English 
J
Rating: 4 out of 5
Speed availability and efficiency
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2 and 4 stars
Reset filtersF
Rating: 4 out of 5
No delivery problem, very (too) well packaged, the shipping price needs to be justified as it is not cheap
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M
Rating: 4 out of 5
Usually I am delighted because of very fast shipping but my last order was a hassle and took a very long time to arrive. Stressful for a cyclist to wait for his tire and heart rate monitor thinking he won't have it in time for his competition. Received after 10 days, phew.
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A
Rating: 4 out of 5
I tested the Fizik saddle during a 90km ride with 1100m of elevation gain in good comfort conditions. Good "value for money"
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J
Rating: 4 out of 5
Material identical to the catalog
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A
Rating: 4 out of 5
no worries
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F
Rating: 4 out of 5
Fast no delivery problem
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M
Rating: 2 out of 5
Good
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O
Rating: 4 out of 5
Very good material
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D
Rating: 4 out of 5
Good product and fast delivery
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S
Rating: 4 out of 5
Delivery on time and properly packaged.
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J
Rating: 2 out of 5
The material corresponds well to the order. Ordered on 20/04, received on 29/04. Too long
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F
Rating: 4 out of 5
We have not received the package
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R
Rating: 4 out of 5
I am surprised that you are removing the packaging, I suppose it is to lighten the package
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C
Rating: 2 out of 5
Delivery too long. No possibility to get a timeline when ordering, despite calling customer service. Too bad. Otherwise, the site and prices are correct.
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C
Rating: 4 out of 5
Satisfied with the ordered parts, there is just the delay. It was stated in stock and I received an email saying there was a delay in their reception.
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F
Rating: 4 out of 5
product as described but deadline not respected
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D
Rating: 4 out of 5
It's great
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S
Rating: 4 out of 5
Order compliant and delivery times correct. The guillotine is great, really very comfortable.
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P
Rating: 4 out of 5
Disappointing handlebar mirror as it moves while riding.
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A
Rating: 2 out of 5
Delivery time far from being respected, tracking number not communicated, carrier change.
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P
Rating: 4 out of 5
Order arrived quickly. No issues on that side.
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P
Rating: 4 out of 5
Hello, I bought a bottom bracket with ceramic bearings, T47 mounting. The installation manual was missing and the description lacked a crucial piece of information; the number of notches on the cups. On T47 bottom brackets, depending on the manufacturers, the cups have 12 or 16 notches. As for me, I have a 12-notch tool; and no adapter was provided with the bottom bracket. I will have to order a 16-notch tool. Otherwise, for the rest, nothing to complain about; price, delivery time, everything is OK.
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Y
Rating: 4 out of 5
Good customer service, very fast delivery
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R
Rating: 4 out of 5
Easily identifiable items on the site, correct price/quality, satisfactory delivery time.
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C
Rating: 4 out of 5
Nickel
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R
Rating: 4 out of 5
Material received according to the order and the announced deadline was respected
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A
Rating: 4 out of 5
Very well spent
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R
Rating: 2 out of 5
Announced delays 1/2 days in store. Order received a week later. After a call to the store to check availability, with a negative response, I receive an alert 15 minutes later to tell me that it has arrived.
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J
Rating: 4 out of 5
Except for a product that was out of stock,
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E
Rating: 2 out of 5
the vise of the clamp slipped during tightening
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J
Rating: 4 out of 5
N/A
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J
Rating: 4 out of 5
Equipment as described and fast delivery
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J
Rating: 4 out of 5
A bit long for delivery and expensive.
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M
Rating: 4 out of 5
Good material, compliant with my needs.
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J
Rating: 4 out of 5
An urgent order for a pedal box made to have an operational bike for a competition. The delivery was made on time. Thank you Matériel-vélo
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J
Rating: 4 out of 5
In terms of price, you are unbeatable. One thing is lacking, it's the announced delivery time which does not match reality. That's why I only gave four stars. Best regards
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H
Rating: 4 out of 5
Very good
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L
Rating: 4 out of 5
Very satisfied
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P
Rating: 4 out of 5
the delivery person never drops off at the indicated relay point. but apart from that, the equipment is OK
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