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M
Rating: 4 out of 5
Perfect
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 991 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
No problem. Everything went normally. The order was accurate.
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C
Rating: 4 out of 5
material well received not yet installed
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S
Rating: 4 out of 5
Delivery times in stores a bit too optimistic but the service is well rendered.
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A
Rating: 2 out of 5
A bit disappointed with my experience. The package arrived in a rather degraded state, which suggests that it was not handled with much care, either during its preparation or during transport (DPD). Nothing to say about the textile received, which was in good condition and met my expectations. However, the same cannot be said for the rest of the order: a tube of chain lubricant had a broken cap, and the ceramic grease tube was punctured.
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Response from Materiel-velo.com
Hello Alexandre,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
M
Rating: 4 out of 5
Fast delivery quality products
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I
Rating: 4 out of 5
Some references not available, but what is available is delivered quickly at reasonable prices
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F
Rating: 4 out of 5
Nothing to report
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G
Rating: 4 out of 5
The delivery was made satisfactorily. I did not use the product. It is a pity that there is no satisfactory relay point in my municipality.
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J
Rating: 4 out of 5
Clear product description, good price, the duration of shipping could be a bit clearer.
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P
Rating: 4 out of 5
Everything very well on time. With great quality and price
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M
Rating: 4 out of 5
Perfect delivered as promised I am satisfied
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G
Rating: 4 out of 5
No worries the ordered material is assembled and works perfectly.
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F
Rating: 2 out of 5
No, because I ordered the wrong model of Cannondale stem for the bike
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F
Rating: 4 out of 5
Speed
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V
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
received on time
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C
Rating: 4 out of 5
Top delivery. Product ok to see in the long term
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J
Rating: 4 out of 5
Quality service
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F
Rating: 4 out of 5
Nothing to report, product compliant and deadline respected
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R
Rating: 2 out of 5
I made a mistake the first time because I did not take the right tire width. I returned it for an exchange. On the second shipment, I received the correct width but in a brown color. I decided to keep them because it would have cost me more to return than to keep the tires. Since this is the only site where I make mistakes, I conclude that it could be better presented to avoid these errors.
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D
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast delivery package in good condition and product perfect nothing to complain about
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P
Rating: 4 out of 5
Delivery on time
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B
Rating: 4 out of 5
very happy
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J
Rating: 4 out of 5
Fairly fast shipping and compliant items
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E
Rating: 4 out of 5
Satisfied with my order. Received on time
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Y
Rating: 4 out of 5
Several orders, never disappointed
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A
Rating: 4 out of 5
Hello, I found the delivery a bit long and lacking package tracking. Best regards
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D
Rating: 4 out of 5
very good
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N
Rating: 4 out of 5
Good welcome.
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X
Rating: 4 out of 5
Good communication regarding order and delivery tracking
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F
Rating: 4 out of 5
Competitive prices but a bit long delivery time.
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A
Rating: 4 out of 5
Delivery time a bit too long
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M
Rating: 4 out of 5
Good on sending and speed. However, the product does not match what I ordered. I had ordered tires in 700/32 and those received are measured at 700/27... and regardless of the wheels used... for Roubaix I would be too tight... I will order elsewhere to be sure of what I will receive.
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A
Rating: 2 out of 5
The box arrived torn. The rear wheel axle was sticking out a bit, and the end piece allowing for the correct spacing was lost during transport, so I couldn't put them on my frame. Fortunately, the shop next door found the part for me.
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Response from Materiel-velo.com
Hello Arthur,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order arrived in an unsatisfactory state. Your satisfaction is our priority, and we are constantly working to improve our packaging to avoid this type of inconvenience.
We are glad that you were able to find a solution quickly. Please do not hesitate to contact us for any assistance or complaint, we are here to help you.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order arrived in an unsatisfactory state. Your satisfaction is our priority, and we are constantly working to improve our packaging to avoid this type of inconvenience.
We are glad that you were able to find a solution quickly. Please do not hesitate to contact us for any assistance or complaint, we are here to help you.
Best regards,
The Materiel-velo.com team
P
Rating: 2 out of 5
The jersey was dirty at the sleeve and there was a small brown stain
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Response from Materiel-velo.com
Hello Pauline,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the jersey you received did not meet your expectations. This does not reflect our quality standards. We invite you to contact us so that we can rectify this situation.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the jersey you received did not meet your expectations. This does not reflect our quality standards. We invite you to contact us so that we can rectify this situation.
Best regards,
The Materiel-velo.com team
L
Rating: 4 out of 5
Fast and well-followed order, too bad the delivery is charged for an item at €200+
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P
Rating: 4 out of 5
Product compliant
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P
Rating: 4 out of 5
Always so serious.
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