Customer reviews of MATT Racing moto

a surprising comfort and fit! that's what to remember about the Matt Racing gloves with leather finish, I followed the size guide available on their website, for my other gloves from different brands I was often in XL, which was not really suitable but the size below was even less so. A few minor drawbacks if we want to be picky, the quality of the seams and cuts varies from one glove to another, for example on my left glove at the level of the Velcro I have a strip of fabric that is fraying while on the right glove I do not have this anomaly, we will highlight the handmade craftsmanship. Second point that can be a bit annoying depending on the circumstances of use, they keep warm, this flaw can be circumvented if you take the time to spread your fingers for a few seconds which will give you an instant breath of fresh air. In short: the + -look -price -comfort and fit -storage bag -the customer service available by phone really a big + the - -finish -ventilation

Superb quality and customer service always available and competent. Delivery time a bit long

The custom suit just as I wanted, even the gloves

A little bit big but otherwise perfect, both in terms of quality and communication for follow-up. I will recommend again soon, thank you to the Matt team.

Top

I was very satisfied with the products received, their quality is extraordinary. Unfortunately, the stock display on the site is not very clear, so I could not benefit from my order which I needed for a weekend of shopping due to the shipping delay.

Order received but in an email I was warned of the delay and the delivery of the winter and summer sweatshirt, I only got the winter one. Otherwise happy with my sweater thank you

Always a pleasure to order quality++++

Well received the package, the gloves are very good and the right size, to see in use, good motorcycle season to you ✌️✌️

Only 4 stars because of the carrier.

After 1 month and a half of waiting which was supposed to be the time for them to receive the gloves from their factory and above all to check them. Big disappointment, there is felt cutting disappointed. I contact them and offer me a return for reimbursement instead of compensation. Because yes, I need these gloves and I don't want to wait any longer, so I'm forced to keep them. Go and look at alpinestar, ixon or furygan with a real after-sales service.

Excellent work, quality to match, I highly recommend it.

My entire group of biker friends is equipped with Matt Racing suits. Satisfied, they offered me a gift voucher so that I could have one too, so I left with an excellent a priori. At the end of 2023, I ordered a 100% customizable suit, meaning that you can not only choose the colors of your suit, but also draw precise patterns on it. The presentation photo showed a suit with a beautiful wolf design and lots of detail. First problem: there's no indication of the file formats to be transmitted. Matt Racing's promotional video vaguely states "take your crayons and draw". So I drew my combination with the help of a graphic designer who used Photoshop. After turning in the sketches, MattRacing's graphic designer contacted me, telling me that I needed images in vectorized or high-definition (HD) format. We sent the drawings in 2000x3000 resolution, a much higher resolution than HD (1280 by 720). Another reply from MattRacing: this time, "we only work in vector", so finally there's no question of HD... So I converted my HD images to vector (which, by the way, wasn't technically difficult - I can't understand why MattRacing's graphic designer couldn't do it herself) and sent the requested files. This time, MattRacing finally sent me a visual of my combination and ... the colors are nothing like those of the drawings I had sent... I made the remark and was told that I had to give RAL or PANTONE references, which I was never told at any time and, once again, I didn't understand what was stopping MattRacing from using the PANTONE colors which were closer to the drawing I had sent rather than automatically using "standard" colors which were different from the project I had sent them. So I sent them the PANTONE references and they told me it was going into production. I asked to see the finalized version and was told that it would not differ from the last visual except that the pantones requested would be applied. A few months later, I receive my suit and there's a new problem: the color of a central part of the design of my suit is different from what had been validated on the visual (blue instead of black...). I contacted the after-sales service who, after a discussion just as laborious as that with the graphics department, acknowledged the error and offered to send me a new jacket without having to send back the old one, as it was not possible to correct the area in question. Two months later, I receive the corrected jacket, and there's a new problem with the new jacket: the PANTONE colors I had sent, which had been applied to the first jacket, are no longer the same. I end up with a sort of neon green instead of yellow, and a purpleish gray instead of a dark gray. The icing on the cake: the jacket is much smaller than the first, even though I didn't ask for any change in the measurements, which were fine for the first jacket. This new jacket has been literally botched and no longer matches the pants of the suit and my gloves at all. I contacted the after-sales service again, and the explanation I was given was "I put so much pressure on production to correct the defect that they were cooler about the rest". I was offered to send back my two jackets (the new one and the old one) so that they could both be corrected (strange, as I'd been told that the first jacket couldn't be corrected). After this mishap, I no longer have any confidence. I've only sent back the last jacket that didn't work, because I've run out of patience more than a year after placing my order. I've contacted another professional who's going to re-dye the part of my first jacket that was badly made to make up for the mistake, too bad if I have to pay again. In conclusion, an experience marked by total amateurism, from the design of the jacket to the after-sales service. The suits seem to be produced in a factory in Portugal, with which MattRacing has no control over what goes on there, and in any case has very little communication. There's no way I'm going to try MattRacing again, and my friends who were already convinced of this company were extremely put off by my experience.

It's incredible, good quality. Too bad we can't choose which fastener because I can't attach it to my alpinestar jacket.

Wrong choice of gloves. Too thick and warm. I thought they were thinner gloves. I've been badly advised, they should send a glove so that we can see how it feels, personally I'm not going to use them much. 200€ spent for nothing.

Good quality On-time delivery

Very nice quality and a good feeling of security! A little tight despite the good choice of size I hope they will do this in a few weeks.

Product is what I expected Top welcome but forgot gloves on delivery

Superb combi Beautiful work Remains to roll and make jealous

A few minor printing defects, but otherwise nothing to complain about

Hello Concerning the article excellent material and corresponding well to my size and with what I asked the only flat it is the delivery which was not dispatched with what I asked to re-examine on the delivery.

quality gloves only small defect one of the gloves arrived with a snag nothing too bad but there you go.

Nothing to say about the site except that logging on to your personal account is not intuitive.

Nice and efficient

Good quality, correct delivery, not bad

very nice leather combimaison

Great gloves but shipping time too long

Good quality

Small delay due to success, otherwise beautiful quality and perfect size.✌

the suit is almost what I expected. it falls perfectly on the legs, arms, knee, elbow and shoulder. just one problem: the crotch and buttocks are "too big". the kangaroo leather is top-notch, as are the colors and lettering.

Gloves received superb quality and soap at the top to know where is your order go there eyes close

very nice rug, the details are perfect, the colors are as requested. One small problem is that the corner of the rug marked Matt racing only forms a black triangle with no marking.

I only found one fault with the combi I tested, unfortunately it served me well but I have the impression that on the arms it pierces a little too quickly. However, everything else in terms of resistance or even comfort is incredible.

Everything went very smoothly. Delivery was very fast! I only find that the parcel lacks protection, and it's a shame not to be able to enter the delivery address directly. You have to send an e-mail or add a comment to the order. Otherwise perfect!

Tip top, received on time, perhaps we should add a relay point a little closer to the border (St-Gingolph).

A few small defects in places, but otherwise generally good quality and customer-oriented service. I recommend, be careful with the measurement because I have a measure a little small due to my measurement.

Contact person who listens to you and answers questions quickly. Very good quality gloves, great feeling. I put 4 stars because the order took a long time to arrive due to a lost parcel, but that must be an exception.

Good quality leather, I'm not disappointed on this side. I find that the leather does not go down enough at the level of the lower abdomen, otherwise the rest super, even the back provided with the jacket seems to be of good quality too.

For perfectionists, don't hesitate to buy the top-of-the-range models, I think they're well worth it! All that's left to do is roll and christen

Despite the customs hassles and a long wait I am satisfied with the result and the team's decision making although late for impatient customers but largely understandable.... Thanks for the work See you next time 🙂😉