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A
Rating: 3 out of 5
Well-made site, not very intuitive in mobile version
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 549 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 2 out of 5
I gave two stars for the speed of delivery but I ordered a rim and there was a loose spoke that was removed, and the rim is scratched very disappointed for my first order
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Response from MiniMX
Hello, We apologize for this inconvenience. Please feel free to contact our customer service so that we can find a favorable solution to your problem. Best regards, the Mini Mx team
A
Rating: 3 out of 5
Easy navigation on the site, but item not designated as out of stock. Responsive service, but a bit stingy. Instead of an exchange for a slightly more expensive item, they exchange it for a cheaper item; speed of delivery.
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A
Rating: 4 out of 5
Engine received on time, only flaw is the 4-stroke starter that came off, result is it needs to be changed, my son is disappointed, luckily I have 2 other bikes on the side
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Order ok, very good packaging, no issues
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A
Rating: 1 out of 5
Disappointed with customer service. Machine damaged upon receipt, some parts are defective and no replacement, this is not normal.
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Response from MiniMX
Hello, We apologize for this inconvenience. Currently, the customer service is still trying to find a positive outcome with you so that you can be satisfied. Best regards, the Mini Mx team
A
Rating: 4 out of 5
Very good site but delivery a bit late compared to what they say on the site, that's it
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A
Rating: 1 out of 5
Bad customer service
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Response from MiniMX
Hello, We apologize for this inconvenience. The customer service has reached out to you with a commercial gesture regarding the damaged part, however, the service cannot apply a promotion retroactively on a past order. Best regards, the Mini Mx team
A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Well-made site
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A
Rating: 4 out of 5
Perfect
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A
Rating: 3 out of 5
Good
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A
Rating: 2 out of 5
The silencer cartridge received has an entrance that is too small, and according to your return policies, it is almost useless for me to send it back to you, moreover, the delivery was not made on time.
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Response from MiniMX
Hello, We apologize for this inconvenience. We invite you to contact our customer service by email at [email protected] if the product is not compliant, we will try to find a favorable solution to this problem. Best regards, the Mini Mx team
A
Rating: 4 out of 5
Rather good
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A
Rating: 3 out of 5
Fast delivery, compliant products. The return due to an error cost me 17 euros for a handlebar worth 70 euros, I would choose a brand with free returns in the future.
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A
Rating: 2 out of 5
Customer service is very quick in their responses, however, I received the wrong package and I still have not received my personal package.
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Response from MiniMX
Hello, We apologize for this inconvenience and are trying to resolve your problem as quickly as possible, as you may have noticed. Unfortunately, we are dependent on the carriers. Please feel free to get back to us if necessary so that we can try to expedite the procedure if possible. Best regards, the Mini Mx team
A
Rating: 4 out of 5
Order conforms to the purchase. Just a small downside regarding the order status which was marked as in delivery way too early compared to the actual delivery date.
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A
Rating: 4 out of 5
Quality product
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A
Rating: 3 out of 5
Despite a delivery error, customer service was responsive and sent me the correct product the second time.
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A
Rating: 4 out of 5
Conforms to my expectations
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A
Rating: 4 out of 5
Fast order received within three days
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A
Rating: 4 out of 5
Delivered on time and good packaging of the product
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A
Rating: 1 out of 5
Customer service very disappointing, no commercial gesture
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Response from MiniMX
Hello, We apologize for this inconvenience. The manufacturer does not guarantee steel rims and considers this type of breakage as a usage defect.
A
Rating: 3 out of 5
Well delivered and very quickly
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A
Rating: 1 out of 5
I bought a helmet on 14/11/21 following the seller's size chart and based on my old helmet which is of the same brand and model, just the color changes. Once received, I noticed something was wrong, so I called customer service for the absurd exchange terms in 2021. Returns are at the customer's expense and the representative did not want to hear anything, no gesture!!! For a safety equipment... In short, for me, this site is not reliable.
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Response from MiniMX
Hello, We apologize for this inconvenience. What was wrong with the helmet? Returns in case of an order error are indeed at the customer's expense as indicated in our T&Cs. Any request for a commercial gesture must be made by email to [email protected]. Best regards, the Mini Mx team
A
Rating: 4 out of 5
We can always do better
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A
Rating: 3 out of 5
Great except for the sky blue handlebar which was full of scratches. After about fifteen emails, I finally managed to get a refund. Otherwise, everything is fine and that doesn't mean I'm going to look elsewhere for my parts. Out of the 2 orders placed, only the handlebar caused a problem.
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A
Rating: 4 out of 5
The hose is correct and perfectly usable, I take away one star because 14cm of the hose is yellowed and it's not the most beautiful effect..
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A
Rating: 4 out of 5
Good with a few small things to fix, the guard is not the right size, brake lever too thick to fit in the handle
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A
Rating: 4 out of 5
Very good delivery
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A
Rating: 3 out of 5
Very good site
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A
Rating: 3 out of 5
Average, because 17-inch wheel instead of 14
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Response from MiniMX
Hello, We are sorry for this inconvenience, we are trying to find a positive solution to your problem in our email exchanges.
A
Rating: 1 out of 5
No deadlines respected for delivery. I paid extra to have it at home in 24 hours, I received it a week later at a relay point with my package unknown.
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Response from MiniMX
Hello, We apologize for this inconvenience, we only deliver on weekdays, you ordered on Friday the 12th with a delivery in 24h/48h depending on your region (as indicated on the site) your package was indeed delivered to a relay point after the driver did not show up at your home. TNT chose to leave your package at a relay point to avoid a return to the sender.
A
Rating: 4 out of 5
Available, fast delivery, compliant products.
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very clear
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Good site but some sales items are not functional
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