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G
Rating: 4 out of 5
Two days late for delivery, a month ago for the same product one day late. Not serious
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 991 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Perfect packaging, speed of delivery. However, I have a reservation regarding the pedal, shouldn't it be delivered in its original packaging, in other words, Shimano box?
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Y
Rating: 4 out of 5
Very interesting price on the product. I remove 1 star for the shipping delay of the package (6 days) while the items were in stock.
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M
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
No problem. Everything went normally. The order was accurate.
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C
Rating: 4 out of 5
material well received not yet installed
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C
Rating: 3 out of 5
Satisfied with the products, but the preparation and shipping of the products is very long, almost a week.
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Response from Materiel-velo.com
Hello Cedric,
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
S
Rating: 4 out of 5
Delivery times in stores a bit too optimistic but the service is well rendered.
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T
Rating: 3 out of 5
Package delivered with a 3-week delay.
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M
Rating: 4 out of 5
Fast delivery quality products
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P
Rating: 3 out of 5
I am disappointed that the lamp does not have the connection to recharge it.
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I
Rating: 4 out of 5
Some references not available, but what is available is delivered quickly at reasonable prices
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F
Rating: 4 out of 5
Nothing to report
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G
Rating: 4 out of 5
The delivery was made satisfactorily. I did not use the product. It is a pity that there is no satisfactory relay point in my municipality.
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J
Rating: 4 out of 5
Clear product description, good price, the duration of shipping could be a bit clearer.
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P
Rating: 4 out of 5
Everything very well on time. With great quality and price
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M
Rating: 3 out of 5
It's my fault, the parts do not correspond, especially for my SIDI shoes.
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M
Rating: 4 out of 5
Perfect delivered as promised I am satisfied
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G
Rating: 4 out of 5
No worries the ordered material is assembled and works perfectly.
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F
Rating: 4 out of 5
Speed
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B
Rating: 3 out of 5
A processing delay for the order was a bit long, the delivery time being announced between 1 and 2 days, the order was taken into account 4 days later. Fortunately, Mondial Relay made up for it by delivering in 24 hours.
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V
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
received on time
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J
Rating: 3 out of 5
Super quality as always with Materiel Velo. It's a shame not to be informed during stock shortages.
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A
Rating: 3 out of 5
Material conforms to the order, just that my delivery took a bit of time, I think there was an oversight, I followed up with a message after about fifteen days and the matter was resolved in two days, no problem.
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C
Rating: 4 out of 5
Top delivery. Product ok to see in the long term
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J
Rating: 4 out of 5
Quality service
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F
Rating: 4 out of 5
Nothing to report, product compliant and deadline respected
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D
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast delivery package in good condition and product perfect nothing to complain about
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P
Rating: 4 out of 5
Delivery on time
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B
Rating: 4 out of 5
very happy
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J
Rating: 4 out of 5
Fairly fast shipping and compliant items
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E
Rating: 4 out of 5
Satisfied with my order. Received on time
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Y
Rating: 4 out of 5
Several orders, never disappointed
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A
Rating: 4 out of 5
Hello, I found the delivery a bit long and lacking package tracking. Best regards
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D
Rating: 4 out of 5
very good
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N
Rating: 4 out of 5
Good welcome.
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J
Rating: 3 out of 5
The order finally arrived at its destination with a significant delay that did not affect my trust and satisfaction in the end.
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X
Rating: 4 out of 5
Good communication regarding order and delivery tracking
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