The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
The delivery was quite long, probably due to the 'preparation' for New Year's Eve at DPD! Those party-goers. No impact on the use of my tire, I do not ride in negative temperatures! Best regards
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F
Franck D.
Rating: 3 out of 5
following a purchase from 27/12/2025
Problem with the delivery person, the package was dropped off at another pickup point far from my home.
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Jacques B.
Rating: 4 out of 5
following a purchase from 26/12/2025
No problem
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Michel C.
Rating: 3 out of 5
following a purchase from 29/12/2025
Hello, your site is good, I have nothing against you, and I will recommend, but the delivery was too long, that’s why I put 3 stars.
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Paolo B.
Rating: 4 out of 5
following a purchase from 23/12/2025
As always, I am satisfied, thank you.
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Christophe M.
Rating: 4 out of 5
following a purchase from 23/12/2025
Tire received outside its original packaging but no defects noted. Product conforms to the order.
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Patrick G.
Rating: 4 out of 5
following a purchase from 22/12/2025
You have. Everything is ok
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Arnaud R.
Rating: 4 out of 5
following a purchase from 20/12/2025
Delivery arrived 1 day late, unfortunate for Christmas but otherwise very good
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Xavier S.
Rating: 3 out of 5
following a purchase from 17/11/2025
My order arrived with a month delay. I had to follow up several times but I was always well received and well accompanied.
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Arnaud L.
Rating: 4 out of 5
following a purchase from 14/12/2025
Good contact with customer service. Rating of 4/5 only related to the very long delivery; which can be understandable during this end-of-year period.
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Thierry B.
Rating: 4 out of 5
following a purchase from 19/12/2025
Site with quality products and interesting commercial operations. Too bad loyalty is not rewarded.
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Alexandre H.
Rating: 3 out of 5
following a purchase from 27/11/2025
Good product, properly packaged. 3 stars for the shipping delay, having supply issues is okay, but given the initial shipping delay announced on the site, it was not feasible for a product that was not in stock. For a first purchase, this does not instill confidence for a future purchase regarding shipping times. So if you are not in a hurry and you take into account to multiply the announced delay by 4 or 5, no problem. However, if you rely on the announced delay with a small margin there ....
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Xim P.
Rating: 4 out of 5
following a purchase from 18/12/2025
All ok
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Michel M.
Rating: 4 out of 5
following a purchase from 15/12/2025
good
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Jean Paul F.
Rating: 3 out of 5
following a purchase from 14/12/2025
Fast delivery
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Dany Georges H.
Rating: 4 out of 5
following a purchase from 12/12/2025
Website where I find everything I want
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Thibaut D.
Rating: 4 out of 5
following a purchase from 03/12/2025
The order remained in preparation while it was delivered, DPD did not contact me to inform me, apart from that, very serious site, problems happen, the main thing is to solve them.
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Fabrice C.
Rating: 4 out of 5
following a purchase from 12/12/2025
The material is comfortable to wear
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Francis C.
Rating: 3 out of 5
following a purchase from 30/11/2025
Overall I am satisfied with my order, despite the small inconvenience of the first payment. Involuntary on your part (so they say) but still, quite a delay for delivery. I would have also liked a tax-free option. Payment of the customs duty of 27.50 euros which adds to the 152.37 euros of the order.
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Pascal C.
Rating: 3 out of 5
following a purchase from 06/12/2025
Order prepared a week after my payment... no communication
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Neuville C.
Rating: 4 out of 5
following a purchase from 10/12/2025
Perfect. Very fast
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Gugino A.
Rating: 4 out of 5
following a purchase from 09/12/2025
Significant delay for delivery. For a delivery in Belgium, expect more than a week.
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Richard R.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good
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Gilles C.
Rating: 4 out of 5
following a purchase from 07/12/2025
Package well received within a reasonable time, good service
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Robert G.
Rating: 3 out of 5
following a purchase from 03/12/2025
Hello, among my ordered items in my recent purchase is the rear light which poses a problem regarding its operating duration. After an hour it stops in continuous mode.
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Response from Materiel-velo.com
Hello Robert,
Thank you for taking the time to share your feedback. We are sorry to hear that the rear light is not working properly and stops after an hour. Please feel free to contact our after-sales service for assistance.
Best regards,
The team at Materiel-velo.com
T
Thierry G.
Rating: 4 out of 5
following a purchase from 04/12/2025
No problem, conforms to the order
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Robert L.
Rating: 4 out of 5
following a purchase from 29/11/2025
Order delivered within the expected time, perfect. Now remains to validate the quality of the product that I have not yet been able to test
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Eric R.
Rating: 4 out of 5
following a purchase from 30/11/2025
Nothing to say about access to the site, packaging and delivery. I just have a negative opinion on one of the expensive products, hardware and poorly adapted.
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Francis F.
Rating: 3 out of 5
following a purchase from 02/12/2025
Fast delivery and in accordance with the order. Nothing to complain about
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Stephane T.
Rating: 4 out of 5
following a purchase from 14/11/2025
Satisfied with the material and the service. That said, 4 stars because it took a long time to be delivered, due to supplier shortage. That said, I recommend.
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Guy A.
Rating: 4 out of 5
following a purchase from 30/11/2025
Material perfectly corresponding to what I expected received within the deadlines
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Dominique R.
Rating: 4 out of 5
following a purchase from 01/12/2025
Unfortunately, the di2 grx is the only solution to replace an ultegra di2 11v. You have to deal with it.
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Serge G.
Rating: 4 out of 5
following a purchase from 02/12/2025
Speed and correct price
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Philippe C.
Rating: 3 out of 5
following a purchase from 03/12/2025
The delivery by DPD was catastrophic
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Jordan H.
Rating: 4 out of 5
following a purchase from 03/12/2025
Package in good condition and delivery within the indicated delivery times
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Philippe M.
Rating: 4 out of 5
following a purchase from 29/11/2025
Small computer problem during payment, but quickly resolved by Lucas. Delivery OK, nothing is missing and everything is in good condition. Moreover, it was very fast. Bravo. Philippe
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Gilbert L.
Rating: 3 out of 5
following a purchase from 02/12/2025
I ordered winter MTB shoes. It was recommended to take our usual size. Big mistake, I couldn't even get my foot into the shoe. There was no larger size available, so I returned it. Refunded very quickly but the return was at my expense, which was €10.70.
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Jacques M.
Rating: 4 out of 5
following a purchase from 29/11/2025
The site is well made, quite easy to find items and order
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Philippe P.
Rating: 4 out of 5
following a purchase from 29/11/2025
Thank you
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