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S
Rating: 1 out of 5
2 orders received wrong item. Seen with customer service which is very incompetent.
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2, 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
Perfect
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B
Rating: 3 out of 5
Satisfied
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N
Rating: 5 out of 5
Top service as usual!
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S
Rating: 5 out of 5
Super fast shipping
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W
Rating: 2 out of 5
Motorcycle arrived with stains on the seat, the plastic/deco kit protections removed as well as traces of assembly on the handlebars. No response from customer service since, it's a shame.
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Response from MiniMX
Hello,
We responded to your email of 17/09 at 07:07 on 17/09 at 10:52.
Your motorcycle has traces of assembly on the handlebars because your motorcycle is 100% assembled at the factory for all safety tests, tightening the clamp on a handlebar marks the aluminum from the assembly.
The minor stains on your seat are only related to dust from transport and the packaging of your Motocross.
We have submitted your request to CRZ but they can proceed with the changes of parts if it does not involve a major defect or breakage.
Concerned about your satisfaction, do not hesitate to contact us on a future order, we will offer you a commercial gesture/discount.
Best regards,
Mini MX
We responded to your email of 17/09 at 07:07 on 17/09 at 10:52.
Your motorcycle has traces of assembly on the handlebars because your motorcycle is 100% assembled at the factory for all safety tests, tightening the clamp on a handlebar marks the aluminum from the assembly.
The minor stains on your seat are only related to dust from transport and the packaging of your Motocross.
We have submitted your request to CRZ but they can proceed with the changes of parts if it does not involve a major defect or breakage.
Concerned about your satisfaction, do not hesitate to contact us on a future order, we will offer you a commercial gesture/discount.
Best regards,
Mini MX
A
Rating: 5 out of 5
Package received quickly, small downside for the instruction manual to assemble the motorcycle, but otherwise once assembled super machine!
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C
Rating: 5 out of 5
super
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K
Rating: 5 out of 5
Live reason top I recommend
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S
Rating: 5 out of 5
Following an exchange of the 60 s crz which was faulty for the 110 s crz nothing to say. Thank you for this perfect customer service.
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D
Rating: 5 out of 5
Super fast I recommend
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A
Rating: 5 out of 5
Great site a top customer service delivery of my erz 300 injection fast and efficient I recommend with my eyes closed
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M
Rating: 1 out of 5
Satisfied with the order. However, delivery too long via DPD
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Response from MiniMX
Hello Maxime,
Thank you for your feedback and we are glad that your order satisfied you. We fully understand your frustration regarding the delivery time via DPD. The average DPD delay is 24/48h, unfortunately it can happen that this delay is delayed, please believe that this is independent of our will.
We do our best to ensure preparation and shipping of our orders in less than 24h and we strive to maintain this level of quality.
We remain at your entire disposal and hope to see you again soon
Best regards,
The MiniMX team
Thank you for your feedback and we are glad that your order satisfied you. We fully understand your frustration regarding the delivery time via DPD. The average DPD delay is 24/48h, unfortunately it can happen that this delay is delayed, please believe that this is independent of our will.
We do our best to ensure preparation and shipping of our orders in less than 24h and we strive to maintain this level of quality.
We remain at your entire disposal and hope to see you again soon
Best regards,
The MiniMX team
A
Rating: 5 out of 5
Everything perfect and of exemplary speed...thank you
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J
Rating: 5 out of 5
Serious site. Efficient customer service
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C
Rating: 5 out of 5
Parts conform and speed of service
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J
Rating: 5 out of 5
Very happy with the customer service and products sold by mini X. Just a small delivery problem, delivery can sometimes be quite long but otherwise everything is perfect.
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J
Rating: 5 out of 5
Top
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K
Rating: 1 out of 5
Customer service not great Problem with new electric motorcycle chain that breaks no warranty
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C
Rating: 5 out of 5
At the top
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L
Rating: 5 out of 5
I received the order well but my piston has 2 or 3 scratches and no assembly plans for the rings a bit of a shame!
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T
Rating: 1 out of 5
I have already given my opinion and I am very disappointed. Best regards
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Response from MiniMX
Hello Thibaut,
Thank you for taking the time to share your experience, even if it does not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. Can you give us more information regarding your dissatisfaction?
Best regards,
Mini MX
Best regards,
The MiniMX team
Thank you for taking the time to share your experience, even if it does not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. Can you give us more information regarding your dissatisfaction?
Best regards,
Mini MX
Best regards,
The MiniMX team
E
Rating: 5 out of 5
Good
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F
Rating: 5 out of 5
Top
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S
Rating: 1 out of 5
Motorcycle that wouldn't start due to poor factory assembly. Additional garage fees not planned even though it was new.
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T
Rating: 5 out of 5
Perfect
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G
Rating: 3 out of 5
Good but wheel arrived flat
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C
Rating: 5 out of 5
Very fast interesting price I recommend
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F
Rating: 5 out of 5
Nothing to report
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L
Rating: 5 out of 5
Good site but made a mistake in my order
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E
Rating: 5 out of 5
-
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D
Rating: 5 out of 5
Superb bike I recommend and exceptional phone reception
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E
Rating: 5 out of 5
Everything was perfect!
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P
Rating: 5 out of 5
Thank you customer service
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A
Rating: 5 out of 5
Great
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R
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Very reliable and never a problem
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D
Rating: 5 out of 5
Great
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H
Rating: 1 out of 5
Terrible! Vehicle broke down upon arrival, no support from customer service. Non-compliance with French laws as the vehicle is guaranteed for only 3 months instead of 2 years. In short, legal action underway
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B
Rating: 5 out of 5
Top notch!!! Advice, spare parts, shipping and quality
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