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C
Rating: 4 out of 5
very professional
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2 and 4 stars
Reset filtersB
Rating: 4 out of 5
Products conform to the descriptions. Delivery in 24 hours, great.
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A
Rating: 2 out of 5
Being absent during the delivery person's visit, he left the package at a drop-off point in a neighboring village. I received no information for a week. It was only after asking your services that you informed me of where to find my package, which I retrieved just in time before its return. Your services are okay but the delivery person... The equipment corresponds to my request.
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Response from Materiel-velo.com
Hello Alain,
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
G
Rating: 4 out of 5
Material confirmed to the order. Fast delivery.
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J
Rating: 4 out of 5
Pair of DT SWISS wheels ordered, with a defective front wheel, hence return to DT SWISS for warranty (exchange) - The cassette was poorly reassembled, leading to an indexing problem corrected by my bike mechanic - 1 month without a wheel but I remain overall satisfied despite these setbacks for the professionalism and availability of the technicians at Matériel Vélo :)
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A
Rating: 4 out of 5
nothing to say
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P
Rating: 4 out of 5
A bit long delay but package received clean and well packaged. Products correspond well.
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M
Rating: 4 out of 5
very good
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G
Rating: 4 out of 5
Perfect, too bad we can't leave the package in the mailbox. It requires being present at delivery.
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J
Rating: 4 out of 5
Choice, fast shipping.
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F
Rating: 4 out of 5
Good product
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C
Rating: 4 out of 5
Ok
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S
Rating: 4 out of 5
Perfect as usual
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J
Rating: 4 out of 5
Customer service is top!!
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J
Rating: 4 out of 5
Be careful, you sell things that you supposedly have in stock and after payment, no more stock... and this is not the first time this has happened to me, not cool!!!
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F
Rating: 4 out of 5
Delay in delivery, which explains the 4 stars instead of 5
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L
Rating: 2 out of 5
Super fast and efficient. Well done
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A
Rating: 4 out of 5
Excellent shoes after breaking them in
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C
Rating: 4 out of 5
Hello. Very satisfied with this site. Very interesting prices, fast delivery and good order tracking.
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C
Rating: 4 out of 5
Nothing to report. Everything went well.
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A
Rating: 4 out of 5
Good quality product
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D
Rating: 4 out of 5
Perfect
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M
Rating: 4 out of 5
Top service that informs you if they don't have the part, and whether you want to wait or not. Very fast delivery (REUNION). Competitive prices and they have a relatively complete catalog of parts, at least for my Top Fuel TREK.
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S
Rating: 2 out of 5
Customer service a bit difficult with Mavic
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D
Rating: 4 out of 5
Products conform and short delay, perfect!!!
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J
Rating: 4 out of 5
A tire is not in its original packaging!!! Even with a little note, it's still not great as a procedure. Otherwise, nothing to complain about, it's well followed and treated quite quickly.
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F
Rating: 4 out of 5
Top!!
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R
Rating: 4 out of 5
THE ORDER WAS RECEIVED QUICKLY AND THE ORDERED PRODUCT IS CONFORMING.
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C
Rating: 4 out of 5
A bit wide at the thighs but perfect size for a child of almost 1.50m.
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J
Rating: 4 out of 5
Perfect
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P
Rating: 4 out of 5
Order conforms to my request, fast delivery. Thank you
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J
Rating: 4 out of 5
Very fast shipping.
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S
Rating: 4 out of 5
Super product, the tires are great
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M
Rating: 4 out of 5
Fast, conforms to the order
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O
Rating: 4 out of 5
Processing and shipping very fast, satisfied with the purchase. Too bad the responses to product questions never arrive. I almost didn't order from this site because of that.
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R
Rating: 2 out of 5
Size too small I returned it but I have no refund is this normal
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Response from Materiel-velo.com
Hello,
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
A
Rating: 2 out of 5
I requested a 700x35 tube, but the tubes I received are 700x32
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Response from Materiel-velo.com
Hello Alain,
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
R
Rating: 4 out of 5
1 star less because the carrier was not the one announced, no tracking, which is not reassuring for such a purchase. However, the delivery time was respected.
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A
Rating: 4 out of 5
The delivery time to my home was short, the product met my expectations. I recommend.
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D
Rating: 4 out of 5
Good contact with customer service and product return service, too bad the right product was not in the Mavic listing. Best regards.
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