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M
Rating: 2 out of 5
Item conforms to the description, delivery time not respected, high shipping costs.
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Customer reviews of Maxxidiscount.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 202 published reviews
Reviews 1 and 2 stars
Reset filtersM
Rating: 1 out of 5
I would have preferred to receive a response from customer service following a defective purchase.
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F
Rating: 1 out of 5
Misleading title of the articles. Pans and woks with Teflon, but you need to read the description.
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B
Rating: 1 out of 5
Very significant delivery delay with no communication!!! It took several reminder emails and warnings of a complaint to achieve a resolution!!!
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N
Rating: 1 out of 5
I placed an order for 4 pans, but I only received 2 that I ordered. The other 2 were replaced with pans that I did not order, and so far I have not heard anything following my complaint. I hope to hear back very soon; otherwise, I will be very disappointed.
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H
Rating: 1 out of 5
Items arrived, almost 1 month after the order!!!!
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K
Rating: 1 out of 5
Seller not serious who does not assume these errors of stock I agreed to pay 6€ of delivery charges for two articles making 19€ according to them in stock and finally I receive that an article with 9€ the other not being any more in stock I would never have paid 6€ of delivery charges for an article with 9€.
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A
Rating: 1 out of 5
Order partially incorrect. Contact made with after-sales service to find a solution. 0 response within a week.
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P
Rating: 1 out of 5
I received a faulty mug that I couldn't give as a gift (even though the fault was visible on their part before dispatch - indelible marks - backed up by photos). For the damage, they only offered a 60% refund on the product (not including delivery costs). I'm left with an unusable product and lost 40% of the cost of the mug (plus delivery costs). In such cases, you have to offer an exchange at the seller's expense, or a full refund including delivery costs. No reply despite several reminders to the site.
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A
Rating: 1 out of 5
Until now I have not always received my package Very disappointed really
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C
Rating: 1 out of 5
I never received my order or its refund
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C
Rating: 1 out of 5
I ordered for the first time on your site on 1/12. The delivery times were notified as 4 to 6 days. I received the product on 14/12, which is already a delay in delivery. What's more, when I opened the parcel, the product was broken and unusable. I have sent several emails with photos, but to date there has been no reply. I'm therefore taking legal action with my legal assistance to perhaps get a response to my e-mails and get my money back, as the product is unusable. I absolutely do not recommend this website.
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J
Rating: 2 out of 5
Delivery much too long, arrived after complaint!
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C
Rating: 1 out of 5
My diary arrived damaged
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M
Rating: 2 out of 5
I requested a return but never received a return slip despite sending two messages. I tried to call but customer service is unreachable.
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J
Rating: 1 out of 5
1. I wrote a message to cancel my order on the day of ordering. The parcel was still sent. 2. I ordered 3 products and only received 1. No explanation. 3. I had to pay 9.9 delivery fee for the order. It's completely unreasonable because I actually only received part of the order. In normal case, the delivery fee shall be refunded. 4. I raised all those issues and expressed my unsatisfactory. No response from your side. To sum up, a horrible shopping experience.
C
Rating: 2 out of 5
Hello My opinion...the shipment is long and upon receipt there are two unpleasant surprises: one that your service has resolved by reimbursing me for the erasers and the other I am still waiting for concerning the non-receipt of the non-received agenda. So my opinion of this site is very mixed.
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H
Rating: 2 out of 5
Well received but average quality. The handle broke after 2 weeks of use.
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S
Rating: 2 out of 5
One of the two products I received does not match my order. Customer service is difficult to contact to deal with this error.
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R
Rating: 2 out of 5
Half of the items I ordered were the wrong items. Different size than requested
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V
Rating: 1 out of 5
Today I asked for my order to be cancelled and refunded. Still not delivered 1 month later
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S
Rating: 1 out of 5
I have not received a delivery to date and have not received an answer despite repeated requests
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C
Rating: 1 out of 5
Neither the parcel service provider nor a German tracking number was provided. There was also no response to numerous inquiries. The telephone hotline only has an endless tape message. They only responded by opening a paypal case. I would not buy there again.
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Response from Maxxidiscount.com
Dear Sir or Madam,
We would like to inform you that your parcel has been handed over to the French carrier La Poste, together with a tracking number available on their website. After La Poste took over the parcel, your phone number and e-mail address were forwarded to DPD, who is responsible for the delivery of your parcel. Normally DPD should contact you by email and phone to arrange delivery. However, if you have not been contacted by DPD, please note that we are not responsible for this. However, we are available to resolve any delivery issues you may encounter.
DPD's tracking number was provided to you later by the carrier. Please understand that we cannot monitor each customer's parcel individually as this is the responsibility of the carrier.
We apologize for any inconvenience caused.
With kind regards,
Maxxidiscount
We would like to inform you that your parcel has been handed over to the French carrier La Poste, together with a tracking number available on their website. After La Poste took over the parcel, your phone number and e-mail address were forwarded to DPD, who is responsible for the delivery of your parcel. Normally DPD should contact you by email and phone to arrange delivery. However, if you have not been contacted by DPD, please note that we are not responsible for this. However, we are available to resolve any delivery issues you may encounter.
DPD's tracking number was provided to you later by the carrier. Please understand that we cannot monitor each customer's parcel individually as this is the responsibility of the carrier.
We apologize for any inconvenience caused.
With kind regards,
Maxxidiscount
P
Rating: 1 out of 5
Zero after-sales service. I'm still waiting for a response from customer service for over 15 days.
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T
Rating: 1 out of 5
I bought an unbreakable feeding-bottle not even 6 months ago it has just broken today I sent an email with the invoice because it was still under warranty no response I called by phone impossible to reach the team I sent several emails it's been almost a month now no return no response from them frankly it really pisses a very disappointing site I do not advise to make your purchases on this site
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A
Rating: 1 out of 5
Perfume purchased and received empty! I contacted the company but no reply in 1 week.
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D
Rating: 1 out of 5
there is 1 broken glass on 6.maxxidiscount has not yet reacted on how to proceed for a refund or new shipment. cordially
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C
Rating: 1 out of 5
the product I received does not correspond at all to my order! extremely disappointed. I will not order from this site again.
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F
Rating: 2 out of 5
Medium quality
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J
Rating: 1 out of 5
I have not received my parcel! Where is it? Is this a scam?
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D
Rating: 1 out of 5
Hello, I will not recommend this site again. I thought I had bought 8 notebooks (2 sets of 4) and in the end I only got 2 notebooks. The presentation on the site was misleading because 4 notebooks were displayed whereas there was only one notebook. It wasn't specified in the ad either. No big deal. I was fooled once but not twice. All the best.
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Response from Maxxidiscount.com
Hello,
I'm sorry to hear that your shopping experience on our site was unsatisfactory. We understand the importance of clarity and accuracy in product presentation, and sincerely apologize for any misunderstanding that may have occurred.
We appreciate your feedback and take your comments very seriously. We are constantly striving to improve our services and ensure customer satisfaction.
In order to resolve this situation, Customer Service will contact you to take the necessary steps to rectify this error.
We apologize once again for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Yours faithfully
Maxxidiscount
I'm sorry to hear that your shopping experience on our site was unsatisfactory. We understand the importance of clarity and accuracy in product presentation, and sincerely apologize for any misunderstanding that may have occurred.
We appreciate your feedback and take your comments very seriously. We are constantly striving to improve our services and ensure customer satisfaction.
In order to resolve this situation, Customer Service will contact you to take the necessary steps to rectify this error.
We apologize once again for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Yours faithfully
Maxxidiscount
A
Rating: 1 out of 5
My package that I received was hidden, I sent you the message and the photo but you didn't react. This really disgusted me. I have even decided never to order from you again. I bought the couscousier at a very high price.
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C
Rating: 2 out of 5
Plastic box damaged because of very basic protection of the package.
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J
Rating: 1 out of 5
I ordered latex pacifiers and got sillicone .
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N
Rating: 1 out of 5
I ordered a diary, I paid for it, then I waited and finally they told me they were sold out, so I cancelled the order. I don't think it's very serious to sell items they don't even have in stock. I'm really disappointed.
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E
Rating: 1 out of 5
Extremely disappointed !!!!!! I bought a binder for my daughter who takes care of her things... After only two days, the lining cracked !!!!!!!
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D
Rating: 2 out of 5
2 products ordered only 1 in the package and after making a complaint I was told "out of stock we preferred to send you only one" but I was not warned and they waited for my complaint to reimburse me and no gesture on the shipping costs which are very expensive...
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K
Rating: 1 out of 5
Very bad experience for me... Being hospitalized, I placed the order online from where I was, so that everything would be ready for my son's return to school. Not being able to move or walk, I thought that everything would arrive on my return, given the information on the site... No order sent, despite a shipment tracking, without more information, then a cancellation of the order, 8 days after the order was placed... The only explanation: "Sorry, but we're out of the entire order...". So it takes 8 days to announce that the goods are not available... I wonder why there was a follow-up order, that's my question...? In any case I will certainly not recommend this merchant site to my relatives in view of my failed experience!!!!
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Response from Maxxidiscount.com
Dear customer,
First of all, we would like to express our sincerest apologies for the unpleasant experience you had recently. We understand how important it is to you that your son's back-to-school order goes smoothly, and we are deeply sorry that this was not the case.
We have carefully considered your situation, and understand your frustration. The circumstances surrounding your order fall far short of the level of service we aim to provide. We understand your question about the shipment tracking established despite the cancellation of the order, and this deserves an explanation.
Shipment tracking is automatically generated as soon as an order is created, and can indicate a processing stage even if the items are no longer available. This is due to the automated logistics process. However, we recognize that this can be confusing, and we are committed to improving our communication at this stage.
Cancellation of your order eight days after it has been placed is unacceptable, and we apologize for the delay. This in no way reflects our commitment to our customers. We understand that this has been a disappointing and frustrating experience, and we pledge to do better in the future.
We take your feedback very seriously, and will use this experience to improve our internal processes and ensure that such situations do not occur again in the future. Your confidence in our company is important to us, and we look forward to the opportunity to earn your trust again in the future.
As a sign of our deep regret, we would like to discuss with you how we can make amends for this situation. Please contact us at [email protected] or by telephone on 01 39889785 so that we can find a solution that suits you.
We hope you will accept our apology and that we can work together to resolve this situation satisfactorily.
Best regards,
Maxxidiscount
First of all, we would like to express our sincerest apologies for the unpleasant experience you had recently. We understand how important it is to you that your son's back-to-school order goes smoothly, and we are deeply sorry that this was not the case.
We have carefully considered your situation, and understand your frustration. The circumstances surrounding your order fall far short of the level of service we aim to provide. We understand your question about the shipment tracking established despite the cancellation of the order, and this deserves an explanation.
Shipment tracking is automatically generated as soon as an order is created, and can indicate a processing stage even if the items are no longer available. This is due to the automated logistics process. However, we recognize that this can be confusing, and we are committed to improving our communication at this stage.
Cancellation of your order eight days after it has been placed is unacceptable, and we apologize for the delay. This in no way reflects our commitment to our customers. We understand that this has been a disappointing and frustrating experience, and we pledge to do better in the future.
We take your feedback very seriously, and will use this experience to improve our internal processes and ensure that such situations do not occur again in the future. Your confidence in our company is important to us, and we look forward to the opportunity to earn your trust again in the future.
As a sign of our deep regret, we would like to discuss with you how we can make amends for this situation. Please contact us at [email protected] or by telephone on 01 39889785 so that we can find a solution that suits you.
We hope you will accept our apology and that we can work together to resolve this situation satisfactorily.
Best regards,
Maxxidiscount
C
Rating: 1 out of 5
Two out of three items wrong, return in progress with uncertainty about next step. Bad buying experience...
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J
Rating: 2 out of 5
the product sent to me was slightly damaged
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Account suspended
Cette attestation de confiance n'est plus disponible.