
Rating: 4 out of 5
following a purchase from 29/07/2025
Very good
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P
Patrice M.
Rating: 4 out of 5
following a purchase from 02/08/2025
very good experience delivery in accordance with the description
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D
Daniel R.
Rating: 4 out of 5
following a purchase from 04/08/2025
Very good site correct price fast delivery
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B
Bernard G.
Rating: 2 out of 5
following a purchase from 24/07/2025
Delivery time a bit too long.
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Response from Materiel-velo.com
Hello Bernard,

Thank you for your feedback, and we understand your frustration regarding the delivery time. We are constantly striving to improve our services and take your comments into account. Please do not hesitate to contact us for any questions or assistance you may need.

Best regards,
The Materiel-velo.com team
P
Patrick D.
Rating: 4 out of 5
following a purchase from 21/07/2025
Delivery a bit longer than expected but order arrived well
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Robert B.
Rating: 4 out of 5
following a purchase from 02/08/2025
Meets my expectations
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D
Dany R.
Rating: 4 out of 5
following a purchase from 27/07/2025
Ok
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Patrick D.
Rating: 4 out of 5
following a purchase from 31/07/2025
good! but it lacks an adjustment manual, but it is the manufacturer's responsibility
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F
Fabrice F.
Rating: 4 out of 5
following a purchase from 28/07/2025
Products conform. Only downside, the announced delivery times are not respected.
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H
Hervé M.
Rating: 4 out of 5
following a purchase from 28/07/2025
In accordance with my expectations and fast.
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J
Jean Marie B.
Rating: 4 out of 5
following a purchase from 29/07/2025
quick and compliant order
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C
Christian J.
Rating: 4 out of 5
following a purchase from 27/07/2025
During my first arrival at the store I had to make 3 receptions before finding the one for the material ordered online.
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S
Stéphane M.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very attractive price, rather rare for a bike of this level. Bike very well protected and packaged for transport. Friendly customer service, but apparently without much influence on the internal preparation service. Derailleur not very well adjusted. Very long delivery time for a bike in stock: ordered on 11.07 and delivered on 06.08
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R
Régis D.
Rating: 4 out of 5
following a purchase from 22/07/2025
I find it a bit long
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M
Martial C.
Rating: 4 out of 5
following a purchase from 25/07/2025
apart from the relay point error nothing to report
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S
Sebastien V.
Rating: 2 out of 5
following a purchase from 18/07/2025
Half of the order was refunded because products were unavailable.
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J
Jose F.
Rating: 4 out of 5
following a purchase from 27/07/2025
I am very happy
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Thierry L.
Rating: 4 out of 5
following a purchase from 18/07/2025
delivery in accordance with the order, shipped the same day but DPD delivery took 4 days to be dropped off.
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Patrick G.
Rating: 4 out of 5
following a purchase from 18/07/2025
Very satisfactory experience, competent staff and attentive. Perfect delivery.
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G
Gilbert K.
Rating: 4 out of 5
following a purchase from 25/07/2025
Material and delivery great but delivery costs too high for a small package - under 100 euros for Switzerland
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H
Henri T.
Rating: 2 out of 5
following a purchase from 22/07/2025
Too long compared to the indicative time at the time of purchase.
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E
Eric L.
Rating: 2 out of 5
following a purchase from 11/06/2025
I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.

We hope this resolution brings you complete satisfaction and remain at your disposal if needed.

Best regards,
Théo
Customer Service – Matériel-Vélo.com
M
Marcel T.
Rating: 4 out of 5
following a purchase from 21/07/2025
VERY GOOD
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P
Philippe B.
Rating: 4 out of 5
following a purchase from 23/07/2025
Correct.
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S
Stephane D.
Rating: 4 out of 5
following a purchase from 21/07/2025
Serious site
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J
Julien R.
Rating: 2 out of 5
following a purchase from 16/07/2025
Delay after the order validated too long. Sent 6 days later via Colissimo.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We understand your comment regarding the shipping delay. For your information, the Pirelli tires you ordered were indeed indicated with a shipping delay of 2 to 4 working days at the time of purchase. Your order was prepared and shipped within this timeframe, via Colissimo, as planned.

We do everything possible to ensure reliable and transparent delivery times, and we are sorry if this seemed too long from your perspective.

Do not hesitate to contact us for any questions; we remain at your disposal.

Best regards,
The Materiel-velo.com team
J
J-Charles B.
Rating: 4 out of 5
following a purchase from 18/07/2025
Received on time.
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Yves M.
Rating: 4 out of 5
following a purchase from 21/07/2025
Speed of the order
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D
Dominique A.
Rating: 4 out of 5
following a purchase from 21/07/2025
Products conform and of good quality, but delivered one day late;
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F
Frederic R.
Rating: 4 out of 5
following a purchase from 18/07/2025
Fast shipping, products conform to the order, one of the packages was torn...
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