English 
S
Rating: 4 out of 5
Order and product meet expectations
Translated reviews
Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Almost perfect Modified pickup point
Translated reviews
J
Rating: 3 out of 5
The expiration date should be indicated when it comes to nutrition products because I ordered some that go until 30/06/26 and I didn't know! Which is annoying...
Translated reviews
M
Rating: 3 out of 5
Straps too short, take one size up.
Translated reviews
P
Rating: 4 out of 5
Good. I also wanted an R5 -023 axle for a Fulcrum Racing 5 wheel, not available apparently?
Translated reviews
T
Rating: 3 out of 5
Delivery time always longer than expected at the order ' Otherwise well received
Translated reviews
M
Rating: 4 out of 5
Fast processing and delivery.
Translated reviews
M
Rating: 4 out of 5
4* because when we say colissimo without signature and being disabled receiving it with a signature means going to the post office and it's not practical. Otherwise excellent.
Translated reviews
J
Rating: 3 out of 5
I waited for an SMS in vain so I went to the store and there miracle it was indeed there
Translated reviews
C
Rating: 4 out of 5
Perfect
Translated reviews
E
Rating: 4 out of 5
I would have liked a free return for the headset where it was not the right size. Nevertheless, it was done quickly and I was able to order another headset and receive it quickly.
Translated reviews
C
Rating: 4 out of 5
Fast and compliant
Translated reviews
P
Rating: 4 out of 5
Always very good, never disappointed especially for the speed of shipping
Translated reviews
J
Rating: 4 out of 5
Top products, the delay between ordering and delivery is a bit long.
Translated reviews
F
Rating: 4 out of 5
Received 10-speed cassette in bulk in its packaging.
Translated reviews
C
Rating: 4 out of 5
Opened package parts falling at delivery
Translated reviews
A
Rating: 4 out of 5
top
Translated reviews
D
Rating: 3 out of 5
Always satisfied with the site matériel vélo.com no issues. However, I am only half satisfied with the DPD carrier. I did not receive any notification to inform me that my package had arrived at the pick-up point. Next time I think I will go through Chronopost for one euro more.
Translated reviews
C
Rating: 4 out of 5
Contacted customer service twice but the problem was resolved quickly, too bad...
Translated reviews
F
Rating: 3 out of 5
Team attentive on the phone BUT the order arrived with A LOT of delay!
Translated reviews
S
Rating: 3 out of 5
Very happy with my purchase, meets my expectations
Translated reviews
T
Rating: 4 out of 5
material meets expectations.
Translated reviews
F
Rating: 3 out of 5
Delay between order and delivery too long
Translated reviews
C
Rating: 3 out of 5
Product noted in stock sent the next day (perfect, I'm out of order!) I order express to support local business instead of a big American one, result: 4 days to send it and another 5 to receive it... Very disappointed... Otherwise, great welcome in the store!
Translated reviews
R
Rating: 4 out of 5
Very good site with a wide choice (with an effective selection), reachable advisors, reasonable shipping costs and delivery times... Just disappointed with my last order due to a lack of precision on the wheel purchase.
Translated reviews
C
Rating: 4 out of 5
I have a product that does not match my request. I will go to the store to see the possible exchange.
Translated reviews
J
Rating: 4 out of 5
The package meets my expectations and arrived on time but the box is way too big compared to the size of the product. Not very eco-friendly!
Translated reviews
J
Rating: 3 out of 5
A bad reference on a batch of 2 tires, one not conforming to my order.
Translated reviews
A
Rating: 4 out of 5
Clear delivery tracking. Colissimo delivered with a 48-hour delay.
Translated reviews
P
Rating: 4 out of 5
Product line out of stock, bike equipment was responsive and offered me another similar product.
Translated reviews
P
Rating: 4 out of 5
no particular issues, very reasonable delivery time, order picked up in store, notified by sms and email, nothing to complain about! already a customer and plan to remain one!
Translated reviews
O
Rating: 4 out of 5
Great!
Translated reviews
J
Rating: 4 out of 5
Speed availability and efficiency
Translated reviews
F
Rating: 4 out of 5
No delivery problem, very (too) well packaged, the shipping price needs to be justified as it is not cheap
Translated reviews
B
Rating: 3 out of 5
The delivery time announced at the time of order was not respected, 5 working days and not 3 as promised
Translated reviews
M
Rating: 4 out of 5
Usually I am delighted because of very fast shipping but my last order was a hassle and took a very long time to arrive. Stressful for a cyclist to wait for his tire and heart rate monitor thinking he won't have it in time for his competition. Received after 10 days, phew.
Translated reviews
A
Rating: 4 out of 5
I tested the Fizik saddle during a 90km ride with 1100m of elevation gain in good comfort conditions. Good "value for money"
Translated reviews
J
Rating: 3 out of 5
Delivery a bit slow
Translated reviews
J
Rating: 4 out of 5
Material identical to the catalog
Translated reviews
A
Rating: 4 out of 5
no worries
Translated reviews