Customer reviews of Materiel-velo.com

Nothing to say about access to the site, packaging and delivery. I just have a negative opinion on one of the expensive products, hardware and poorly adapted.

Fast delivery and in accordance with the order. Nothing to complain about

Satisfied with the material and the service. That said, 4 stars because it took a long time to be delivered, due to supplier shortage. That said, I recommend.

Material perfectly corresponding to what I expected received within the deadlines

Unfortunately, the di2 grx is the only solution to replace an ultegra di2 11v. You have to deal with it.

Speed and correct price

The delivery by DPD was catastrophic

Package in good condition and delivery within the indicated delivery times

Small computer problem during payment, but quickly resolved by Lucas. Delivery OK, nothing is missing and everything is in good condition. Moreover, it was very fast. Bravo. Philippe

I ordered winter MTB shoes. It was recommended to take our usual size. Big mistake, I couldn't even get my foot into the shoe. There was no larger size available, so I returned it. Refunded very quickly but the return was at my expense, which was €10.70.

The site is well made, quite easy to find items and order

Thank you

NO WORRY A LITTLE LONG DELAY

4 stars because nothing is 100% perfect, however the quality of the people and services of Matériel-vélo comes close. A satisfied and loyal customer, December 2025.

Package well received, but box slightly damaged.

good value for money

price, delay, impeccable choice!

I had to contact customer service to confirm the arrival of my order. Because it was not confirmed at the Bondues store..

Good product

Order arrived on time, product conforms to my request.

Fast delivery, good merchandise

good value for money and speed of delivery

Good advice and speed

I am satisfied

At Matériel vélo I only buy online because I am disappointed every time I go to the store, too bad...

Delivery a bit long

fast and efficient delivery

Overall my shopping experiences on Matériel-vélo have always been good. For the last 3, I had some inconveniences: for one, I received a pair of shorts in a different color than requested and since it's white, I haven't used it yet (maybe for the home trainer, as a last resort). For the second to last, I ordered Biemme shorts, which I had been very happy with during a previous order, but it turned out they were not of the same quality - not long distance, thin padding. During the last one, I made a mistake on Shimano shoes (both too small and not having the same reference as the known and tested ones I wanted). The return is at my expense, so I gave these shoes to someone close. Otherwise, the site works well

with a bit of delay but thank you for the adequate responses

very good products, a bit long delays ....

Very satisfied with the product and the experience on the website. However, the delivery process with DPD was catastrophic: I had requested delivery to a pickup point. This was not done (reason given: package too large), then I requested home delivery which was also not done. I ended up going to pick up my package at the warehouse. A significant wait, agents on site struggling to find the packages. I ended up in the warehouse looking for my package. An agent finally managed to find it. Fortunately, my purchase was in good condition. However, I lost half a day as I had initially planned to pick it up at a pickup point. I no longer wish to ship my purchases via DPD. The previous experience a year ago was also unfortunate. I will not finalize my purchases if the only delivery option offered is this company.

very fast delivery, and products conforming to my order on the site.

Good product, too bad for the very long delivery delay of a month

The product is very good but the call to customer service is not great.

Overall good but delayed by a day for delivery even though I had received that it was delivered and that the package was waiting for me

Internet order delivered quickly and within the announced deadlines. Visit to the Herblay store to collect the package. Warm welcome.

Product return is not covered by matériel vélo.

Not really the most competitive and fast like the responses

Conforms to my expectations

For the price, there is neither charger nor cable