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A
Rating: 3 out of 5
for this order, it was very good but it hasn't always been the case with previous orders
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 549 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
My order was very good but regarding the tire it's not great, the tire jumped all the spikes with just a ride with my ycf
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A
Rating: 1 out of 5
Big disappointment regarding the quality of some products....
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Response from MiniMX
Hello, Can you specify your opinion?
A
Rating: 1 out of 5
It's not great
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Response from MiniMX
Hello, Can you specify your opinion?
A
Rating: 3 out of 5
Baston is NOT RECOMMENDED!!!!! Random finish....I regret buying this machine. A very unhappy customer.
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A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
good, serious
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A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
Great, I am always delivered on the scheduled date
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A
Rating: 2 out of 5
Items were swapped in my order. When I called, it was made clear to me that I didn't understand anything, and the waiting time to speak to an advisor is very long.....
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Response from MiniMX
Hello, which item was swapped in your order? Please note that many people contact us every day by phone, but you can also reach us by email or via our live chat. Regarding your delivery, we do not quite understand your message; your order 1152461 was delivered in two days! Best regards, The MiniMX team.
A
Rating: 2 out of 5
I still have not received my order; the delivery time is too long for stock material. I hope to receive it one day!
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Response from MiniMX
Hello, indeed as indicated by your tracking, you were delivered today. The logistics platforms of Colissimo are doing their best to restore the situation post-confinement, but we are aware that some deliveries take longer than usual, and we are sorry for that. To clarify our response, you ordered on 06/17/2020 at 7:15 PM, your order left our warehouses on 06/18/2020 at 10:50 AM. Best regards, The MiniMX team.
A
Rating: 4 out of 5
simple access site, fast, welcoming staff on the phone, it would be interesting to provide the dirt bike documentation following its delivery or to put it in the buyer's account, difficulties in finding the right references for my dirt bike or anything compatible
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A
Rating: 4 out of 5
efficient service
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A
Rating: 4 out of 5
Very good quality but delivery a bit long
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A
Rating: 1 out of 5
This is the second time I order from you, and it is not the right product in the end
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Response from MiniMX
Hello, You did not order a coil for YCF50A, but a standard coil. Our customer service did give you the correct reference (YCF) to order, which is specific to your child's motorcycle model. You can return your coil for a refund.
A
Rating: 3 out of 5
Good
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A
Rating: 4 out of 5
Very fast delivery times.
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A
Rating: 2 out of 5
The delivery was 20 days late, understandable given the confinement conditions, but the package arrived damaged, the protective iron bar was bent, and the rear guard was crushed.
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A
Rating: 4 out of 5
rather serious, I recommend!
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A
Rating: 4 out of 5
Very satisfied with the delivery and the site is very easy to use
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A
Rating: 4 out of 5
Perfect
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A
Rating: 1 out of 5
Plastic kit sold as complete and finally arrives without a rear fender, so yes it was marked but all the way at the bottom of the description, do we have to read that far when we know what we need...
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Response from MiniMX
Hello, As you indicate yourself, 'It is indicated in the product description.' It is important to read the product description; many pieces of information are included there. Best regards, The MiniMX team
A
Rating: 4 out of 5
Great parts, good quality. But a small delivery problem otherwise very good.
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
no problem
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A
Rating: 1 out of 5
They do not want to give a return slip, not very commercial
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Response from MiniMX
Hello, We handle merchandise returns in the case of an error on our part. We cannot cover all return costs in case of incompatibility. Best regards, Mini MX
A
Rating: 4 out of 5
Nickel
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A
Rating: 3 out of 5
Good, fairly quick delivery, I appreciate it
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A
Rating: 2 out of 5
Regarding my order, overall it is correct and fast, 3 days between the order and receipt!!! For that, I would give 4 stars, but the problem is that the carburetor I bought needs to be adjusted, and for that, I need technical advice, and even after sending an email, I am still waiting for a callback!!! Too bad, this tarnishes the brand image... P.S.: I did try to get information by phone, but the nice ladies do not know enough about what I was asking...
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Response from MiniMX
Hello, no, a carburetor does not need to be adjusted as you understand it. A carburetor is factory set, but often you will need to adjust it according to your riding style, and you are the only one who can do that. There are many tutorials that explain how to adjust a carburetor according to your needs, but to delve into the subject: The carburetor adjustment is done in two points. - 1: Adjust your mixture screw. For this, tighten your screw all the way and then loosen it by 2 turns or 2.5 turns max. - 2: Play with the notches of your needle in your slide. Depending on your needs and riding style, lower or raise the needle by one notch. If raising or lowering the needle makes the bike's behavior more in line with your needs, then you are on the right track. You can check our YouTube channel; an explanatory video has been made: https://www.youtube.com/watch?v=ANX9P9OVngE
A
Rating: 4 out of 5
Delivery quite fast just the packaging damaged and full of oil during transport
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A
Rating: 4 out of 5
No problem with the part.
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A
Rating: 4 out of 5
okay
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A
Rating: 4 out of 5
Great as always thanks team
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A
Rating: 3 out of 5
Apart from the fact that at the time of the order the site was not up to date and that I ended up ordering a motorcycle that was out of stock (so 1 month to receive my motorcycle) quite happy with the customer service that responds quickly and the motorcycle is great I recommend! Make sure it is in stock! If not for this month of waiting 5* without hesitation
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A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
Very good... Too bad for the unavailability of some products or the restocking time...
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A
Rating: 4 out of 5
Everything is ok, except for the pipe, it is too short
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A
Rating: 1 out of 5
Big delivery problem due to a mistake on their part. The customer service looks down on you and does not want to hear anything. I managed to find my package after 10 days of searching. I asked customer service to pass me their manager, no way. The manager contacted me only after a threat of filing a complaint. I do not recommend this site due to very poor customer service.
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Response from MiniMX
Hello, As you may have seen with our agents, your package was indeed received by the Leclerc center, which did not dispatch your package as it should. We therefore had to contact the Leclerc center directly so that they finally made your package available to you. Our customer service did its job, first by contacting the delivery company to confirm the proper delivery of your package and thus its availability, and secondly by directly resolving the situation, which the Leclerc center did not seem to prioritize. Best regards, The MiniMX team
A
Rating: 2 out of 5
Delivery supposedly within 24-48 hours arrived after 10 days in a torn box with already opened product boxes.
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Response from MiniMX
Hello, regarding your delivery, transport services are still saturated and are doing their best to deliver you within the indicated timeframes. We are sorry that you had to wait 6 days for your order instead of 3. We will pass your message to our delivery partner. Regarding the products and your delivery, we do not see any reservation noted so that we can file a complaint with the carrier; did you contact our after-sales service?
A
Rating: 4 out of 5
great as usual only downside one of the cleaning products was open and these opened during delivery ... otherwise nickel thanks team
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