Customer reviews of MiniMX

9 /10

Based on 27 546 published reviews

5 19,5k 71% 4 4 702 17% 3 1 665 6% 2 622 2% 1 1 047 4%

Summary of reviews

The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 12/07/2023 à 16h46

Rather satisfied overall

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Acheteur Vérifié

Published on 11/07/2023 à 12h30

Perfect

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Acheteur Vérifié

Published on 10/07/2023 à 12h52

good

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Acheteur Vérifié

Published on 10/07/2023 à 08h15

Good site with a lot of choices and very good prices.

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Acheteur Vérifié

Published on 08/07/2023 à 16h29

Part received damaged

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Response from MiniMX Published on 10/07/2023

Hello :) we apologize for this and I see that your request was processed this morning in response to your email :)

Acheteur Vérifié

Published on 08/07/2023 à 13h51

I would have given 5 stars but on my last order from Thursday, the order was still being prepared despite the whole Friday to ship the order, thus blocking my weekend without parts. A bit disappointed knowing that I paid for express delivery at €12 and the express delivery that changes nothing because delivered at 4 pm in the afternoon while paying almost €12 for delivery.

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Response from MiniMX Published on 10/07/2023

Hello :) You ordered at 10:46 on Monday morning and you were delivered on Tuesday at 4 pm. Orders leave our place in the late afternoon, it's a 24-hour delivery, it's hard to do better... We do everything to process and ship orders as quickly as possible, it's difficult to do less than 24 hours as a deadline. See you soon anyway :)

Acheteur Vérifié

Published on 08/07/2023 à 13h17

Nickel

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Acheteur Vérifié

Published on 08/07/2023 à 08h30

Fortunately, the customer service is good

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Acheteur Vérifié

Published on 07/07/2023 à 10h33

I ordered a rim and when unpacking it I noticed that the bearing at the axle of the rim was broken

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Response from MiniMX Published on 07/07/2023

Hello :) we apologize if there is a problem with your product, send us an email with photos and we will do what is necessary :)

Acheteur Vérifié

Published on 07/07/2023 à 10h27

The rim was unprotected in the damaged box, fortunately the rim was in good condition

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Acheteur Vérifié

Published on 06/07/2023 à 14h50

Good advice by phone

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Acheteur Vérifié

Published on 05/07/2023 à 14h40

Following my comment which you did not like and the absence of a response from you, I am removing another star for the service which is misleading, the proof is that you do not post it and you do not respond to me.. this was my last order with you, you have lost a customer.

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Response from MiniMX Published on 06/07/2023

Hello :) Your loyalty points due to your purchase are credited to your account, you may not find them because you have three accounts with the same address on our site. In a case like this, do not hesitate to call us, we can do it directly over the phone, computer problems can occur. Regarding your order, you ordered Wednesday evening at 5 PM, the order therefore left Thursday afternoon and you received it Monday morning, which is 48 working hours. I am sorry if this did not satisfy you, we offer a 24-hour service with Chronopost for any order before 1 PM, but the weekend will always be considered as two non-working days. See you soon with us and I repeat if you encounter a problem call us or send an email, we are very available, we cannot solve your problem if we are not aware :) Have a nice day

Acheteur Vérifié

Published on 04/07/2023 à 13h50

Pay + 10€ for express delivery, arrives in 1 week, almost not express at all, otherwise great

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Response from MiniMX Published on 06/07/2023

Hello :) The express delivery in 24h applies to mainland France, it allows you to receive it in two working days. We do our best to ship as quickly as possible, see you soon :)

Acheteur Vérifié

Published on 04/07/2023 à 11h52

Respect for delivery dates

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Acheteur Vérifié

Published on 03/07/2023 à 11h12

Very disappointed with my order. Very bad carburetor, non-functional adjustments... And other items not compatible while the description said otherwise...

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Response from MiniMX Published on 06/07/2023

Hello, we are sorry if a product disappointed you and you are not satisfied, however, I do not see any email to report the problem to us... I look forward to hearing from you to remedy the situation. Have a nice day.

Acheteur Vérifié

Published on 02/07/2023 à 13h02

Hello, while browsing the site, I saw many pieces of equipment related to my purchase, which somewhat decided me. The only small downside is that some data is missing which I think is important. I want to express a detail about the small motor and concerning the color of the wires related to the connection which is different from that of the small quad for which I ordered.

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Acheteur Vérifié

Published on 02/07/2023 à 09h54

Hello, I received the motorcycle but I received it with scratches on the cartridge and the front right fairing slightly but visible. I was missing a 10mm screw, so I had to go buy screws in the store. First start and the carburetor came off, so with my average knowledge, I think this is not normal. I tightened it, it seems to hold. I did not expect to receive a used motorcycle with defects like those I explained to you, for this I hope for a commercial gesture from you.

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Response from MiniMX Published on 03/07/2023

Hello :) You did not receive a used motorcycle and the tightenings need to be checked, however, the scratches and the fact that some screws were missing are obviously not normal. To remedy the situation, I invite you to send an email to customer service at [email protected] and we will respond to you quickly. Please include photos of the damaged areas. I look forward to hearing from you :)

Acheteur Vérifié

Published on 30/06/2023 à 18h35

good

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Acheteur Vérifié

Published on 30/06/2023 à 10h26

I am missing the deco kit, you told me you would send me one, you still haven't done it.

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Response from MiniMX Published on 03/07/2023

Hello :) Looking at your order, everything has been sent correctly. If you have not received the deco kit, I invite you to email us and the necessary will be done without any problem. There may have been an oversight when putting it on the pallet, and we apologize for that. Have a nice day, I look forward to hearing from you.

Acheteur Vérifié

Published on 30/06/2023 à 08h19

I ordered a brake pedal on the seller's advice, he sent me the wrong one since he didn't have the one that fits my motorcycle. I received it, it doesn't fit, I contacted him to return it, he never wanted to, he made me go through customer service to get a refund. So be careful, he pushes for sales.

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Response from MiniMX Published on 03/07/2023

Hello :) You own a motorcycle that we do not sell, and therefore we do not have the original part as it was stated to you by email. My colleague suggested certain models that he thought could fit based on your photos, and he specified that to you. Moreover, after receiving the part and your request because you could not mount it, a return label at our expense was sent to you, so you did not pay anything for the return. I don't really see where the problem is, there was in no case a 'forced sale'. See you soon :)

Acheteur Vérifié

Published on 28/06/2023 à 11h00

Arrived super fast, well packaged...

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Acheteur Vérifié

Published on 28/06/2023 à 10h45

The tires are there.

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Acheteur Vérifié

Published on 28/06/2023 à 10h38

The engine was wrapped in bubble wrap... without even a piece of polystyrene... 2 small boxes clearly already opened containing, in my humble opinion, half of the parts it was supposed to contain... I received a simple flexible sleeve with a gasket, 4 screws, a sprocket cover. In my opinion, the intake manifold is missing, the very specific gear selector for this type of engine, a flat kick that is not offset (if you want to keep your feet on the footpegs)... I am on the verge of returning the engine...

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Response from MiniMX Published on 29/06/2023

Hello, we apologize if the carrier was not gentle with your package. I see that you have taken the right step to email us. You just need to send us the photos that my colleague requested so that the process can proceed and your request can be processed as quickly as possible :) Have a nice day.

Acheteur Vérifié

Published on 28/06/2023 à 00h39

Inner tube of poor quality, too fragile, valve that gave way without forcing.

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Response from MiniMX Published on 29/06/2023

Hello, we do not have any particular problem with the Tecnium inner tubes which are not budget inner tubes. If you had a problem, you need to contact customer service so we can remedy it, and in your case, I do not see any email regarding this situation. I look forward to hearing from you as we are very responsive :)

Acheteur Vérifié

Published on 27/06/2023 à 09h25

Customer service not very responsive

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Acheteur Vérifié

Published on 26/06/2023 à 18h10

Team listening and good advice to make your choice before purchase. Delivery within the announced timeframe, the only downside is the condition of the box upon delivery. A reactive customer service and receipt of parts within a correct timeframe. I recommend this seller, to renew

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Acheteur Vérifié

Published on 26/06/2023 à 10h48

Received with a broken hub but they sent me a wheel and otherwise it's fine, it works well, great quality-price ratio, delivery quite fast, nice for terrains and forests

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Acheteur Vérifié

Published on 26/06/2023 à 10h42

Here I had answered you, the verified review software manages publications automatically, as you can see we respond to everyone and we are open to criticism. A call or even an email is still the best way to reach us and resolve issues :) See you soon

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Acheteur Vérifié

Published on 23/06/2023 à 19h56

Very good purchase I am happy to see for the future

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Acheteur Vérifié

Published on 23/06/2023 à 13h00

Satisfied

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Acheteur Vérifié

Published on 23/06/2023 à 10h40

Nothing to report very professional fast delivery. thank you

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Acheteur Vérifié

Published on 20/06/2023 à 20h10

Missing screws, carburetor missing screws as well.. bent handlebars.. it looks like a lot for a new motorcycle, it seems like used, too bad. I hope it will be addressed.. too bad I didn't take a photo

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Acheteur Vérifié

Published on 20/06/2023 à 15h21

Average

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Acheteur Vérifié

Published on 20/06/2023 à 10h49

I ordered a 150 lx mini drift, one fork was defective, the after-sales service was very quick 'super', they are sending me forks but not the original one, so I have to change the front brake caliper up to the master cylinder and the original fork cover fairings don't fit my new forks, so I have no fork protection...

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Acheteur Vérifié

Published on 20/06/2023 à 10h34

The deco kit is poorly copied and does not fit at all on the opposite cover of the exhaust outlet. Moreover, the advice given for installation indicated to put a little soapy water before installation to be able to adjust the kit, but as a result, the kit no longer sticks... Anyway, it's a shame for this product.

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Response from MiniMX Published on 21/06/2023

Hello, we are sorry for this inconvenience. Have you contacted customer service to inform them of your installation problem? Best regards, Mini MX

Acheteur Vérifié

Published on 20/06/2023 à 08h45

Good, good product

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Acheteur Vérifié

Published on 19/06/2023 à 11h05

There are bugs depending on the times of the day

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Acheteur Vérifié

Published on 19/06/2023 à 08h50

Everything is great on the site and with the delivery, even the quick and courteous customer service is very professional, just on my first order I did not receive the small gift offered and selected, waiting for my second order we will see if that one is found inside otherwise everything is very good

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Acheteur Vérifié

Published on 18/06/2023 à 15h24

Several parts not received in good condition.

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Response from MiniMX Published on 20/06/2023

Hello :) If there is a problem when receiving your order, you need to send us an email and customer service will take care of it. I just checked and I have no email from you. We look forward to hearing from you. Have a nice day :)

Acheteur Vérifié

Published on 17/06/2023 à 08h19

Very poor delivery

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Response from MiniMX Published on 19/06/2023

Information provided on the site as well as the photos are misleading. To date, I still have not received the refund for my return order.