Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 994 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 3 and 5 stars

Reset filters
S
Stéphane B.
Rating: 5 out of 5
following a purchase from 04/09/2025
perfect delivery
Translated reviews
J
Jacques B.
Rating: 5 out of 5
following a purchase from 06/09/2025
Order received on time and material as described. I recommend the site.
Translated reviews
L
Luc R.
Rating: 5 out of 5
following a purchase from 05/09/2025
Interesting choices and prices.
Translated reviews
N
Nicolas A.
Rating: 5 out of 5
following a purchase from 05/09/2025
Excellent value for money. Fast shipping.
Translated reviews
A
Antoine L.
Rating: 5 out of 5
following a purchase from 03/09/2025
Great
Translated reviews
S
Serge M.
Rating: 5 out of 5
following a purchase from 04/09/2025
Everything went well.
Translated reviews
S
Stéphane M.
Rating: 5 out of 5
following a purchase from 04/09/2025
Perfect
Translated reviews
B
Bertrand D.
Rating: 5 out of 5
following a purchase from 02/09/2025
Equipment received within the announced time and in perfect condition.
Translated reviews
J
Jean-André B.
Rating: 5 out of 5
following a purchase from 07/09/2025
Compliant and deadline respected
Translated reviews
E
Eric S.
Rating: 5 out of 5
following a purchase from 05/09/2025
Excellent
Translated reviews
F
Fabien B.
Rating: 5 out of 5
following a purchase from 04/09/2025
Reliable store, top customer service.
Translated reviews
M
Michel R.
Rating: 5 out of 5
following a purchase from 05/09/2025
Product not yet tested
Translated reviews
J
Julien F.
Rating: 5 out of 5
following a purchase from 04/09/2025
Top
Translated reviews
F
Francis S.
Rating: 5 out of 5
following a purchase from 02/09/2025
great
Translated reviews
J
Jean Paul D.
Rating: 5 out of 5
following a purchase from 02/09/2025
Order placed quickly on the site and picked up in store. Staff at the Artigues store near Bordeaux very nice.
Translated reviews
L
Loic J.
Rating: 5 out of 5
following a purchase from 03/09/2025
Item meets my expectations
Translated reviews
G
Georges M.
Rating: 5 out of 5
following a purchase from 02/09/2025
Always everything very good...
Translated reviews
J
Jean Michel M.
Rating: 5 out of 5
following a purchase from 04/09/2025
Quick and careful reception Nothing to say very professional
Translated reviews
F
Fabrice R.
Rating: 5 out of 5
following a purchase from 03/09/2025
Fast and careful shipping
Translated reviews
L
Laurent D.
Rating: 5 out of 5
following a purchase from 03/09/2025
Nothing to report everything went as planned!
Translated reviews
J
Jugant P.
Rating: 5 out of 5
following a purchase from 04/09/2025
Hello. Thank you for your quick shipment. Everything went well. Best regards.
Translated reviews
P
Paolo B.
Rating: 5 out of 5
following a purchase from 03/09/2025
Perfect, fast
Translated reviews
A
Alain B.
Rating: 5 out of 5
following a purchase from 01/09/2025
Perfect!
Translated reviews
D
Daniel P.
Rating: 5 out of 5
following a purchase from 03/09/2025
Material compliant and received with a slight delay but I was informed giving me the choice to confirm my order or get a refund. I recommend ? Daniel
Translated reviews
B
Bernard L.
Rating: 5 out of 5
following a purchase from 01/09/2025
Very good service with Material Bike Delivered quickly and without error
Translated reviews
P
Philippe J.
Rating: 5 out of 5
following a purchase from 04/09/2025
fast, accurate, compliant
Translated reviews
S
Serge M.
Rating: 5 out of 5
following a purchase from 27/08/2025
Material (Campa Athena rear derailleur handle) that I would have had difficulty finding elsewhere. Plus, a shop close to my home.
Translated reviews
P
Pascal P.
Rating: 5 out of 5
following a purchase from 03/09/2025
Very good.
Translated reviews
M
Michael V.
Rating: 5 out of 5
following a purchase from 03/09/2025
I am now a loyal customer for the quality of the products and the speed of orders. It is always possible to have a seller on the phone!
Translated reviews
T
Thierry L.
Rating: 3 out of 5
following a purchase from 03/09/2025
Weight of the Pirelli tire completely incorrect
Translated reviews
Response from Materiel-velo.com
Hello Thierry,

Thank you for taking the time to leave your review on our site. We are sorry to hear that you encountered an error regarding the weight of the Pirelli tire. Your feedback is valuable and we will look into this information to correct any inaccuracies. Please do not hesitate to contact us directly if you need assistance or further clarification.

Best regards,
The Materiel-velo.com team
E
Eddy L.
Rating: 5 out of 5
following a purchase from 03/09/2025
Very responsive customer service, I recommend this site
Translated reviews
D
Dominique S.
Rating: 5 out of 5
following a purchase from 04/09/2025
Very serious
Translated reviews
O
Olivier G.
Rating: 5 out of 5
following a purchase from 31/08/2025
Fast delivery
Translated reviews
L
Laurent C.
Rating: 5 out of 5
following a purchase from 30/08/2025
The material and delivery are perfect I recommend
Translated reviews
Y
Yva C.
Rating: 5 out of 5
following a purchase from 04/09/2025
I really appreciate the customer service and your efficiency Speed of order processing
Translated reviews
B
Bruno R.
Rating: 5 out of 5
following a purchase from 27/08/2025
Very good, nothing to say, well done to your teams.
Translated reviews
M
Matthieu D.
Rating: 5 out of 5
following a purchase from 04/09/2025
Well fast corresponds to expectations
Translated reviews
S
Stéphan R.
Rating: 5 out of 5
following a purchase from 05/09/2025
Excellent validated
Translated reviews
S
Samuel F.
Rating: 5 out of 5
following a purchase from 03/09/2025
Great
Translated reviews
A
Andre C.
Rating: 3 out of 5
following a purchase from 31/07/2025
Somewhat satisfied: bike not adjusted to the requested dimensions and sent to materiel-velo.com, after two rides I feel play in the steering. Best regards
Translated reviews
Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We are sorry to hear that your bike does not seem to have been adjusted according to the provided dimensions, and that you feel possible play in the steering.

We invite you to visit our workshop at Matériel Vélo Dijon, where our technicians can perform a complete check of the bike, correct any adjustments, and ensure that everything is in perfect working order.

Your satisfaction remains our priority, and we will be happy to assist you directly on-site.

Best regards,
Théo
Customer Service – Matériel-Vélo.com
We use cookies for audience measurement and improving user experience.