The online store Méanail Paris is praised for its exceptional product quality, with numerous reviews highlighting the effectiveness and durability of items such as the nail drill and various varnishes. Customers express satisfaction with their purchases, often noting the attractive colors and ease of use of the products. Delivery is frequently recognized as efficient, with many orders arriving quickly and in good condition, even during peak times like the Christmas season.
The varnish does not last long and the uv lamp burns the fingers. In addition, it does not dry well even if you respect the application time
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Response from Méanail Paris
Dear Angelique,We are surprised by your comment because we have many positive feedbacks about our nail polishes and their wear from our customers.We would be interested to know more about the way you apply the semi-permanent nail polish because all the steps are very important.Also, if you applied your nail polish over your cuticles, your nails may be more sensitive to heat.As for the drying of the semi-permanent nail polish, did you degrease the last layer (normally the Top Coat layer) with a cleaner? The cleaner allows you to remove the little oily layer that gives the impression that the nail polish is not dry.our priority is the satisfaction of our customers, that's why we are waiting for your feedback with impatience.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Well thought out site
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Response from Méanail Paris
Dear Laurène,We thank you for your purchases and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The delivery of the order was respected. However, we would like to share with you a concern about the products (varnish), we ordered 2 times various varnishes and for the most part, during the installation and UV drying, after 2 to 3 days, the varnish comes off? Can you tell us if this case has already happened to other buyers and advise us on the handling and or combination of products (primer, varnish, ...) Thank you for your response
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Response from Méanail Paris
Dear Annick,Thank you for your message. To ensure an optimal experience with our semi-permanent nail polish, don't forget to apply our Primer which will increase the adhesion of the nail polish. Next, apply a thin layer of Base Coat, taking care not to overflow onto the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. To finish, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry.for a semi-permanent varnish to last long, you must apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions. Not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts with extreme ease. Don't hesitate to come back to us for more advice! Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
1 jar of varnish broken in the box in a set of 5
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Response from Méanail Paris
Dear Elisabeth,We apologize for the problem with the nail polish.Could you please send us a picture of the broken nail polish to our customer service: https://www.meanail.com/fr/nous-contacterNotre. Our priority is the satisfaction of our customers, that's why we are waiting for your feedback so that we can find a suitable solution together.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Hello, I've been using your kit for a while now but the nail polish comes off very quickly on the edges, I don't understand because I degrease and polish the nails well, apply thin coats but nothing to do, thank you for your answer.
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Response from Méanail Paris
Dear Sydney,Thank you for your message. For a semi-permanent nail polish to last long, you need to apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions, not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts off with extreme ease.moreover, tucking in the longle is very important because this passage allows you to weld everything together without your nail polish drying out after a few days.don't hesitate to come back to us for more advice.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Easy and complete navigation
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Response from Méanail Paris
Dear Lolita,We thank you for your purchases and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Catastrophic! The lamp does not heat at all, the nail polish is of bad quality. The nail polish does not dry. According to the website and the customer service, the nail polish should dry after 120 sec, I need much more for it to be almost dry. The customer service was very nice, but implied that everything that happened to me was my fault, that I did not know how to use them. Impossible to get a refund. I am really disappointed with this product. Way too expensive for what it is.
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Response from Méanail Paris
Dear Manon,We are sorry to hear that you were disappointed with our varnishes.All of our lamps are double-checked before shipping by our logistics department and are guaranteed for 2 years.We can contact you by phone to discuss this with you. Are you available tomorrow? Would you like us to send you a new lamp to see if this phenomenon occurs again? Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The website is well done, the necessary tabs are present. It is clearCustomer service is satisfactory, the response is fast and efficientI am quite satisfied with the delivery By cons varnishes do not really hold. Count a maximum of 1 week and a half. But they can start to peel from the first day
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Response from Méanail Paris
Dear Deborah,Thank you for sharing your experience with us.We are delighted to see that you are fully satisfied with our site and we are happy to count you among our community.Furthermore, we would be interested to know more about how you apply the semi-permanent because all the steps are essential.Our priority is the satisfaction of our customers, so we look forward to your feedback.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Order came in time
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Response from Méanail Paris
Dear Emilie,Thank you for sharing your experience with us.I will pass on your message to all our teams who strive every day to offer a great experience to our customers.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I ordered peel-off nail polish with a lamp. The varnish is of good quality, first test the varnish lasted 5 days, second test 7 days. It remains very shiny. On the other hand I put only 3 stars because the delivery is super long, the information is not updated by Mondial Relay in the end I could have recovered my package on Friday but due to a lack of updating I received the text message on Monday ...
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Response from Méanail Paris
Dear Orianne,Thank you for sharing your experience with us.We apologize for the delivery problem.We will forward your remarks to improve our services and hope to keep your trust.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Incredibly fast delivery! Colors of the varnish match but the varnish lasts very little time
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Response from Méanail Paris
Dear Rosalie,Thank you for your message.Concerning the holding of the varnish, can you give us more details about the steps performed for the application of the varnish? Indeed, to ensure an optimal holding of the semi-permanent varnish, it is essential to respect the recommended application techniques.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
very disappointed with this site, the products arrived scratched when I was supposed to offer this to a person, sorry but I do not recommend this site
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Response from Méanail Paris
Dear Delphine,We are sorry to hear that you have received your scratched products. We will pass on your comments and hope to keep your confidence. We can contact you by phone to discuss this with you. Are you available during the day? Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Divided opinion: complete kit, even if additional wipes to remove the varnish would have really been a plus. The downside is really on the staying power of the polishes. I am used to do it in institute, it lasts in general 2 weeks/2 weeks and a half (the problem is only the regrowth). There I made 2 tests and the next day I see already accroses ?? I make however well all the stages in the order, without forgetting one. What a pity?
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Response from Méanail Paris
Dear Anne-Sophie, Thank you for your message. I am sorry to hear that you are disappointed by our products. Did you take care to edge your nail and not to touch the cuticles? Indeed, if the nail polish is put on the cuticles, there is a risk that it will come off quickly. If you have greasy nails (which often explains why the nail polish doesn't last as long), put the emphasis on the preparation of your manicure (very important!): Polish your nail well and apply a coat of Primer.What do you mean by wipe? Don't hesitate if you need more advice! We are listening to you ! Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I received a TOP COAT without a brush! I sent an email to have one sent to me. I am without return!
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Response from Méanail Paris
Dear Charlotte,We are sorry to hear that you received a Top Coat without a brush. We replied to your email this morning and due to the exceptional situation, we have proceeded to a refund as this product is currently out of stock. Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I still have so many problems to remove the varnish and I'm still waiting for your answer, not very serious all that!
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Response from Méanail Paris
Dear Mirene,After checking on our side, we have not received any message from you. Could you please tell us how you contacted us? Regarding the application of the varnish, could you give us more details about the steps performed? Indeed, to ensure an optimal application of semi-permanent varnish and smoothly, it is essential to respect the recommended techniques. We remain at your disposal for further information and wish you a good day.Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I could not choose the delivery in relay point because it did not work although it was a free delivery, and opt for the delivery at home which was paying.
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Response from Méanail Paris
Dear Claudine,We are sorry that you could not select a relay point. However, we have not encountered any problems with Mondial Relay in recent weeks regarding the display of relay points. But if it happens again, you can contact our customer service: https://www.meanail.com/fr/nous-contacterTrès Beautiful day,Inès - Méanail Paris
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Rating: 1 out of 5
Very bad I all soft nails of poor quality
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Response from Méanail Paris
Dear Chloe,We are sorry to hear that you were disappointed with our nail polish, we have a lot of positive feedback on our nail polish and there is no causal relationship between the quality of our nail polish and the fact that your nails became soft. We have a lot of positive feedback on our nail polish and there is no causal relationship between the quality of our nail polish and the fact that your nails became soft. Our R& team
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Acheteur vérifié
Rating: 2 out of 5
The nude colors do not match the photo. I am very disappointed and it's all mini 5ml and I really don't like it.
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Response from Méanail Paris
Dear Ezgi,We are sorry to hear that the color of our nail polish disappointed you. The photos 2 of our product pages were made in real condition by a hand model in order to represent the best rendering of each varnish.Our boxes are composed exclusively of varnish 5ml, we sell however varnishes 15ml to the unit.Our priority is the satisfaction of our customers, that's why we are waiting for your feedback with impatience.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Well
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Response from Méanail Paris
Dear Jessica,Thank you very much for your little word.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The colors do not hold, and are not covering enough
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Response from Méanail Paris
Dear Lea,We are surprised by your comment because we have many positive feedbacks about our nail polishes and their outfits from our customers. We would be interested to know more about how you apply the semi-permanent because all the steps are important. Our priority is the satisfaction of our customers, so we look forward to your feedback. Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The kit is great! good value for money but the varnish does not hold well.
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Response from Méanail Paris
Hi Marjorie, Thank you for your comment, did you use our Cleaners to degrease your nails? Then did you apply a Primer before the 2 coats of Colors nail polish to make the nail polish last? These 2 steps are essential to ensure a good adhesion of the semi-permanent nail polish. Finish your manicure by applying a thin layer of Top Coat.don't hesitate to come back to us for more advice.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
The products are of good quality and the site is ergonomic however this note is justified by the time of order and delivery which is not of 3 days as indicated. I ordered twice and for these 2 orders there was 8 days of delivery time, which has nothing to do with the 3 days indicated. Except for the delivery time I am satisfied with the products.
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Response from Méanail Paris
Dear Maureen,Thank you for taking the time to share your experience with us. The normal delivery time is 2 to 6 business days, however you placed your order during the holiday season and during the strike period which slowed down the delivery process and thus lengthened its time.However, we will still check the delivery tunnel with Mondial Relay, our partner for France, to understand the delay.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
After two attempts, and despite having followed all the steps, my varnish came off after 2 days. Even with thin coats and not opaque, and without going over the skin, the varnish comes off. I'm really disappointed and don't know what to do not to have wasted 70 days...
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Response from Méanail Paris
Dear Margaux,Thank you for your message. I'm sorry to hear that you are disappointed with our products. Did you take care to edge your nail and not to touch the cuticles? Indeed, if the nail polish is put on the cuticles there is a risk that the nail polish will come off quickly. If you have oily nails (which often explains why the nail polish does not last as long), focus on the preparation of your manicure. Don't hesitate to come back to us if you need any other advice.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
The machine of the ruby kit works well, however, the varnishes are of bad quality and not very pretty... There are very few cleaner and remover wipes so you have to buy more product after 2 applications. I would advise to buy the machine individually but good value for money anyway!
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Response from Méanail Paris
Dear Florence,First of all, we would like to thank you for your comment, the feedback from our customers is extremely important to us and allows us to continuously improve our products.We are sorry to hear that you were disappointed with our polishes, can you please give us more details about your comment? Is it a problem with the hold, the choice of colors in the Ruby kit or another problem? Our customer service is at your disposal to give you advice for a successful application of semi-permanent! Regarding the cleaner and remover wipes, this was a test product on our site because it is more practical than cotton pads that need to be soaked in product. Following the experiences of our customers, we have decided to return to the classic 115 ML bottles of cleaner and remover. I invite you to contact our customer service at [email protected] so that we can send you a bottle of cleaner and remover free of charge. We look forward to hearing from you and wish you a wonderful day! Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The kit is good. The lamp too, but the varnishes do not cover and last only 3 days
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Response from Méanail Paris
Dear Aurore,Thank you for your comment.we would be interested to know more about how you apply the semi-permanent because all the steps are essential.very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Long delay to receive the varnish
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Response from Méanail Paris
Dear Aline,We apologize for the delivery problem.we will check the delivery tunnel with Mondial Relay, our partner for France, to understand the delay.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Well
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Response from Méanail Paris
Dear Anaïs, Thank you very much for your little word.Very nice day,Inès
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Acheteur vérifié
Rating: 3 out of 5
The varnish is gone after 2 days already. Maybe you don't have to do the dishes, cleaning etc..
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Response from Méanail Paris
Dear Fabienne,Concerning the holding of the varnish, can you give us more details about the steps carried out for the application of the varnish? Indeed, to guarantee an optimal holding of the semi-permanent varnish, it is essential to respect the recommended application techniques.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I received everything, it was perfect but the machine only worked once. Fortunately I contacted customer service and the next day they sent me a new machine. I am waiting for the delivery
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Response from Méanail Paris
Dear Deborah,We apologize for the delivery problem.Our priority is the satisfaction of our customers.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
I received my order much later than expected. I was hoping to receive it for Christmas and it was not the case. Disappointed at this level!
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Response from Méanail Paris
Dear Alicia,We apologize for the delivery problem and hope to keep your confidence.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Hello, I ordered on November 27th and was delivered on December 12th for 2 weeks. I knew where my package was. !!!!!!!
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Response from Méanail Paris
Dear Daniela,We apologize for the delivery problem and we will take your comments into account to improve our services and hope to keep your trust. Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Overall quite good but impossible to remove the varnish without scratching it. I put a non-gel base before to facilitate the application.
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Acheteur vérifié
Rating: 1 out of 5
Very high price for a mediocre quality, one realizes it as of the unpacking... the varnishes are of bad quality, hold badly (which is contradictory with the principle of the half permanent), are extremely allergenic! The whole thus sleeps in a cupboard since a long time already since completely unusable.
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Response from Méanail Paris
Dear Alexis,We are sorry to hear that our products have disappointed you.Concerning the hold of the varnish, can you give us more details about the steps performed for the application of the varnish? Indeed, to guarantee an optimal hold of the semi-permanent nail polish, it is essential to respect the recommended application techniques.Concerning the allergenic character of our products, we are quite surprised by your comment given that all our formulas are studied by our laboratories and validated on the European cosmetics portal. We are proud to present "8 free" products. Our products are also manufactured without the addition of BENZOPHENONES or BISPHENOL A which are the most common endocrine disruptors. However, it is unfortunately impossible to offer 100% allergy-free products because they are specific to each individual. Our priority is the satisfaction of our customers, that's why we are waiting for your feedback so that we can find together a suitable solution! Beautiful day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Fast delivery! Very happy with the lamp and accessories delivered with, however a little disappointed with the varnishes, the color is not obvious to apply, the top coat is too liquid for my taste and the holding in time is not the strong point of these varnishes.
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Response from Méanail Paris
Dear Alice,We have a lot of positive feedback on our nail polishes, but to ensure you have the best experience with Méanail Semi-Permanent Nail Polish, don't forget to apply our Primer to increase the adhesion of the polish. Then, apply a thin layer of Base Coat, taking care not to overflow on the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. Finally, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry.and we advise you to keep the Top Coat in a cool place (less than 18°C).don't hesitate to come back to us for more advice.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
For the order for shipping and collection everything is fine
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Response from Méanail Paris
Dear Hélène,Thank you for your comment and your confidence.I hope you enjoy your purchase.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The delivery was in accordance with the order to one item but I received it very quickly in compensation.
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Response from Méanail Paris
Dear Michèle,Thank you for sharing your experience with us.I will pass on your message to all of our teams who strive every day to offer our customers a great experience.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 2 out of 5
Its really not top the gel does not hold its part
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Response from Méanail Paris
Dear Emma,To ensure an optimal experience with the semi-permanent nail polish Méanail, don't forget to apply our Primer which will help you to increase the adhesion of the nail polish. Then, apply a thin layer of Base Coat, taking care not to overflow on the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. Finally, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry.we can contact you by phone to discuss this with you.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Disappointed, the varnish never held. I have contacted you several times but no action has been taken, even though you state that you are guaranteed for 2 years, sorry.
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Response from Méanail Paris
Dear Lea,To ensure an optimal experience with the semi-permanent nail polish Méanail, don't forget to apply our Primer to increase the adhesion of the polish. Then, apply a thin layer of Base Coat, taking care not to overflow on the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. Finally, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry. We can contact you by phone to discuss this with you. Are you available during the day? very nice day.ines - meanail paris
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Acheteur vérifié
Rating: 3 out of 5
Clear, good
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Response from Méanail Paris
Dear Maryline,Thank you very much for your note.we are delighted to have you in our community.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Delighted
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Response from Méanail Paris
Dear Melanie,Thank you very much for your note.we are delighted to have you in our community.very nice day,Inès - Méanail Paris
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