Customer reviews of MATT Racing moto

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 563 published reviews
5 473 84% 4 59 10% 3 21 4% 2 4 1% 1 6 1%

Summary of reviews

The online store MATT Racing moto is highly praised for its exceptional product quality, particularly in leather goods such as gloves and racing suits, with many noting the superior craftsmanship and durability. Customers highlight the impressive advancements in design, such as the new knuckle protector and Pinky bridge design in the BLACK EDITION gloves, which enhance both safety and comfort. Delivery is frequently described as fast and reliable, with many expressing satisfaction in receiving their orders promptly.

2 star reviews

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L
Lucas A.
Rating: 2 out of 5
following a purchase from 12/07/2023
solid gloves, but disgusting finish, filthy yellow stitching that ruins everything, and received 6 months later in a shabby pack. I'd advise against ordering from them.
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Response from MATT Racing moto
Hi Lucas,

It's true that our gloves are sturdy, because the "disgusting" little yellow thread you see is a Kevlar thread that provides this very strength and protection for your hands in the event of a fall. As for the packaging, we use tear-proof grey plastic sleeves so that we can't identify what's inside, and so that we don't unnecessarily weigh down the package and make you pay more for postage, since we agree that the most important thing in your parcel is the gloves, not the packaging, which you'll be throwing away, right?
S
sandrine L.
Rating: 2 out of 5
following a purchase from 08/11/2022
Disappointed by Matt Racing, not at all by the product which was in conformity with it but by the management of delivery, after very very long weeks of waiting parcel blocked with several times, the parcel finally arrives but in a deplorable state, at the time of a last email exchanged with Matt Racing that this one says to us that to reward the very long waiting for the parcel (order placed and paid the 8/11/2022, model validated the 17/11/2022, order dispatched the 02/03/2023 and finally received a small week after) there will be a surprise!!!! I'm still looking for it!
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Response from MATT Racing moto
Hi Sandrine,

We're sorry that delivery times are so long. Unfortunately we are also subject to the vagaries of global transport and do our best to find solutions to shorten them or when packages are blocked.

As far as the commercial gesture is concerned, if you didn't receive it in your parcel it's an oversight on the part of our logistics team and I apologize for them. Send us an e-mail to rectify this.
A
axel D.
Rating: 2 out of 5
following a purchase from 09/07/2022
Top service, perfect follow-up and contact! Cruel lack of professionalism during the printing on the leather, the finishing is more than sloppy. A real shame when you have to wait several months to receive your outfit. I'm disappointed and don't think I'll ever recommend Matt Racing.
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Response from MATT Racing moto
Hi Axel,

I understand your disappointment, but as explained, the color you requested (fluorescent green gradient on a motif) requires the use of the screen printing technique and not direct printing because it's a fluorescent color. The print rendering therefore has a different appearance that may be considered less qualitative, even though the technique used is different. This does not call into question the professionalism of our teams who, on the contrary, use the appropriate printing techniques to achieve a rendering as close as possible to the simulations that our customers approve. On the other hand, you mention poor finishes, what are they?
W
Walter F.
Rating: 2 out of 5
Unfortunately, the product delivered does not correspond to the order.
Translated reviews
Response from MATT Racing moto
As seen above, this was a shipping error. The order is back in production to ship the correct model.
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