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D
Rating: 4 out of 5
Good contact with customer service and product return service, too bad the right product was not in the Mavic listing. Best regards.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Satisfied with the purchase and with the shipping time which has been really short. Although there are some scratches on the spokes, I suppose because the material lacked some protection to avoid bumps during shipping.
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N
Rating: 3 out of 5
I received an email indicating the product was back in stock to place an order but in fact it was not and was only shipped 8 days later
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 6 days, and we are sorry for that. This is an event independent of our will and we are certain to do better next time.
Remaining at your disposal
The Materiel-velo.com team
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 6 days, and we are sorry for that. This is an event independent of our will and we are certain to do better next time.
Remaining at your disposal
The Materiel-velo.com team
M
Rating: 4 out of 5
I am satisfied with my order on the material-velo site as well as the products received.
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G
Rating: 4 out of 5
Nothing to complain about, package delivered quickly picked up at a relay point.
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A
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
The material-velo site is very good, the products are varied and available, the shipping is fast. The only problem is Chronopost now. My last 3 deliveries went badly, with a lot of delays. I received my package after 8 days even though I chose Chronopost specifically to be sure to be delivered the next day. It was the last time I paid more to be delivered later.
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G
Rating: 4 out of 5
Delivery problem with Dpd, long delivery and no information about the delivery.
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M
Rating: 3 out of 5
First shipment with the rear dial of the helmet broken and not in its original packaging
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L
Rating: 4 out of 5
Item not suitable for my size
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M
Rating: 4 out of 5
Great!
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S
Rating: 4 out of 5
Purchase made easily but then chaotic delivery
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H
Rating: 3 out of 5
The announced deadline was not respected and no information was sent to me about the delay. I had to contact you.
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D
Rating: 4 out of 5
Transport and delivery without problems.
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J
Rating: 3 out of 5
Comfortable shorts but the size chart is next to the plate, ordered size L, returned for XL because too tight and the XL straps are too short and cut into the shoulders, added a 10 cm piece on each strap by a seamstress.
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A
Rating: 3 out of 5
Product ordered, very quickly shipped and received. On the site, the photo (imprecise) and the little information should be improved (indication, among other things, of the diameters of handlebars on which these mirrors fit).
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P
Rating: 4 out of 5
Material ordered well received, but not delivered to the expected place. Very annoying as the initial delivery location is clearly on your site.
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J
Rating: 4 out of 5
Nothing to report. Even though we need to consider all budgets while the prices of bikes and accessories are soaring! Not everyone has the budget of a pro runner ;);) :)
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P
Rating: 3 out of 5
Very satisfied with the product, not with the delivery. Carrier (DPD) did not respect the address of the chosen pickup point but delivered to an address far from my home
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L
Rating: 4 out of 5
Satisfied with the product I already knew, but the delivery was longer than usual
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A
Rating: 3 out of 5
Very good for deliveries in mainland France, the DOM is another matter. Territorial continuity
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A
Rating: 4 out of 5
Site a bit slow but with Shimano products at a good quality-price ratio
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D
Rating: 4 out of 5
Purchase Princeton Peak Evo with tires, inner tubes, and mounted discs. Superb rigid and responsive wheels. Only downside, the valves touch the rim and vibrate. I contact bike material why they didn't put noise-dampening adhesive patches and I'm told that customers generally mount them tubeless, not great for wheels over 2000€
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P
Rating: 4 out of 5
Delivery on time
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O
Rating: 4 out of 5
The bicycle arrived with some damage from transport, after claiming to Materiel Velo, they sent me a part that had not come or had fallen during transport. It's the risk of buying a bicycle online. But customer service was correct at all times and solved the problem for me.
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P
Rating: 4 out of 5
very good site.
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S
Rating: 4 out of 5
Well received the package in line with expectations, relatively short delay, thank you.
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D
Rating: 4 out of 5
Fast delivery, the nozzle-hose of the degreasing spray was sticking out of the package by 10-15 cm ... = It is a bit bent but still usable ... it was close.
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A
Rating: 4 out of 5
I didn't like the helmet in terms of fit.
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M
Rating: 4 out of 5
I do not speak French, so I comment in English. The ordered product was delivered broken to me, but I was allowed to return it for free. Later I got the product delivered in a correct state.
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J
Rating: 4 out of 5
Top notch
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D
Rating: 3 out of 5
As always, DPD deliveries are catastrophic!!!
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A
Rating: 4 out of 5
Very good material at an unbeatable price!
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O
Rating: 4 out of 5
Be careful, it runs small. But very good.
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P
Rating: 3 out of 5
Item presented on the Internet does not correspond to the accounting of the bike of the Home Trainer, which was well mentioned on the site (hence 1 star). Nevertheless, very quick reaction for a return at no charge (which is worth 5 stars on this point). Hence an average of 2 stars
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J
Rating: 4 out of 5
Very satisfied
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B
Rating: 4 out of 5
Perfect, delivery time top notch, order compliant
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M
Rating: 3 out of 5
The delivery time is long considering the shipping costs for a package of about 200 grams
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay observed in the delivery of your order and for the inconvenience caused.
This delay is independent of our will. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, to which were added logistical difficulties related to the high influx of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of packages across the entire transport network.
This delay is independent of our will. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, to which were added logistical difficulties related to the high influx of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of packages across the entire transport network.