Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 11 754 published reviews
5 10,8k 92% 4 578 5% 3 162 1% 2 86 1% 1 144 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

Reviews 2 and 5 stars

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P
Pascal S.
Rating: 5 out of 5
following a purchase from 19/09/2025
Quality products and top bike equipment team.
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Christophe M.
Rating: 5 out of 5
following a purchase from 19/09/2025
Superrrr thank you.
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Arnaud A.
Rating: 5 out of 5
following a purchase from 19/09/2025
Serious website.
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Jean-Christophe O.
Rating: 5 out of 5
following a purchase from 20/09/2025
Very good, as usual
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Philippe G.
Rating: 5 out of 5
following a purchase from 20/09/2025
Excellent choice and very fast delivery
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Laurent L.
Rating: 5 out of 5
following a purchase from 20/09/2025
Very good
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Caroline A.
Rating: 5 out of 5
following a purchase from 20/09/2025
Quality product, nice discounts and fast shipping everything was perfect
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Dominique P.
Rating: 5 out of 5
following a purchase from 21/09/2025
Good product, very quick exchange with another size
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Loïc P.
Rating: 5 out of 5
following a purchase from 20/09/2025
Impeccable and fast
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Patrick T.
Rating: 5 out of 5
following a purchase from 21/09/2025
The material was in accordance with the order and the delivery was really very fast as well as the information from the delivery person regarding all the steps. Very recommendable and serious site: the best
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Jean François L.
Rating: 5 out of 5
following a purchase from 20/09/2025
Top bike material with every order
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Georges L.
Rating: 5 out of 5
following a purchase from 19/09/2025
Fast delivery, conforms
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David B.
Rating: 5 out of 5
following a purchase from 20/09/2025
Very fast, very well packaged material, correct price, I recommend without any reservation!
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Pascal R.
Rating: 5 out of 5
following a purchase from 21/09/2025
Very good
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Jean Francois F.
Rating: 5 out of 5
following a purchase from 21/09/2025
Everything was very easy to order and have delivered
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Anthony L.
Rating: 2 out of 5
following a purchase from 21/09/2025
Fast delivery but disappointed between what was announced and the product received. A one-month difference....
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Response from Materiel-velo.com
Hello,

Thank you for your feedback. We are pleased that the delivery was fast, but we are sincerely sorry to learn that the product received did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously. We have been able to correct this and you can consume these gels without any problem. A gesture will be valued on your next order. Please do not hesitate to contact us directly so that we can help you resolve this issue.

Best regards,
The Materiel-velo.com team
N
Noel B.
Rating: 5 out of 5
following a purchase from 19/09/2025
Well received the ordered products, with a promotion.
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Guillaume C.
Rating: 5 out of 5
following a purchase from 20/09/2025
Material conforms (di2 battery rear derailleur) at an interesting price. Fast delivery to the Bondues store.
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David D.
Rating: 5 out of 5
following a purchase from 21/09/2025
Perfect
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Patrick L.
Rating: 5 out of 5
following a purchase from 21/09/2025
Very good service, always satisfied, I recommend bike equipment.
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Patrice R.
Rating: 5 out of 5
following a purchase from 21/09/2025
Fast order
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Jean-Pierre T.
Rating: 5 out of 5
following a purchase from 19/09/2025
super product
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Jean-Baptiste V.
Rating: 5 out of 5
following a purchase from 19/09/2025
Second order with Materiel-velo is sincerely top! Fast and super prices
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Eric V.
Rating: 5 out of 5
following a purchase from 19/09/2025
Fast delivery to the relay point. quality items at a fair price.
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Marine P.
Rating: 5 out of 5
following a purchase from 01/09/2025
Quality material Careful shipping Customer service by phone difficult to reach, but impeccable work!
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Frederic C.
Rating: 5 out of 5
following a purchase from 15/09/2025
Delivery as expected and received quickly
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Pascal J.
Rating: 5 out of 5
following a purchase from 18/09/2025
very good advice, very good welcome in store
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Valer B.
Rating: 5 out of 5
following a purchase from 17/09/2025
Super
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Carl F.
Rating: 5 out of 5
following a purchase from 14/09/2025
Online order pickup at the store, convenient.
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Yannick R.
Rating: 5 out of 5
following a purchase from 18/09/2025
As usual, fast shipping, material conforms to the announcement, I recommend the site Matériel velo .com
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Patrice S.
Rating: 5 out of 5
following a purchase from 14/09/2025
Delivery as described and on time, material picked up at the store in Artigues-près-Bordeaux
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Simon K.
Rating: 5 out of 5
following a purchase from 17/09/2025
Nothing to report, impeccable service and delivery times
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Louis L.
Rating: 5 out of 5
following a purchase from 18/09/2025
Quickly delivered to the store
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Pierre C.
Rating: 5 out of 5
following a purchase from 16/09/2025
Great that there is now a store in Grenoble. It allows for super fast and free delivery. Having mistakenly ordered the wrong tire size, I appreciated being able to cancel the order before delivery, before placing another one in the correct size right away.
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Hervé R.
Rating: 5 out of 5
following a purchase from 15/09/2025
A good selection and competitive prices, I always find what I need at Materiel Vélo. I always choose in-store pickup and often go to pick up my orders by bike, as the store is about twenty kilometers from my home. Always friendly welcome at MV Gleizé.
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Philippe T.
Rating: 5 out of 5
following a purchase from 15/09/2025
Very quickly delivered and compliant. Good material (not the usual Chinese junk). The mudguards for e-MTB are very effective! I recommend! And if needed, I will reorder!
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Didier D.
Rating: 5 out of 5
following a purchase from 18/09/2025
Choice of various materials at interesting prices and with fast delivery
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Denis C.
Rating: 5 out of 5
following a purchase from 19/09/2025
Delivery times much faster than previous times, well-priced compared to the competition and adapted advice
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Raphaël B.
Rating: 5 out of 5
following a purchase from 18/09/2025
Package received on time, in good condition.
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Nicolas D.
Rating: 5 out of 5
following a purchase from 19/09/2025
Everything is good, delivery and product
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