Customer reviews of Materiel-velo.com

9,7 /10

Based on 12 988 published reviews

5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 3 and 4 stars

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Yves L.

Published on 31/07/2025 à 15h52 following a purchase from 22/07/2025

Hello, following a fall, I had to replace material on the right side, notably a Shimano Dura Ace 12-speed rear derailleur. I was surprised to find the derailleur in a plastic bag and not in its original packaging upon opening the box. Nothing indicated this 'small detail' on your site.

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Response from Materiel-velo.com Published on 01/08/2025

Hello,

Thank you for your feedback. We understand your surprise upon receiving your Shimano Dura-Ace 12-speed derailleur in a plastic bag rather than in its original packaging.

Please note that in some cases, the packaging may indeed be done by us. This does not alter their quality, origin, or warranty. It is indeed a product from Shimano, perfectly new and authentic, benefiting from all the manufacturer's guarantees.

We take note of your comment and will consider how to better indicate this type of case on our site.

Remaining at your disposal for any further questions,
Best regards,

The Materiel-velo.com team

David V.

Published on 31/07/2025 à 15h17 following a purchase from 18/07/2025

I was able to meet a friendly and helpful salesperson at the Clermont/Cournon agency

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Sophie D.

Published on 31/07/2025 à 15h09 following a purchase from 19/07/2025

Order received quickly! It's perfect!

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Gérard H.

Published on 31/07/2025 à 14h16 following a purchase from 19/07/2025

Purchase of batteries for Di2 but it's not the specialty of the house

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Benjamin L.

Published on 31/07/2025 à 14h03 following a purchase from 21/07/2025

Products conform and delivered quickly!!!

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Johan B.

Published on 31/07/2025 à 13h23 following a purchase from 11/07/2025

My last order contained only products in stock and I waited more than a week before the shipment of my order. I tried several times to reach customer service by phone, no response, and yet during business hours, I finally received a response by email telling me that my package was blocked due to a product not in stock, while it was in stock at the time of ordering.

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Response from Materiel-velo.com Published on 01/08/2025

Hello Johan,

Thank you for taking the time to share your experience with us. We are sorry to hear that your order was delayed and that you had difficulties reaching our customer service. As mentioned in our email exchanges, one of the references in your order (the SRAM quick releases) was indicated as shipping within 2-4 days, thus requiring restocking. Additionally, we had the July 14 holiday. Therefore, the shipping time was necessarily slightly longer, and we are sorry for that.

However, we remain at your disposal by email or phone during your next order to offer a gesture on a future order.

Best regards,
The Materiel-velo.com team

Pascal D.

Published on 31/07/2025 à 12h38 following a purchase from 14/07/2025

Nothing to report

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