Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 991 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 2 and 5 stars

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J
Jean Paul H.
Rating: 5 out of 5
following a purchase from 23/07/2025
Very well arrived and setup super
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Guy S.
Rating: 5 out of 5
following a purchase from 23/07/2025
Very good service. Friendly and competent staff which is rare these days. Thank you all.
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Rémy G.
Rating: 5 out of 5
following a purchase from 20/07/2025
Thank you for the speed and quality of the service
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D
David L.
Rating: 5 out of 5
following a purchase from 19/07/2025
Package still not arrived, despite quick and efficient processing of my order by Matériel Vélo!!!!! Well done Colissimo.
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Severine C.
Rating: 5 out of 5
following a purchase from 21/07/2025
Very good welcome.
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E
Eric L.
Rating: 2 out of 5
following a purchase from 11/06/2025
I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.

We hope this resolution brings you complete satisfaction and remain at your disposal if needed.

Best regards,
Théo
Customer Service – Matériel-Vélo.com
B
Bernard U.
Rating: 5 out of 5
following a purchase from 23/07/2025
Everything went as planned, material conforms
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Julien C.
Rating: 5 out of 5
following a purchase from 24/07/2025
Fast and cheap
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Jean-Paul S.
Rating: 5 out of 5
following a purchase from 20/07/2025
Delivery compliant and fast, products well packaged
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Yannick C.
Rating: 5 out of 5
following a purchase from 24/07/2025
First order at bike material. Competitive prices and fast shipping
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Emmanuel V.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast shipping, thank you.
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Bernard N.
Rating: 5 out of 5
following a purchase from 19/07/2025
Order conforms.
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Ludovic L.
Rating: 5 out of 5
following a purchase from 23/07/2025
Very satisfied with the order conforming to the description and fast delivery
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D
Didier R.
Rating: 5 out of 5
following a purchase from 24/07/2025
Very satisfied with bike equipment
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B
Bernard G.
Rating: 5 out of 5
following a purchase from 22/07/2025
Order and delivery respected. No problem with the package.
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Loïc V.
Rating: 5 out of 5
following a purchase from 24/07/2025
compliant with my expectations and delivered on time
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B
Bernard M.
Rating: 5 out of 5
following a purchase from 23/07/2025
Very satisfied with the site, Good material and timely delivery. Nothing to report
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Sylvain C.
Rating: 5 out of 5
following a purchase from 15/07/2025
I recommend this site
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Jacky M.
Rating: 5 out of 5
following a purchase from 20/07/2025
reliable site
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Jean-Yves K.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast and serious
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Jean-Louis C.
Rating: 5 out of 5
following a purchase from 23/07/2025
Very good experience.
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Thomas D.
Rating: 5 out of 5
following a purchase from 23/07/2025
Top fast delivery and good advice before purchase
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Jean Jacques C.
Rating: 5 out of 5
following a purchase from 23/07/2025
Perfect
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C
Carole N.
Rating: 5 out of 5
following a purchase from 24/07/2025
Ultra fast delivery, top notch
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Christophe C.
Rating: 5 out of 5
following a purchase from 21/07/2025
Delivery as requested and done on time
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Gabriel V.
Rating: 5 out of 5
following a purchase from 20/07/2025
Always on top
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Claire C.
Rating: 5 out of 5
following a purchase from 24/07/2025
Fast and well packaged
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Alain R.
Rating: 5 out of 5
following a purchase from 15/07/2025
Very good
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Michel H.
Rating: 5 out of 5
following a purchase from 23/07/2025
Perfect as always, don't change anything. Thank you
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Patrice L.
Rating: 5 out of 5
following a purchase from 23/07/2025
Very effective!!! Thank you!!
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Malek D.
Rating: 5 out of 5
following a purchase from 23/07/2025
The order went very well, fast delivery within the deadlines, efficient....
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Alexandre B.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast delivery and good price
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Florent C.
Rating: 5 out of 5
following a purchase from 23/07/2025
Impeccable
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Paul S.
Rating: 5 out of 5
following a purchase from 23/07/2025
Ultra fast delivery
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D
Dominique L.
Rating: 5 out of 5
following a purchase from 24/07/2025
Super good brake pads, fast delivery, good price, I recommend.
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Olivier R.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast product compliant
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F
Fabrice T.
Rating: 5 out of 5
following a purchase from 22/07/2025
order conforms to my wishes and speed of shipping
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D
Denis D.
Rating: 5 out of 5
following a purchase from 21/07/2025
My bike supplies shopping site
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Julien R.
Rating: 2 out of 5
following a purchase from 16/07/2025
Delay after the order validated too long. Sent 6 days later via Colissimo.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We understand your comment regarding the shipping delay. For your information, the Pirelli tires you ordered were indeed indicated with a shipping delay of 2 to 4 working days at the time of purchase. Your order was prepared and shipped within this timeframe, via Colissimo, as planned.

We do everything possible to ensure reliable and transparent delivery times, and we are sorry if this seemed too long from your perspective.

Do not hesitate to contact us for any questions; we remain at your disposal.

Best regards,
The Materiel-velo.com team
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