The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
I ordered a mountain bike protection t-shirt for my 10-year-old son. The item was of good quality but I had to return it because it was too small. That's why I take away one star: children's sizes are (currently) poorly explained, it's hard not to make a mistake.
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Ponchon D.
Rating: 4 out of 5
following a purchase from 24/02/2026
Impeccable
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Miguel Ángel M.
Rating: 4 out of 5
following a purchase from 23/02/2026
Good quality and service
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David P.
Rating: 4 out of 5
following a purchase from 25/02/2026
Top
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Bernard M.
Rating: 4 out of 5
following a purchase from 26/02/2026
Perfect
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Jean-Paul C.
Rating: 4 out of 5
following a purchase from 26/02/2026
Product compliant with the description. Comfortable. A bit large size.
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Jean Paul J.
Rating: 4 out of 5
following a purchase from 23/02/2026
Apart from the non-respected delivery date, everything is ok
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Jean Marcellin L.
Rating: 2 out of 5
following a purchase from 10/02/2026
Delay too long
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Frederic M.
Rating: 4 out of 5
following a purchase from 22/02/2026
Very good quality of service and choice
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Cristia F.
Rating: 4 out of 5
following a purchase from 25/02/2026
Thank you very much
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Joel G.
Rating: 4 out of 5
following a purchase from 24/02/2026
Very good site
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Fabrice F.
Rating: 4 out of 5
following a purchase from 22/02/2026
ok
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Serge C.
Rating: 4 out of 5
following a purchase from 23/02/2026
Order of 2 Shimano 105 chains, 11 speed road and 12 speed MTB. Products matching my request, it's ok.
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Didier A.
Rating: 4 out of 5
following a purchase from 10/02/2026
Materials received with a few days delay. Overall satisfied.
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Jean-Michel M.
Rating: 4 out of 5
following a purchase from 13/02/2026
I received my order, it meets my expectations, but just a bit late compared to my needs. Best regards.
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Thomas N.
Rating: 2 out of 5
following a purchase from 14/02/2026
Too long to receive!!!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
J
Jose V.
Rating: 4 out of 5
following a purchase from 19/02/2026
Top quality and timing.
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Jean-Michel C.
Rating: 4 out of 5
following a purchase from 18/02/2026
Nothing to report
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Nicole E.
Rating: 4 out of 5
following a purchase from 16/02/2026
My order met my expectations!!! Best regards.
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Michel N.
Rating: 4 out of 5
following a purchase from 16/02/2026
Very positive feedback on the order. However, very negative feedback on my visit to the store in Dijon.
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M. G.
Rating: 4 out of 5
following a purchase from 14/02/2026
compliant
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Dominique S.
Rating: 4 out of 5
following a purchase from 13/02/2026
Nothing to complain about
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Tony F.
Rating: 4 out of 5
following a purchase from 11/02/2026
Correct price, deadline respected
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Gabriel B.
Rating: 4 out of 5
following a purchase from 10/02/2026
Nothing to report
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Christian R.
Rating: 4 out of 5
following a purchase from 11/02/2026
very professional
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Bernard B.
Rating: 4 out of 5
following a purchase from 12/02/2026
Products conform to the descriptions. Delivery in 24 hours, great.
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Alain D.
Rating: 2 out of 5
following a purchase from 07/02/2026
Being absent during the delivery person's visit, he left the package at a drop-off point in a neighboring village. I received no information for a week. It was only after asking your services that you informed me of where to find my package, which I retrieved just in time before its return. Your services are okay but the delivery person... The equipment corresponds to my request.
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Response from Materiel-velo.com
Hello Alain,
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
G
Gilbert M.
Rating: 4 out of 5
following a purchase from 10/02/2026
Material confirmed to the order. Fast delivery.
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Jean Francois N.
Rating: 4 out of 5
following a purchase from 06/02/2026
Pair of DT SWISS wheels ordered, with a defective front wheel, hence return to DT SWISS for warranty (exchange) - The cassette was poorly reassembled, leading to an indexing problem corrected by my bike mechanic - 1 month without a wheel but I remain overall satisfied despite these setbacks for the professionalism and availability of the technicians at Matériel Vélo :)
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Alain F.
Rating: 4 out of 5
following a purchase from 10/02/2026
nothing to say
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Pierre M.
Rating: 4 out of 5
following a purchase from 03/02/2026
A bit long delay but package received clean and well packaged. Products correspond well.
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Michel P.
Rating: 4 out of 5
following a purchase from 09/02/2026
very good
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Gerard M.
Rating: 4 out of 5
following a purchase from 09/02/2026
Perfect, too bad we can't leave the package in the mailbox. It requires being present at delivery.
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Jean Michel C.
Rating: 4 out of 5
following a purchase from 08/02/2026
Choice, fast shipping.
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Franck B.
Rating: 4 out of 5
following a purchase from 08/02/2026
Good product
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Christian B.
Rating: 4 out of 5
following a purchase from 06/02/2026
Ok
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Sébastien M.
Rating: 4 out of 5
following a purchase from 08/02/2026
Perfect as usual
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Jean-Michel B.
Rating: 4 out of 5
following a purchase from 05/02/2026
Customer service is top!!
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Jean-Robert R.
Rating: 4 out of 5
following a purchase from 02/02/2026
Be careful, you sell things that you supposedly have in stock and after payment, no more stock... and this is not the first time this has happened to me, not cool!!!
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Francois H.
Rating: 4 out of 5
following a purchase from 14/01/2026
Delay in delivery, which explains the 4 stars instead of 5
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