The online store Méanail Paris is praised for its exceptional product quality, with numerous reviews highlighting the effectiveness and durability of items such as the nail drill and various varnishes. Customers express satisfaction with their purchases, often noting the attractive colors and ease of use of the products. Delivery is frequently recognized as efficient, with many orders arriving quickly and in good condition, even during peak times like the Christmas season.
Dear Danielle,We are sorry to hear that your product arrived defective.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Nice site to browse, delivery times in normal times are good.
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Response from Méanail Paris
Dear Elsa,We thank you for your purchases and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Zeer tevreden!
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Response from Méanail Paris
Dear Femke,Thank you for your bill.Beautiful day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Error when sending my order. I received a uv lamp while the kit should contain a led lamp. However after complaint, the led lamp was sent back to me.
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Response from Méanail Paris
Dear Amandine,We apologize for this preparation problem and we hope to keep your confidence.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Satisfied with my order, one of the varnishes was a little dry but by shaking it and working it a little it was usable. Very nice colors I will surely recommend
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Response from Méanail Paris
Dear Anaïs,Thank you for your comment and your confidence.I hope you enjoy your purchases.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
not bad, not enough family for my taste everything is in linear. Complicated to find quickly what you are looking for
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Response from Méanail Paris
Dear Myriam,Thank you for sharing your comments with us, which will be shared with our teams.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
satisfied with my order
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Response from Méanail Paris
Dear Valerie,Thank you for your comment and your confidence.I hope you enjoy your purchases.Very nice day,Inès - Méanail Paris
The site is very goodThe products are easy to find Very pleasant
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Dear Sandrine,We are delighted to see that our site fully satisfies you and we are happy to count you among our community.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Navigation, ordering and correct shipping
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Response from Méanail Paris
Dear Aude,We thank you for your purchase and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Arrive very quickly but lacking articles may be related to the Corona virus
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Response from Méanail Paris
Dear Coralie,We apologize for the delivery problem,would you still like to receive the nail polishes by the piece or would you prefer to get a refund? Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Express delivery, very nice and well packaged beautiful choice of polish. Easy to apply but be careful not to over apply because the lamp can burn your skin! My first varnish application lasted only one week and the second one that I still have now is much better since it's been more than two weeks since I got it! However the removal was very complicated for me, the varnish did not want to leave even if I followed the protocol well! I still give it four stars because it is much more practical than the application of non-semi-permanent nail polish and overall I am happy with my purchase with a good quality/price ratio.
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Response from Méanail Paris
Dear Lise,Thank you for taking the time to share your beauty experience with us. We take great care in preparing orders, and if you have applied your nail polish over your cuticles, your nails may be more sensitive to the heat of the lamp. We hope that the Ruby Kit will help you achieve beautiful semi-permanent manicures/pedicures on a daily basis... Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Order a little long to arrive... otherwise product OK.
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Response from Méanail Paris
Dear Anne,Thank you for taking the time to share your experience with us. The normal delivery time is 2 to 6 working days, however you placed your order during the health crisis which slowed down the delivery process and thus lengthened its time. Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The customer service is very reactive by email (thanks to Julie) but inactive on social networks.
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Response from Méanail Paris
Dear Estelle,After checking on our side, we have not received any message from you. Please tell us how you got in touch with us, we are very active on social networks and we take the time to answer each of our customers. But if you haven't heard from us, don't hesitate to contact us again. Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Simple navigationFair shipping
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Response from Méanail Paris
Dear Roselyne,We thank you for your purchase and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
The varnish does not last long and the uv lamp burns the fingers. In addition, it does not dry well even if you respect the application time
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Response from Méanail Paris
Dear Angelique,We are surprised by your comment because we have many positive feedbacks about our nail polishes and their wear from our customers.We would be interested to know more about the way you apply the semi-permanent nail polish because all the steps are very important.Also, if you applied your nail polish over your cuticles, your nails may be more sensitive to heat.As for the drying of the semi-permanent nail polish, did you degrease the last layer (normally the Top Coat layer) with a cleaner? The cleaner allows you to remove the little oily layer that gives the impression that the nail polish is not dry.our priority is the satisfaction of our customers, that's why we are waiting for your feedback with impatience.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Correct site
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Response from Méanail Paris
Dear Fabienne,We thank you for your purchase and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Well built site, delivery time respected, well protected package. I recommend!?
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Response from Méanail Paris
Dear Antoine,Thank you very much for your comment and your recommendation to other clients. It is a great pleasure to offer you a great experience. I will be sure to share your enthusiasm with all our teams and let them know this good news. Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Order received quickly, easy to apply, very good holdJust a slight deposit on the brush of the top coat that required cleaning Otherwise I am delighted !!!!
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Response from Méanail Paris
Dear Justine,Thank you for taking the time to share your beauty experience with us. We are delighted that you are happy with us and we hope to satisfy you for a long time to come! We are sorry to hear that you received a Top Coat with a slight deposit on the brush. We will pass on your comments and hope to keep your trust. Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
it is super practical but however the removal remains very complicated to carry out
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Response from Méanail Paris
Hello,Thank you for your comment.Concerning the application, can you give us more details about the steps performed? Indeed, to ensure an optimal application of semi-permanent varnish and smoothly, it is essential to respect the recommended techniques.Very nice day,Ines - Méanail Paris
Good quality products, no bad surprises, lots of choice, I only order from this site
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Response from Méanail Paris
Dear Marie,I am delighted to read your comment! Our priority is the satisfaction of our customers and I will not fail to share your enthusiasm with all our teams in order to tell them this good news.We hope to satisfy you for a long time to come! Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
fast delivery
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Response from Méanail Paris
Dear Catherine,Thank you very much for your note. We will do our best to make your experience with us as pleasant as possible. Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Always delighted with my orders, nothing to complain about
Dear Isabelle,Thank you very much for your little word.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Cheap and good quality products.
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Response from Méanail Paris
Dear Manon,Thank you for your comment and your confidence.I hope you enjoy your purchase.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Well
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Response from Méanail Paris
Dear Aurélie,Thank you very much for your little word.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Clear site and easy navigation
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Response from Méanail Paris
Dear Laetitia,We are delighted to see that our site fully satisfies you and we are happy to count you among our community.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Satisfied, only one drawback, the colors of the varnishes do not correspond to the color chart of the site.
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Response from Méanail Paris
Dear Christine,Thank you for taking the time to share your beauty experience with us. Please know that we regularly update our visuals so that they are as representative as possible of the real color of our semi-permanent varnishes. But the color rendered on your screen also depends a lot on the resolution of this screen.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Well thought out site
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Response from Méanail Paris
Dear Laurène,We thank you for your purchases and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Nothing to report, correct delivery, site accessible to all
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Response from Méanail Paris
Dear Adriana,Thank you very much for your note. We will do our best to make your experience with us as pleasant as possible. Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
09-Oct
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Response from Méanail Paris
Dear Aurélie,Thank you for your purchase. Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The delivery of the order was respected. However, we would like to share with you a concern about the products (varnish), we ordered 2 times various varnishes and for the most part, during the installation and UV drying, after 2 to 3 days, the varnish comes off? Can you tell us if this case has already happened to other buyers and advise us on the handling and or combination of products (primer, varnish, ...) Thank you for your response
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Response from Méanail Paris
Dear Annick,Thank you for your message. To ensure an optimal experience with our semi-permanent nail polish, don't forget to apply our Primer which will increase the adhesion of the nail polish. Next, apply a thin layer of Base Coat, taking care not to overflow onto the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. To finish, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry.for a semi-permanent varnish to last long, you must apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions. Not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts with extreme ease. Don't hesitate to come back to us for more advice! Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
When I placed my order, there was an option that would allow me to change a polish while my order was still in progress, this option does not work. Failed 2 attempts for the light pink pastels nail polish that I didn't want anymore, that I received anyway ???????Maybe the nail polishes are good and there is a large choice!
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Response from Méanail Paris
Dear Valerie,We thank you for your message.however,on our website there is no option where you can change the varnish when the order is not placed.could you please tell us where you saw that?Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Good product
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Response from Méanail Paris
Dear Gwladys,Thank you very much for your little word.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
1 jar of varnish broken in the box in a set of 5
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Response from Méanail Paris
Dear Elisabeth,We apologize for the problem with the nail polish.Could you please send us a picture of the broken nail polish to our customer service: https://www.meanail.com/fr/nous-contacterNotre. Our priority is the satisfaction of our customers, that's why we are waiting for your feedback so that we can find a suitable solution together.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Hello, I've been using your kit for a while now but the nail polish comes off very quickly on the edges, I don't understand because I degrease and polish the nails well, apply thin coats but nothing to do, thank you for your answer.
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Response from Méanail Paris
Dear Sydney,Thank you for your message. For a semi-permanent nail polish to last long, you need to apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions, not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts off with extreme ease.moreover, tucking in the longle is very important because this passage allows you to weld everything together without your nail polish drying out after a few days.don't hesitate to come back to us for more advice.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 4 out of 5
Suoer
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Response from Méanail Paris
Dear Nadège,Thank you very much for your little word.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Easy and complete navigation
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Response from Méanail Paris
Dear Lolita,We thank you for your purchases and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Catastrophic! The lamp does not heat at all, the nail polish is of bad quality. The nail polish does not dry. According to the website and the customer service, the nail polish should dry after 120 sec, I need much more for it to be almost dry. The customer service was very nice, but implied that everything that happened to me was my fault, that I did not know how to use them. Impossible to get a refund. I am really disappointed with this product. Way too expensive for what it is.
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Response from Méanail Paris
Dear Manon,We are sorry to hear that you were disappointed with our varnishes.All of our lamps are double-checked before shipping by our logistics department and are guaranteed for 2 years.We can contact you by phone to discuss this with you. Are you available tomorrow? Would you like us to send you a new lamp to see if this phenomenon occurs again? Very nice day,Ines - Méanail Paris
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