Customer reviews of Mercorne

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 237 published reviews
5 2 018 90% 4 125 6% 3 42 2% 2 19 1% 1 33 1%

Summary of reviews

Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.

Reviews 2 and 4 stars

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pascal E.
Rating: 4 out of 5
following a purchase from 22/11/2024
meets my expectations
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Paulo S.
Rating: 4 out of 5
following a purchase from 17/11/2024
A top team, and good products with a varied choice, I've been a customer for many years and satisfied every time. 👍
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Jean-Luc B.
Rating: 4 out of 5
following a purchase from 04/11/2024
Top
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Alain M.
Rating: 4 out of 5
following a purchase from 26/10/2024
A little expensive but very good
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MICHEL I.
Rating: 4 out of 5
following a purchase from 26/10/2024
Super
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Pierre M.
Rating: 4 out of 5
following a purchase from 12/09/2024
It was a nice surprise to discover Mercorne and its products. Especially as I'm not necessarily the company's 1st target as a woodturner. But there were a few little nuggets that were well worth firing up the bandsaw.
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Agustin M.
Rating: 4 out of 5
following a purchase from 27/08/2024
I have yet to test the steel and see the results, otherwise everything is great.
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Andrea C.
Rating: 4 out of 5
following a purchase from 23/08/2024
ok
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JACQUES D.
Rating: 4 out of 5
following a purchase from 21/08/2024
Variety of products Proximity I'm from the neighbouring dep even if some of them have nothing to do with the company Correct delivery time but not the fastest the whole is classic in this type of seller price/quality
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BERNARD C.
Rating: 4 out of 5
following a purchase from 20/07/2024
One star less because of a small chip on a plate...
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Alain R.
Rating: 4 out of 5
following a purchase from 13/05/2024
Good for wafers but received with a large block of Padouk 300 gr unusable
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Patrice L.
Rating: 4 out of 5
following a purchase from 01/05/2024
I bought some burr amboyna wafers; I love this species but find the price high. Otherwise, perfect transport and packaging.
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Marc H.
Rating: 2 out of 5
following a purchase from 02/05/2024
Well received but no explanation of how to assemble the kit. Loose parts with no plan or text. Not even a link to an online pdf. Too bad and disappointing
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paul T.
Rating: 2 out of 5
following a purchase from 24/04/2024
Batch of scrap wood purchased, one of which contains 60% unusable pieces. Unable to contact customer service to find out whether this is normal or not.
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JEAN-LOUIS V.
Rating: 4 out of 5
following a purchase from 29/03/2024
Very good products
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Pierre S.
Rating: 4 out of 5
following a purchase from 31/03/2024
Package received, conforms to order.
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gerard M.
Rating: 4 out of 5
following a purchase from 23/03/2024
As ordered
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Guy G.
Rating: 4 out of 5
following a purchase from 18/03/2024
The service is impeccable, if the rates were lower I would start exclusively with you, but very good experience all the same, thank you.
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marc M.
Rating: 4 out of 5
following a purchase from 13/03/2024
Received on time, very nice product, fair packaging
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Sébastien M.
Rating: 2 out of 5
following a purchase from 07/03/2024
The color of the wood blocks is perfect, as shown in the photo, but none of the wood blocks are rectangles, there are no right angles, so there's a lot of material loss on the blocks. I'm very disappointed with the cut of the blocks.
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jean louis L.
Rating: 4 out of 5
following a purchase from 13/02/2024
Fast, accurate delivery
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Valerie D.
Rating: 4 out of 5
following a purchase from 02/02/2024
Product as expected
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SEBASTIEN G.
Rating: 4 out of 5
following a purchase from 29/01/2024
Order received quickly. Very satisfied with my purchase.
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Gérald V.
Rating: 4 out of 5
following a purchase from 18/01/2024
Very good and fast shipping
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Franck L.
Rating: 4 out of 5
following a purchase from 07/01/2024
Fast and quality products. Shipping costs a little high
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Andreas B.
Rating: 4 out of 5
following a purchase from 05/01/2024
Alles super
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jean. pierre P.
Rating: 4 out of 5
following a purchase from 03/01/2024
yes, but I had to call the bell to be sure of what I had to order.
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Jean Marc S.
Rating: 4 out of 5
following a purchase from 26/12/2023
Delivery more or less fast, Product conforms to the order, No problem.
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FLORENT C.
Rating: 2 out of 5
following a purchase from 22/12/2023
Mostly satisfied, last order a little less so (ram's horns arrived bent and one cut itself)
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Denis R.
Rating: 4 out of 5
following a purchase from 26/12/2023
Meets my expectations
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Julian C.
Rating: 4 out of 5
following a purchase from 14/12/2023
Quality/price ratio ok taking shipping costs into account. Product availability incomplete Fast
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Guillaume P.
Rating: 4 out of 5
following a purchase from 16/12/2023
Quality product, delivered on time. Little mail and packaging.
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Yann G.
Rating: 4 out of 5
following a purchase from 12/12/2023
Hello everyone, I was very surprised that an online sales site could give us (access to) products reserved for professionals. Fast and reliable delivery, but I have to admit that the images on the site may vary between the product ordered and the one received. If, like me, you have a screen set to rgb (real colors), the product you receive will have much duller colors than what you see on the site when you order. I haven't had time to use the products yet, but they seem to be of good quality. Happy holidays to all. 🤗💖🥂💐
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serge T.
Rating: 4 out of 5
following a purchase from 06/12/2023
completely satisfied and fast delivery very good
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Valerie D.
Rating: 4 out of 5
following a purchase from 23/10/2023
Très satisfaite des aciers juste peut-être mettre avec une fiche technique merci
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Patrick P.
Rating: 4 out of 5
following a purchase from 21/10/2023
Hello, I've known the company since it was founded. I use your products at trade fairs and exhibitions. Don't change a thing! Change nothing !
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PHILIPPE F.
Rating: 4 out of 5
following a purchase from 15/10/2023
Hello, Perfect service, quality and delivery time. Have a nice day.
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Frank L.
Rating: 2 out of 5
following a purchase from 10/10/2023
Disappointed with my last order, as the quality of the wood received was partially mediocre. Would never recommend again. Frank
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Response from Mercorne
Hello,
We're very sorry to hear about your experience with this latest order.
have a nice day
C
christophe L.
Rating: 4 out of 5
following a purchase from 30/09/2023
Perfect
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Vincent L.
Rating: 4 out of 5
following a purchase from 28/09/2023
Product conforms to specifications, 1 of the 6 horns is damaged but usable.
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