Customer reviews of Materiel-velo.com

Very good value for money and top delivery. However, what annoys me is the customer service, I received no response from them for two requests in the last two years. So no more significant purchases at bike equipment

Fast and friendly store staff in Bordeaux.

Equipment delivered according to the order, well packaged and on time. Best prices at the moment on the ordered items. I recommend;

Fast delivery

Super bike equipment. However, there is still a problem with the carrier who took the package for a walk!!!

Order conforms to my expectations

Package arrived on time. Outer packaging OK. A bit messy inside.

Hello, Still very satisfied with bike equipment. But a little surprise related to a gift voucher. I made a fairly large order to benefit from reduced shipping costs, but once I validated my gift voucher, the amount dropped to €0, and I had to pay the shipping costs. It would be better if the gift voucher was taken into account after calculating the shipping costs. Thank you

Good

Very good

Nothing to report, order conforms

Unfortunately, this website could not provide Dutch.

Trustworthy site, technical advice before purchase, fast shipping. However, the customer service is not always great depending on who you get. They were unable to help me change a saddle cart screw for Argon 18 on the grounds that the model no longer existed (the bike purchased from them was less than 10 years old). I had to struggle quite a bit to find and order the right screw with its cylinder myself on Amazon.

Original products at a controlled price. Delivery times a bit longer than average but acceptable.

Everything is going very well, except that it creaks, I disassembled the seat post and greased it as well as the seat support, how do we go about the warranty, I can't manage, can you help me, regards

Favorable!

Very good tire that I put on the front.

I have never had any problems with my orders on the Materiel-velo.com site until now. However, I was missing a few items (out of stock) during my last order to finalize the improvement of my bike (upgrading from Tiagra group to 105).

This material is sold for Shimano 105, but the bleed fittings do not fit on the brake levers..

Hello, late shipment even though payment was received 8 days prior. The shipment was careful, everything was perfectly packaged. The hardware for the rear disc brake caliper is missing and the bottom bracket housing.

Thanks to the sales team for adapting as best as possible to our request.

Overall it's fine

Conforms to my order and delivered on time, too bad that for such a small volume the box was rather large. A simple cardboard letter would have been sufficient.

Fast delivery

Practical, easy to fix but limited space if you put equipment otherwise good

Products conform. Key for telescopic seat Bontrager perfect! Delivery in lockers super!

Very happy, fast delivery just on my bike the front was poorly screwed otherwise the rest is great

Fast delivery, very competitive prices, however, a doubt about the reliability of the pressure tester ordered.

Order of a pair of wheels for my first order on bike equipment, everything went well. The delivery time of 4 days announced because the product was out of stock was respected. I take away one star because the packaging of the wheels was not great, the axle of the rear wheel had pierced the box and was sticking out of the package, luckily it was not damaged except for a few small scratches but for a pair of wheels over €1000 we would have preferred a slightly larger box with better protection including plastic caps on the axles to protect them as I have already had on other pairs of wheels ordered from other sites. Otherwise, the product received was conforming, the order tracking was well updated at each stage and the delivery time was respected even if DPD postponed the delivery from Saturday to Monday because "my establishment was closed" while I was indeed at home.

Order received on time and product conforms.

Order received quickly despite an issue with one of the products.

Equipment OK, no problem. However, I was informed of the delivery only late. I got the info from your site on my customer account.

A bit of a wait for the shipment but maybe out of stock.

Nothing to report.

No issues with delivery and its speed, however I realized after assembly (thus impossible to return) that I ordered the wrong product: there was a small dropdown menu with 3 different choices that I did not see. The product title did not suggest that there were multiple versions, I understood that there was only one compatible model for 3 types of transmissions.

Price a bit higher, but fast service.

Delivery announced within 24 to 48 hours and received in 4 days. Moreover, no notification from the carrier that the package had arrived at the relay point. So, collection of the package took a week.

Equipment within standards and delivered quickly.

I am satisfied with my purchase.