Customer reviews of MiniMX

Hello, The reference shipped seems to be the correct one, do you have a photo to send again by email to [email protected]? We only have a selection of steel footpegs in our catalog, either metal gray or black steel. Remaining at your disposal at 0972390537. Sportively, Mini MX

Hello, We sincerely apologize for the inconvenience regarding the packaging of the box and we are taking the necessary steps to report the information to the preparers. If possible, please send us a photo of the packaging to support our request. Regarding the plastics, we have your request in progress, email responses can sometimes take 48 hours (especially after weekends) due to a large number of emails to process, and we strive to handle them as quickly as possible. You can also contact us more quickly by phone at 0972390537. Regarding the returnable levers, please also attach a photo by email as we currently have no record of this product. If your products do not suit you, you can return them for an exchange/refund/store credit. Remaining at your disposal quickly by phone at 0972390537. Sportively, Mini MX

Hello, thank you for your feedback which allows the MiniMx site to improve. We offer several ranges on our website. Indeed, we try to lower prices by offering you items with an excellent Quality / Price ratio. We also offer products from a higher range. These are the products that should better meet your requirements. Do not hesitate to contact us before your purchases, we will try to advise you as best as possible. We remain at your disposal, Sportingly MiniMx

Hello, We have tried to search for the different contacts from your side with customer service and I see that you contacted us by phone, and that an exchange took place. Apart from this phone exchange, I see none. If you are having difficulties contacting us by phone, do not hesitate to report it to us and use another mode of contact, by email at [email protected] or via the website. We strive to respond to all requests in a very short time, within 24 hours on average. I apologize for this negative experience. As for the damaged products, you have the option to return them if they do not satisfy you. We remain at your disposal, sportingly MiniMx

Hello, Thank you for your feedback which allows the MiniMx site to improve. Your disappointment regarding the seat and fairings comes from the fact that you ordered the wrong reference? You mentioned receiving the cracked chain roller, have you contacted our customer service at 09 72 39 05 37 so they can find a solution for this problem? All our items are checked before shipping, it may happen that some items get damaged during transport, if that is the case we can take care of the roller you received at no cost to you. If in the future this exceptional situation were to happen again, do not hesitate to contact our after-sales service by email at [email protected] or by phone at 09 72 39 05 37. We remain at your disposal, Sportively, The MiniMx customer service

Hello, You placed your order on Sunday, October 11, the weekend our warehouse being closed, your order was prepared and shipped on Monday 12 in the morning. Our transport partner Colissimo indeed encountered difficulties in delivering your package on time to your delivery point. They did not respect the 72h delivery deadlines. You can therefore contact our customer service at 09 72 39 05 37 to file a complaint about the delivery times, they can offer you a commercial gesture. Regarding the condition of your parts upon receipt, our transport partners do not always take care of our packages. Despite all the precautions we take (individual packaging of items, reinforced cardboard, bubble wrap in the box, etc.), it may happen that items arrive damaged. All our parts are checked before shipping, and all are in new condition. Can you send photos of the items you received to [email protected] to show the damage to your items? We take your feedback into account, and we will double our efforts to protect the parts during transport. We remain at your disposal, Sportively MiniMx

Hello, we do not sell used parts, all our products are new, however it may happen that some parts were damaged during transport or packaging, can you send us a photo to [email protected] to process your after-sales request as quickly as possible. Best regards, Mini MX

Hello, We sincerely apologize for the inconvenience. We only sell new parts, however it may happen that parts were damaged during transport or were damaged at the factory. The return of this product would have been 100% covered for an exchange if the commercial gesture did not suit you. Remaining at your disposal at 0972390537. Sportively, Mini MX

Hello, The package was returned to us by Colissimo due to an address error, the additional 6€ was agreed upon by phone to offer you a delivery on Saturday morning at your request via TNT, the TNT shipment being 11.9€, it was offered to you at 6€ to satisfy your request (Saturday delivery imperative). We apologize for the inconvenience caused by the Colissimo carrier. Sportively, Mini MX

Hello, first of all thank you for your feedback which allows the MiniMx site to improve. The packaging of our items and our packages is a priority for us. Unfortunately, our partners handling the delivery do not necessarily take care of our packages during their transport to your delivery point despite all our packaging precautions. Moreover, the Cylinder and the Cylinder Head are also in an individual box limiting the different shocks during delivery. You can help us improve our service by sending us photos of the package you received. Thank you for your feedback, Sportingly MiniMx