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M
Rating: 4 out of 5
I am very satisfied
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Fast and compliant delivery
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J
Rating: 4 out of 5
Very good Elite bottles, with a great price Interesting sterilizer, maybe a bit expensive
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P
Rating: 4 out of 5
top
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S
Rating: 4 out of 5
Yes correct since the other suppliers were out of stock
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G
Rating: 4 out of 5
Fast delivery and compliant material. I keep this address
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J
Rating: 3 out of 5
I give 3 for a late shipment that apparently was left in the lockers ?????...... Strangely, as soon as I made my complaint, the package arrived 2 days later! Just a little email from Materiel Velo that it was abnormal for the delivery time. A small gesture would have been welcome with apologies. Otherwise, nothing to complain about the site and the products with the prices. JC
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E
Rating: 3 out of 5
Material OK but mediocre package.
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J
Rating: 4 out of 5
-
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P
Rating: 3 out of 5
received a defective product
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P
Rating: 3 out of 5
The washers provided for the SKS Rencompressor pump nozzle are not compliant with the SKS nozzle.
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B
Rating: 4 out of 5
Order went well
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C
Rating: 3 out of 5
Regular buyer, the site is serious but the product descriptions are not very reliable.
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R
Rating: 4 out of 5
Delivery time a bit longer than expected.
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C
Rating: 3 out of 5
Package received 5 days late
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M
Rating: 4 out of 5
Ok
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J
Rating: 3 out of 5
Package received 7 days late compared to what was planned on the site
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N
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Delivered quite quickly
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P
Rating: 3 out of 5
Hello, I am completely satisfied with the "Materiel-velo.com" part. As usual, it was reactive and serious. So I give 5 stars. For the delivery part by "DPD", it was how to say... "less good"... The package was announced as "delivered" to the chosen pickup point when it was not... then found at the logistics base (about forty km away) where I was asked to go to retrieve it... After refusing, the package went back to the pickup point and could be retrieved after five days of wandering. So 1 star for DPD and an average of 3 for the experience lived.
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M
Rating: 4 out of 5
I want to point out that this site is not bad overall even if sometimes there are certain shortcomings in communication
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G
Rating: 4 out of 5
I encountered no problems from the order to delivery
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O
Rating: 4 out of 5
Great site
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A
Rating: 4 out of 5
Nothing to add
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S
Rating: 3 out of 5
Announced deadline not respected despite a call to customer service (very nice). Email and SMS communication regarding tracking a bit chaotic
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F
Rating: 3 out of 5
My products are at a good price and I appreciate supporting a small structure. However, it has been several orders that I do not receive the email saying that the order has arrived in the store while when I go there, it is indeed there. It's quite annoying, I hope the problem will be corrected
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D
Rating: 3 out of 5
the adhesive tape is not very wide and does not stick well
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P
Rating: 3 out of 5
Hello, I am very satisfied with the product received and your company but very disappointed with the delivery. Indeed, received very quickly with a small supplement to have my package at home but as often, the delivery people don't even bother to come to the home to save time. They leave the packages at the nearest pickup point and inform us that there was no one at home. Unfortunately, I was in front of my gate all day. Other than that, it's perfect.
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E
Rating: 4 out of 5
I received my package in record time, great!
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B
Rating: 4 out of 5
Order received in perfect condition and quite quickly, nothing to report, thank you
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A
Rating: 4 out of 5
very good home trainer, easy to use, quiet, I recommend this product,
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I
Rating: 4 out of 5
I am surprised that having ordered gift vouchers at the beginning of November the validity date is July 2026 => ???
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J
Rating: 4 out of 5
Despite a delivery break at Zipp, I was found the ad-hoc substitute stem.. Perfect!
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C
Rating: 4 out of 5
thank you
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R
Rating: 4 out of 5
Ok good
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O
Rating: 4 out of 5
Delivery times a bit longer than usual but for the rest very satisfied.
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G
Rating: 3 out of 5
Delivery times for information and delivery are far too long for a single chain guide.
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P
Rating: 4 out of 5
Lots of choices and well priced, best regards
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D
Rating: 4 out of 5
I couldn't install the front mudguard. Too bad!
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M
Rating: 3 out of 5
I ordered wheels with disc and cassette mounting (mounting offered by the site) upon receipt and despite going through the workshop, the wheels arrived with the components not mounted. After claiming, I received a voucher equivalent to the value of the assembly but then I had to find someone to assemble the parts when I had chosen this site for this service. Finding a bike shop to assemble material that was not purchased from them is not great. I think there was a communication failure between the sales department and the assembly workshop which is not very serious and detrimental to the customer. For the rest, the ordered products are excellent and I think the site will do everything to improve its service
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