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V
Rating: 4 out of 5
Very good
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 990 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 3 and 4 stars
Reset filtersY
Rating: 3 out of 5
I was not informed that my order had arrived at the store, I had to go there. Fortunately, the order had arrived 3 days ago!
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Response from Materiel-velo.com
Hello Yves,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive any information regarding the arrival of your order at the store. We understand how frustrating this can be. Your feedback is valuable, and we will work to improve our communication to prevent this from happening in the future. Please do not hesitate to contact us if you have any other questions or concerns.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive any information regarding the arrival of your order at the store. We understand how frustrating this can be. Your feedback is valuable, and we will work to improve our communication to prevent this from happening in the future. Please do not hesitate to contact us if you have any other questions or concerns.
Best regards,
The Materiel-velo.com team
P
Rating: 4 out of 5
very good experience delivery in accordance with the description
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D
Rating: 4 out of 5
Very good site correct price fast delivery
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C
Rating: 3 out of 5
Catastrophic delivery. After-sales service not very quick. But the problem was resolved.
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P
Rating: 4 out of 5
Delivery a bit longer than expected but order arrived well
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R
Rating: 4 out of 5
Meets my expectations
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D
Rating: 4 out of 5
Ok
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F
Rating: 3 out of 5
Product conforms to my expectations and my order, no issues with the product. However, the order was placed on 07/23, I had to call customer service on 07/28 because my order was still pending processing while the products were in stock. I received my order on 07/30. Usually, the delays are much shorter, I suppose this was due to the summer period.
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P
Rating: 4 out of 5
good! but it lacks an adjustment manual, but it is the manufacturer's responsibility
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E
Rating: 3 out of 5
Not received on time and not at my home as requested
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F
Rating: 4 out of 5
Products conform. Only downside, the announced delivery times are not respected.
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P
Rating: 3 out of 5
The pump is very good, the responsiveness of Materiel-vélo is very good. However, the delivery could be improved. The announced 48 hours quickly turned into a week. A week is fine for me, I don't need everything right away, but when a performance is announced, it should be adhered to. This is called professionalism; it's not just about making commercial talk. I feel like DPD is used to this.
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Response from Materiel-velo.com
Hello Pierre,
Thank you for taking the time to share your feedback about your experience with our site. We are pleased that the pump and our service met your expectations. However, we are sorry to hear that the delivery did not meet your expectations. We understand the importance of the announced deadlines and take your comments very seriously. We will pass your feedback to our delivery partner to improve this point. Thank you again for your understanding and trust.
Best regards,
The Materiel-Velo.com team
Thank you for taking the time to share your feedback about your experience with our site. We are pleased that the pump and our service met your expectations. However, we are sorry to hear that the delivery did not meet your expectations. We understand the importance of the announced deadlines and take your comments very seriously. We will pass your feedback to our delivery partner to improve this point. Thank you again for your understanding and trust.
Best regards,
The Materiel-Velo.com team
J
Rating: 3 out of 5
Fast delivery. Rectangular cardboard packaging without any protection for the bike.
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H
Rating: 4 out of 5
In accordance with my expectations and fast.
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H
Rating: 3 out of 5
I did not receive the correct chainring, I was supposed to have 52/36 but I received my bike with a 50/34 unfortunately.
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We are sorry for the error regarding the assembly of the crankset during the delivery of your bike. After reviewing your complaint, we have shipped the chainrings corresponding to the 52/36 originally ordered to quickly correct this situation.
We hope this solution has fully satisfied you and remain at your disposal for any other requests.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
Thank you for your message.
We are sorry for the error regarding the assembly of the crankset during the delivery of your bike. After reviewing your complaint, we have shipped the chainrings corresponding to the 52/36 originally ordered to quickly correct this situation.
We hope this solution has fully satisfied you and remain at your disposal for any other requests.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
J
Rating: 4 out of 5
quick and compliant order
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A
Rating: 3 out of 5
Delivery on time. I would have liked to receive my Shimano item in Shimano packaging, especially since there was plenty of room in the box.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are pleased that the delivery was made on time, but we understand your disappointment regarding the packaging. We will ensure to improve this point in the future to guarantee a better customer experience.
Remaining at your disposal,
The Materiel-velo.com team
Thank you for your feedback. We are pleased that the delivery was made on time, but we understand your disappointment regarding the packaging. We will ensure to improve this point in the future to guarantee a better customer experience.
Remaining at your disposal,
The Materiel-velo.com team
C
Rating: 4 out of 5
During my first arrival at the store I had to make 3 receptions before finding the one for the material ordered online.
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S
Rating: 4 out of 5
Very attractive price, rather rare for a bike of this level. Bike very well protected and packaged for transport. Friendly customer service, but apparently without much influence on the internal preparation service. Derailleur not very well adjusted. Very long delivery time for a bike in stock: ordered on 11.07 and delivered on 06.08
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R
Rating: 4 out of 5
I find it a bit long
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M
Rating: 4 out of 5
apart from the relay point error nothing to report
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J
Rating: 4 out of 5
I am very happy
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T
Rating: 4 out of 5
delivery in accordance with the order, shipped the same day but DPD delivery took 4 days to be dropped off.
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P
Rating: 4 out of 5
Very satisfactory experience, competent staff and attentive. Perfect delivery.
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G
Rating: 4 out of 5
Material and delivery great but delivery costs too high for a small package - under 100 euros for Switzerland
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M
Rating: 4 out of 5
VERY GOOD
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J
Rating: 3 out of 5
Delivery in 24/48h requested. The package left Materiel vélo in more than 24h. Therefore, it is impossible to be on time. However, you were very responsive to the issues encountered with the delivery company.
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P
Rating: 4 out of 5
Correct.
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M
Rating: 3 out of 5
Light wheel packaging, I received my package damaged with the hub protruding on the outside. A small dent, but it’s not pleasant.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry to hear that your package arrived damaged and that the packaging did not meet your expectations. Even if the impact seems minor, we fully understand that this can be disappointing, especially for a sensitive product like wheels.
We take your comment into account and will immediately forward it to our logistics department to enhance the care taken in packaging this type of item. The goal is, of course, to prevent this from happening in the future.
Please do not hesitate to reach out to us if you need anything else.
Best regards,
Théo
Customer Service – Matériel Vélo
Thank you for your feedback.
We are sorry to hear that your package arrived damaged and that the packaging did not meet your expectations. Even if the impact seems minor, we fully understand that this can be disappointing, especially for a sensitive product like wheels.
We take your comment into account and will immediately forward it to our logistics department to enhance the care taken in packaging this type of item. The goal is, of course, to prevent this from happening in the future.
Please do not hesitate to reach out to us if you need anything else.
Best regards,
Théo
Customer Service – Matériel Vélo
S
Rating: 4 out of 5
Serious site
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T
Rating: 3 out of 5
I confirm the previous reviews: the Velcro straps are too short, in my case, it’s just about okay. Given this design flaw, these sandals are too expensive.
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F
Rating: 3 out of 5
Really top-notch. The Aix-en-Provence store is very responsive. Thank you.
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J
Rating: 4 out of 5
Received on time.
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Y
Rating: 4 out of 5
Speed of the order
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A
Rating: 3 out of 5
Very satisfied.
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D
Rating: 4 out of 5
Products conform and of good quality, but delivered one day late;
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F
Rating: 4 out of 5
Fast shipping, products conform to the order, one of the packages was torn...
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F
Rating: 4 out of 5
Top
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F
Rating: 4 out of 5
Apart from the small size issue with the tire, the packages were sent well prepared and protected.
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