Customer reviews of Mercorne

9,6 /10

Based on 2 237 published reviews

5 2 018 90% 4 125 6% 3 42 2% 2 19 1% 1 33 1%

Summary of reviews

Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.

Reviews 2 and 4 stars

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alain T.

Published on 06/10/2023 à 11h53 following a purchase from 20/09/2023

Very good a little expensive

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GR S.

Published on 24/09/2023 à 00h40 following a purchase from 06/09/2023

Too bad there are no photos of the items ordered in the order summary (on the account and in the e-mail).

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Mehaule A.

Published on 22/09/2023 à 05h04 following a purchase from 05/09/2023

apart from confusing my first and last names, I'm satisfied with my purchase! admittedly, I might have liked to look at the other products, but the company is not at fault!

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Georges A.

Published on 26/08/2023 à 13h06 following a purchase from 10/08/2023

Tip top 👍🏻

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DIDIER G.

Published on 25/08/2023 à 08h54 following a purchase from 09/08/2023

Mercorne offers a very wide range of products Perhaps a little too focused on stabilized products (that's all the rage these days) Price a little high but very good, fast and efficient service Thanks to the whole team!

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Pierre L.

Published on 16/08/2023 à 18h25 following a purchase from 31/07/2023

Ordered off-cuts and received lots of worm-eaten sapwood

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Fernando C.

Published on 02/08/2023 à 12h15 following a purchase from 14/07/2023

Unfortunately no, a product does not have exactly the measurement indicated, and I certainly can not use it, it was a very expensive piece, if you have the opportunity to change I would be immensely happy, order 12733

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Response from Mercorne Published on 02/08/2023

We have proposed a solution by e-mail. Please do not hesitate to return the product. We're sorry about this. Usually we always put the smallest dimension... but we sometimes make mistakes.
Pome

François L.

Published on 18/07/2023 à 14h20 following a purchase from 02/07/2023

Heated beech not as illustrated

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Guy R.

Published on 15/07/2023 à 15h49 following a purchase from 29/06/2023

No worries

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Michael I.

Published on 04/07/2023 à 12h01 following a purchase from 18/06/2023

Everything going well, merci

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FRANCOIS C.

Published on 14/06/2023 à 16h36 following a purchase from 29/05/2023

VERY GOOD, BUT PRICES ARE SKYROCKETING!

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Sagi F.

Published on 17/05/2023 à 15h49 following a purchase from 26/04/2023

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MAURICE M.

Published on 09/05/2023 à 15h59 following a purchase from 21/04/2023

in accordance with the description

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Yann Z.

Published on 20/04/2023 à 08h33 following a purchase from 04/04/2023

Fast delivery, careful packaging. Product conforms.

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Damien P.

Published on 18/04/2023 à 07h25 following a purchase from 28/03/2023

I have mixed feelings about it, that's the risk when you don't see the wood you buy via internet. I ordered a block of ironwood in a large order and I asked to receive a veined one in comment, this was my only request ... Moreover, in the advertisement it was indicated that the wood was veined. In short, I received it, a totally plain block. Not a single grain... nothing. At this price... There is a minimum I find, in short I will not do anything with it and it's a shame. For the rest of the order it's ok, it depends on the pieces but I was looking forward to take ironwood, not veined at this point it's disappointing. It must be clear in the announcement. I'm not sure I'll be able to play the game again.

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Robert M.

Published on 09/04/2023 à 11h18 following a purchase from 22/03/2023

A set of pads arrived broken. But Mercorne, very professional, reacted very quickly and refunded me.

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Jean-charles D.

Published on 28/03/2023 à 17h41 following a purchase from 10/03/2023

As always, the quality is good. However, there are two small drawbacks: 1) The label that sticks the two plates together (with reference and price) is always very annoying to remove. The glue is too strong and it's a real pain to remove from the wood, it always leaves traces of glue. It would be good to review the system and use less sticky labels. 2) Mixed (resin and wood) and stabilized wood tags are often warped. To make up for this and make a flat surface, you have to sand a lot... This is complicated and perilous when the boards in question are thin. I hope that this little comment will be constructive and that you will be able to rectify and improve this. Good day and see you soon.

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Frederic R.

Published on 21/03/2023 à 17h11 following a purchase from 05/03/2023

The products are great as usual.

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Valerie D.

Published on 21/03/2023 à 16h14 following a purchase from 04/03/2023

Purchase of steels, we will see if their qualities said by the site is accurate. But until then, satisfied, clear site, fast shipping

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Roland B.

Published on 14/03/2023 à 16h55 following a purchase from 26/02/2023

Delivery a little long.10 days or so.as ordered.thank you

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Thierry M.

Published on 11/03/2023 à 09h30 following a purchase from 23/02/2023

Well

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Bernard L.

Published on 22/02/2023 à 14h04 following a purchase from 06/02/2023

Satisfactory

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Arnaud C.

Published on 21/02/2023 à 18h34 following a purchase from 04/02/2023

Products always of good quality

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Gérard M.

Published on 15/02/2023 à 13h16 following a purchase from 27/01/2023

Very beautiful materials quickly served by friendly people We return there gladly Ok for ever

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Laurent M.

Published on 30/01/2023 à 07h04 following a purchase from 12/01/2023

originality of the products, innovations, but still a bit expensive

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Jonathan R.

Published on 07/01/2023 à 15h47 following a purchase from 21/12/2022

Quality products as described. Fast delivery.

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Response from Mercorne Published on 10/01/2023

Thank you for your opinion
See you soon on mercorne.fr

Thomas P.

Published on 20/12/2022 à 20h34 following a purchase from 01/12/2022

Quality wood, fast delivery, ....

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Response from Mercorne Published on 21/12/2022

I thank you for your opinion and wish you a very happy holiday season
olivier

Jean-Yves R.

Published on 16/12/2022 à 07h26 following a purchase from 04/12/2022

Products always satisfactory.

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Acheteur vérifié

Published on 05/12/2022 à 21h03 following a purchase from 01/12/2022

Already a regular, I'm happy that there is now a store near my home to buy directly.

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Acheteur vérifié

Published on 24/11/2022 à 05h42 following a purchase from 05/10/2022

The shipping costs are quite low, so that's a plus. I sent an email with no answer about a quality problem, one of the camel bone plates had not taken the dye internally

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Acheteur vérifié

Published on 24/11/2022 à 03h10 following a purchase from 03/10/2022

A huge choice, very good quality materials. A little downside for the prices.

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Acheteur vérifié

Published on 10/10/2022 à 09h13 following a purchase from 20/09/2022

Bought pieces of wood for knife handles at low prices, different species...and made a quiz for the kids! A success: touch, sight, smell, color, density, ... plus world geography! Enough to fascinate us...I will enlarge the collection, thanks Mercorne

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Response from Mercorne Published on 13/10/2022

We thank you for your opinion See you soon on mercorne.fr

Acheteur vérifié

Published on 10/10/2022 à 06h53 following a purchase from 09/09/2022

Great!

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Acheteur vérifié

Published on 10/10/2022 à 06h40 following a purchase from 12/09/2022

The quality of the products, delivery in Belgium and can be improved the small plates in croite of horn of belier because the last delivery they were not right and I lost bcp of materials ?? otherwise very satisfied ??

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Acheteur vérifié

Published on 10/10/2022 à 06h39 following a purchase from 08/08/2022

Great!

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Acheteur vérifié

Published on 10/10/2022 à 06h32 following a purchase from 21/04/2022

Great!

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Acheteur vérifié

Published on 10/10/2022 à 06h05 following a purchase from 31/08/2022

Good online store with very nice products.

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Acheteur vérifié

Published on 10/10/2022 à 05h56 following a purchase from 13/09/2022

At the top!

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Acheteur vérifié

Published on 10/10/2022 à 03h27 following a purchase from 30/08/2022

Great!

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Acheteur vérifié

Published on 10/10/2022 à 03h05 following a purchase from 22/08/2022

No major purchase to judge further.

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