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S
Rating: 4 out of 5
The site is very good!
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 1 out of 5
Oil cover broken.
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F
Rating: 2 out of 5
Engine received well but damaged with scratches on the aluminum casing, the protections inside the box are in pieces and no response by email for a commercial gesture or anything else.
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K
Rating: 4 out of 5
Motorcycle delivered in good condition
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M
Rating: 2 out of 5
Top delivery with scheduled appointment, and that's the only thing that went well because the 48-hour delivery is a lie, we waited 3 weeks before receiving it, there was no stock as they boast.
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Response from MiniMX
Hello, I'm sorry that you experienced a return on a pre-order. We indicated the delay on a restock, particularly on the Mini MX BIG S and R range. We did our best to process the shipment upon receiving this model, which is now available in our stock among a large number of models. Best regards, Mini MX.
E
Rating: 2 out of 5
The exhaust cartridge tip is not the right model and was broken in the plastic before unpacking.
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K
Rating: 3 out of 5
Electric starter relay that does not start the starter. Just clicks
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R
Rating: 4 out of 5
Top customer service, good price
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A
Rating: 3 out of 5
Fast shipping, items as described, very reasonable price. I only give 3 stars because the ignition plate screws were missing and no response since.
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H
Rating: 3 out of 5
Delivery was more than awful but fast, package damaged, but overall I have no complaints for the price
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J
Rating: 1 out of 5
The after-sales service leaves much to be desired, very unpleasant!!!
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S
Rating: 4 out of 5
Navigation on the website is perfect but on the other hand, a lot of time before delivery, we have largely exceeded 72 hours, I ordered on 21/01/2025 and I will probably receive it on 28/01/2025
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M
Rating: 3 out of 5
We ordered the 250 erz pro with the blue kit, we were delivered without it to sell the bike more expensive while I have to install it later. I would have bought the normal red bike and the deco kit afterwards, it would have cost less. Otherwise, I called after sales, very responsive and very commercial.
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D
Rating: 1 out of 5
Problem with the order, the return is at our expense despite a new order.
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J
Rating: 4 out of 5
Fast and complete
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N
Rating: 1 out of 5
Unfortunately, I am quite disappointed, despite the delivery time being satisfactory, the rim arrived without any protection, all damaged everywhere with pieces floating in the rim :( I was eager given the reviews but very very disappointed, I will return it.
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S
Rating: 1 out of 5
I ordered a motorcycle and consumables on a Monday morning from my work, in order to receive the motorcycle before the weekend. I rushed and forgot to enter my promo code. I informed the site in passing and they never accepted to refund me the difference which I find very uncommercial.
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E
Rating: 3 out of 5
Returns are complicated and their tracking is non-existent, I do not recommend.
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F
Rating: 3 out of 5
It's a shame that return shipping costs are at our expense when I buy everything from you and the slightest mistake costs a lot.
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B
Rating: 4 out of 5
First purchase made at minimx and not disappointed, product quality and service present, correct price and timely delivery. I recommend
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P
Rating: 4 out of 5
Good design
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M
Rating: 3 out of 5
Average delivery, bike damaged in transport and front brake hose poorly installed.
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J
Rating: 3 out of 5
Noted on the site delivered in 48/72h, delivered a week later.
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A
Rating: 4 out of 5
Very good site.
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R
Rating: 1 out of 5
Despite the good reception from the after-sales service, I received a damaged part and after calling several times and sending the video of the problem as requested on your Instagram account, I have not received any response for 2 weeks, rather disappointed, I hope to resolve this quickly to change this negative review
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J
Rating: 2 out of 5
Customer service that doesn't want to hear anything despite very poorly printed stickers, a fork plastic rubbing, and bent radiator fins, and 1 screw that holds the front wheel axle is missing but will be sent. Customer service responds that it doesn't prevent riding, that given the price they are sold for, that's how it is. Strange response in my opinion.
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S
Rating: 1 out of 5
I received the package but unfortunately its contents are not compliant (two pads of the same side)
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R
Rating: 1 out of 5
Extremely disappointed I ordered during the so-called Black Friday at 3565€ including tax only to be charged an additional fee that ultimately makes me pay the initial price of the motorcycle (4400) with the excuse that I bought it excluding tax and moreover it was up to me to contact them to be informed.... and to top it off no container for my delivery scheduled before Christmas (3 weeks of waiting before delivery) and not even an apology gift or a discount in short I am very angry
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Response from MiniMX
Hello, The pre-order dates are clearly indicated on the site in full transparency. It is important to clarify one point, if you set the billing in Martinique and the delivery in France we cannot bill excluding tax, these are the laws and we are obliged to comply with them, we therefore explained to you that you need to pay the VAT because we will pay it. Regarding availability, we have done everything to ship the goods as soon as they are received and actually did so on the same day. I am sorry that the deadlines did not meet your expectations, we hope nevertheless that the delivery went well and we remain at your disposal. Do not hesitate to contact us for a next order we will try to make a commercial gesture. Best regards, Mini MX
N
Rating: 1 out of 5
Ordered on 28/12, normally delivered in 24/48h, to this day still nothing received
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Response from MiniMX
Hello, December 28 is a Saturday, unfortunately we do not ship on Saturdays or Sundays, your order was therefore shipped without delay on Monday 30/12. Dependent on the carriers, days like the 31st and January 1st have delays beyond our control. I invite you to check your DPD tracking. Best regards, Mini MX
G
Rating: 3 out of 5
In fact, how to know if they are really reinforced as not indicated on the bearing box, so it could be a basic sealed bearing, I find that not normal. That's my point of view.
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C
Rating: 3 out of 5
Chinese quality bike, so necessarily average, it scratches everywhere on the quality of the materials to be the cheapest. A piece of advice to the Chinese: be a little more expensive but top-notch on the quality of materials while trying to be as good as the Japanese.
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E
Rating: 4 out of 5
Good site
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M
Rating: 1 out of 5
After paying 12€ for shipping, the package was received 4 days later instead of 24h
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J
Rating: 4 out of 5
Nothing to say regarding the tracking and receipt of my package.
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D
Rating: 4 out of 5
Responsive team listening to the customer, fast delivery
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T
Rating: 4 out of 5
Well-made and understandable site
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G
Rating: 1 out of 5
I received a wrong inner tube
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A
Rating: 3 out of 5
Really not great for the price, the threads strip barely tightened, the stickers already peeling off. I bought only one to see the quality and to get 2 more, but I will pass my way.
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D
Rating: 1 out of 5
Poorly advised after several emails
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G
Rating: 1 out of 5
Of very poor quality!
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Response from MiniMX
Hello, We are sorry for your feedback on the electrical harness, standard CDI, and aluminum skid plate. These are references that have been in the catalog for over 10 years. If they are damaged we will take them back, do not hesitate to let us know by email or phone. I am sure these parts are isolated from the feedback of your previous orders and know that we remain at your disposal. Best regards, Mini MX