The online store Méanail Paris is praised for its exceptional product quality, with numerous reviews highlighting the effectiveness and durability of items such as the nail drill and various varnishes. Customers express satisfaction with their purchases, often noting the attractive colors and ease of use of the products. Delivery is frequently recognized as efficient, with many orders arriving quickly and in good condition, even during peak times like the Christmas season.
impossible to apply the varnish correctly because it makes traces I am really not happy
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Response from Méanail Paris
Dear Stéphanie,We would be interested to know more about how you apply the semi-permanent because all the steps are very important.our priority is the satisfaction of our customers, that's why we are waiting for your feedback with impatience.very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Semi-permanent nail polish does not last more than 4 days, very disappointed
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Response from Méanail Paris
Dear Valerie,We would be interested to know more about how you apply the semi-permanent because all the steps are important.our priority is the satisfaction of our customers, so we look forward to your feedback.very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
the site is very fluid but the characteristics of the products are not or hardly developed
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Response from Méanail Paris
Dear Ludivine,Thank you for sharing your comments with us, which will be shared with our teams.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
varnish that does not last more than 3 days despite following the advice to the letter for a successful manicure ... extremely disappointed with the product
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Response from Méanail Paris
Dear Cassilde, Thank you for your message. I am sorry to hear that you are disappointed by our products. Did you take care to edge your nail and not to touch the cuticles? Indeed, if the nail polish is put on the cuticles, there is a risk that the nail polish will come off quickly. If you have greasy nails (which often explains why the nail polish does not last as long), put the emphasis on the preparation of your manicure (very important!): If you have greasy nails (which is often the reason why the nail polish doesn't last as long), focus on the preparation of your manicure (very important!): polish your nails well and apply a coat of primer. We're here to listen to you! Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
My order was cancelled without any justification
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Response from Méanail Paris
Dear Laura,We apologize for the problem with the preparation of your order, which had to be cancelled because the Summer Vibe box was out of stock. We have therefore proceeded to refund your order. Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Good site
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Response from Méanail Paris
Dear Marina,We thank you for your purchase and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Hello, the kit is very good. However, the lamp I received does not work on the 120 seconds mode (it simply does not light up)...
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Response from Méanail Paris
Dear Salomé,Can you send us an email mentioning the problem with the lamp via the after sales service? As soon as we receive your message, we will do our best to offer you a better experience! Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
The order arrived within the time limit and the alarm did not work well Liverni do not hold
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Response from Méanail Paris
Dear Romane,Can you send us an email mentioning the problem with the lamp via the after sales service? As soon as we receive your message, we will do our best to offer you a better experience! Concerning the hold of the varnish, we would be interested to know more about the way you apply the semi-permanent because all the steps are essential.our priority is the satisfaction of our customers, that's why we are waiting for your feedback with impatience.very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The led lamp does not dry very well
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Response from Méanail Paris
Dear Claire,As for the drying of semi-permanent nail polish, did you degrease the last layer (the layer of Top Coat) with a Cleaner? The Cleaner allows you to remove the small oily layer that gives the impression that the varnish is not dry. Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Very nice site, simple with very interesting products but huge differences between the color on the screen and the real rendering for the varnishes.
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Response from Méanail Paris
Dear Veronique,We thank you for your purchase and are happy that you are satisfied with our website.we regularly update our visuals so that they are as representative as possible of the real color of our semi-permanent varnishes. But the color rendered on your screen also depends a lot on the resolution of this screen.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Satisfied with the delivery
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Response from Méanail Paris
Dear Brigitte,We do everything we can day after day to ensure that our clients have a great experience. Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Good site but very disappointed with my purchase
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Response from Méanail Paris
Dear Soukeina,Concerning our products, we are listening to you to understand what was not satisfactory in your experience with Méanail and bring you all our expertise.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Good site. The after sales service is very fast. However, the machines used do not work with timer. At least for the two UNIC machines that I received. Otherwise I only took a varnish so no opinion on them for the moment
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Response from Méanail Paris
Dear Marion,Can you send us an email mentioning the problem via our after sales service? As soon as we receive your message, we will do our best to offer you a better experience! Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Thank you for specifying that it is a semi-permanent varnish
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Response from Méanail Paris
Dear Marianne,We are sorry to hear that you are not satisfied with your purchase. However, you should know that our brand Méanail Paris is specialized in Vegan and Cruelty Free semi-permanent nail polishes, certified by PETA.
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Acheteur vérifié
Rating: 1 out of 5
Blasé ! !!!! there are only 3 leds out of 4 in the machine ? the timer broke during the first use. ..I'm the kind of person who tears the box and the papers directly. ..I don't even want to fight for a refund, but it wouldn't be too much to send me another one...otherwise goodbye ??????
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Response from Méanail Paris
Dear Laura,Can you send us an email mentioning the problem of the lamp with a video via our after sales service? As soon as we receive your message, we will do our best to offer you a better experience! In the expectation of a new contact with you, I wish you a very nice day.Ines - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Hello, I'm happy that there is the possibility to express myself because I sent 2 mails on the website and 1 on Facebook... Never any answer! I have one of the varnish that had the cap broken, the varnish spilled in the package, and everything was "
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Acheteur vérifié
Rating: 3 out of 5
The price of the products is interesting and the shipping is fast and careful. On the other hand, the quality of the varnish is average and it is difficult to remove despite the use of the solvent sold by meanail.
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Response from Méanail Paris
Dear Amélie,Concerning the Remover, can you give us more details about the steps carried out for the application of the varnish? Indeed, to guarantee an optimal application of the semi-permanent varnish and smoothly, it is essential to respect the recommended techniques.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
bopuchon malm closed
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Acheteur vérifié
Rating: 3 out of 5
Easy to use site, good customer service, shame the products are not up to par.
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Response from Méanail Paris
Hello,Concerning our products, we are listening to you to understand what was not satisfactory in your experience with Méanail and bring you all our expertise.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I am still waiting for my order, I just find the delay long enough?
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Response from Méanail Paris
Dear Julie,Concerning our current delivery times, the order is prepared and shipped within 48 hours. If you have any problem with your order, our after-sales service is available from Monday to Friday from 9:00 am to 6:00 pm by email. We look forward to hearing from you. Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
The contact by email is reactive, but I still do not have the totality of my orderVery disappointed, I was obliged to relaunch the site because I had received only the UV device, but in spite of that I received elements of my order but still not the totality.I chose your site thinking that it was reliable, I was mistaken, I would have had to order on a site or the products were less expensive, I would have surely received my order entirely because in view of the price it is really exaggerated
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Response from Méanail Paris
Dear Valerie, We can contact you by phone to discuss it with you. Are you available during the day? Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
Delivered fairly quickly. However I am disappointed because the varnishes do not last more than 4 days against 15 minimum for others.
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Response from Méanail Paris
Dear Emma,We are surprised by your comment because we have many positive feedbacks about our varnishes and their outfits from our customers.we would be interested to know more about the way you apply the semi-permanent because all the steps are essential.our priority is the satisfaction of our customers, so we look forward to your feedback.very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
Bad quality of the varnish it does not last more than 4 days. However I followed everything to the letter. And the lamp does not want to stop after 120 seconds
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Response from Méanail Paris
Dear Noémie,For a semi-permanent nail polish to last long, you have to apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions. Not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts with extreme ease. In addition, tucking in the longle is very important because it allows the whole thing to be welded together without your nail polish drying out after a few days.about the lamp, we can contact you by phone to discuss it with you. Are you available during the day? Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
The products are so bad
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Response from Méanail Paris
Dear Alexandra,Concerning our products, we are listening to you to understand what was not satisfactory in your experience with Méanail and bring you all our expertise.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
The Primer sent after the breakups is an extremely strong smelling product and I had to wash my hands to remove it because it burned so much
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Response from Méanail Paris
Dear Marie-Emilie,We are sorry to hear that our semi-permanent nail polishes are registered on the European cosmetics portal and comply with the strictest European standards. Nevertheless, you are probably allergic to one of the components as it can be the case with other products in contact with your skin.do not hesitate to come back to us if you have any other questions about our nail polishes.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
The delivery time is correct but the uv device is disappointing and the timer doesn't work anymore after just one use...
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Response from Méanail Paris
Dear Aurélie,All our lamps are checked twice before shipment by our logistic department and guaranteed for 2 years.we can contact you by phone to discuss it with you. Are you available during the day? Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Used to the peeloff I wanted to test the classic semi-permanent to last longer but very disappointed with the cleaner that matter.
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Response from Méanail Paris
Dear Agnes,Concerning the Cleaner, we are listening to you to understand what was not satisfactory in your experience with Méanail and bring you all our expertise.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Non-existent after-sales service, impossible to be refunded.
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Response from Méanail Paris
Dear Charlene, After checking on our side, we have not received any message from you. Can you please tell us how you contacted us? As for our after-sales service, it is available from Monday to Friday from 9:00 am to 6:00 pm by phone and every day by email. We look forward to hearing from you. Have a nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
A little disappointed. Not because of the extended delay during the COVID19 but because the preparation of my order was done in 2 times. I ordered the beginner UV kit and varnishes, only the varnishes arrived because during the preparation of the order they had to be replaced.
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Acheteur vérifié
Rating: 3 out of 5
The colors are pretty, the UV lamp is very good but the quality of the nail polish is average, they come off, so in the end the nail polish lasts a week. Moreover, you have to apply 3 coats of nail polish so that it is opaque on the nail... so I am still a little disappointed...
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Response from Méanail Paris
Dear Pauline,Thank you for your comment.we would be interested to know more about the way you apply the semi-permanent because all the steps are essential to have a professional result.moreover, before using our varnishes, you have to shake the bottle well to mix the pigments and to find a nice opacity. The number of coats depends on the result that each of us wants to have. Some people prefer three coats for a more intense and defined color and others prefer only one coat. Our priority is the satisfaction of our customers, that's why we are looking forward to your feedback.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The site is going, sometimes there are concerns about ordering that is to say that they are done to the end but it does not register as such.the deliveries are in the dates, to be able to follow the package is an advantage I find.and for the products sometimes the color received is very different from the color on the photo of the site what I find a bit unfortunate but otherwise overall it is a good site with good product.
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Response from Méanail Paris
Dear Eva,Thank you for sharing your comments with us, we regularly update our visuals so that they are as representative as possible of the real color of our semi-permanent varnishes. But the color rendered on your screen also depends a lot on the resolution of this screen.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I am disappointed with the 2in1 top coat. Once degreased it does not shine. Then the black varnish Semi permanent does not dry under led, I am forced to put the top coat to hold the varnish. And finally the cuticle cutter broke after 3 uses (I threw it away).
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Response from Méanail Paris
Dear Simone,We are sorry to hear about your disappointment with our products. Are you available during the day? Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The choice of colors is great, there is for all tastes, the shade corresponds to the images of the site. Delivery a little long but understandable with the current situation.
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Response from Méanail Paris
Dear Flora,Thank you for taking the time to share your beauty experience with us. We are delighted that our nail polish meets your expectations! Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
Following my order on the internet I was very disappointed because the trio chameleon was missing. I left messages but I had no answer ... what a pity because I like the product but the communication is very complicated ... so no I do not recommend
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Response from Méanail Paris
Dear Sarah,We apologize for the problem with the preparation of your order and after checking on our side, we have not received any message from you. Please tell us how you contacted us and our service department is available from Monday to Friday from 9:00 am to 6:00 pm by phone and every day by e-mail. We look forward to hearing from you again and wish you a very nice day.Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Hello, first of all I thank you for your reactivity indeed after our exchange to know more about the routing of the parcel it arrived a few days later.par contre I am not very satisfied with the products indeed I had ordered 3 chameleons.le candy is perfect very beautiful color, Gossip Girl has well a blue color but does not function particularly and Sugar Factory does not correspond absolutely it is a transparent pink color petulant and the thermal effect is not done.The Peel Off Plum is a very nice color, the Shiny Star is also a very nice color, the Cat Eye Road Trip does not work, it was not described in the product that it needed a magnet, so it does not really work.For the break it is very good but the hold is not the same, they hold a day maximum, although I respect the letter of the break of polish.Voila I hope to have answered your question.
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Response from Méanail Paris
Dear Héloïse,We are sorry to hear about your disappointment with our products and we can contact you by phone to discuss it with you. Are you available during the day? Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
not bad, not enough family for my taste everything is in linear. Complicated to find quickly what you are looking for
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Response from Méanail Paris
Dear Myriam,Thank you for sharing your comments with us, which will be shared with our teams.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The site is very goodThe products are easy to find Very pleasant
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Response from Méanail Paris
Dear Sandrine,We are delighted to see that our site fully satisfies you and we are happy to count you among our community.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Navigation, ordering and correct shipping
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Response from Méanail Paris
Dear Aude,We thank you for your purchase and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Arrive very quickly but lacking articles may be related to the Corona virus
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Response from Méanail Paris
Dear Coralie,We apologize for the delivery problem,would you still like to receive the nail polishes by the piece or would you prefer to get a refund? Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The customer service is very reactive by email (thanks to Julie) but inactive on social networks.
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Response from Méanail Paris
Dear Estelle,After checking on our side, we have not received any message from you. Please tell us how you got in touch with us, we are very active on social networks and we take the time to answer each of our customers. But if you haven't heard from us, don't hesitate to contact us again. Very nice day,Ines - Méanail Paris
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