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F
Rating: 5 out of 5
Very beautiful products, never disappointed with my purchases
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Customer reviews of Mercorne
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 237 published reviews
Summary of reviews
Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.
Reviews 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
Great quality wood, a bit small pieces but in the end that's the lottery
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R
Rating: 5 out of 5
Small problem resolved quickly
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T
Rating: 5 out of 5
Order confirmed
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C
Rating: 5 out of 5
Everything perfect, product as described, fast shipping
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G
Rating: 5 out of 5
Prompt delivery and very securely packaged for shipping. Very happy with Mercorne.
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S
Rating: 5 out of 5
-
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A
Rating: 5 out of 5
Mercorne is a guarantee of quality. I have never had a problem working with them. The woods are dry and of quality. I always get a response when I need to contact customer service. I recommend without hesitation.
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J
Rating: 5 out of 5
Thank you for the shipment it's perfect
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M
Rating: 5 out of 5
Quality of service, delivery and received material impeccable. I recommend
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G
Rating: 5 out of 5
Efficient process
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S
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Contact with the seller without problems fast delivery
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J
Rating: 5 out of 5
good material, perfect
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L
Rating: 5 out of 5
perfect, quality materials, fast delivery!!
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M
Rating: 5 out of 5
Perfect very good quality and speed.
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P
Rating: 5 out of 5
As usual....top service, top kindness.....
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S
Rating: 5 out of 5
An excellent company, remarkable products and a team attentive to a rare professionalism and kindness! I highly recommend!
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X
Rating: 5 out of 5
Very fast service, careful packaging.
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A
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
I am delighted with my order as well as the delivery and the deadline and my product
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J
Rating: 5 out of 5
Very good
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C
Rating: 3 out of 5
The site is not pleasant to use. It's messy, changing from one day to the next, sometimes in French, partly in English even when on Mercorne.fr, misleading (you think you are ordering a set of tools presented in the photos while you are supposed to choose among them...). It's messy and the photographic presentations of color choices are very uninformative, almost nonexistent. You can't see anything or it's very poorly presented. If I need to gift items related to cutlery again, I don't think I will come back to you. As for the quality of the ordered items, no problem.
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Response from Mercorne
thank you for your feedback
we are currently remodeling our site and we will take note of your comments to correct the errors
good evening
we are currently remodeling our site and we will take note of your comments to correct the errors
good evening
F
Rating: 5 out of 5
Everything went well, good communication, very satisfied
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J
Rating: 5 out of 5
Ok
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E
Rating: 5 out of 5
Nothing to say, perfect as usual!
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G
Rating: 5 out of 5
I had an issue upon receiving my order but it was resolved immediately. Very serious company! I recommend
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B
Rating: 5 out of 5
Everything is great. Very good merchandise!
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P
Rating: 5 out of 5
Quality wood. Fast shipping, well-packaged parcel
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P
Rating: 5 out of 5
Very good
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R
Rating: 5 out of 5
Excellent
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F
Rating: 5 out of 5
Correct prices, fast delivery, perfect!
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V
Rating: 5 out of 5
Very fast. Perfect
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C
Rating: 5 out of 5
All good!
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L
Rating: 5 out of 5
Great products
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B
Rating: 5 out of 5
Always top products. Never disappointed.
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D
Rating: 5 out of 5
Super responsive, excellent quality of the ordered product.
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D
Rating: 5 out of 5
Very satisfied with this order. Thank you Mercorne
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J
Rating: 5 out of 5
Excellent
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Y
Rating: 5 out of 5
Always as good, thank you for this quality shop
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