Customer reviews of MiniMX

Satisfied so far but disappointed with this order, perfect speed, average products

Still no stickers after several orders over 200€ and several requests, headlight plate without the end that holds the brake cable, in short, getting worse and worse

I sent an email following a phone call, stating that I was missing a rear 12-inch wheel in my order. I never received a response.

Poor communication

Many technical sheets are missing with the dimensions of the items.

For the price of the package, I would have appreciated a gift or a gesture from the site

Part of the merchandise is not compliant with the order. Not adaptable to the motorcycle.

The order never arrived, it was blocked at the post office, when I contacted them, I was told to contact the post office myself... after telling them that it was their responsibility to do so, they filed a complaint with Colissimo. This is not Minimx's fault, but my order shows as delivered on the site while the tracking still indicates it as blocked, I am told that it is Colissimo that displays it this way... the status changed the day I complained about the delay. The customer service responds, but without any useful communication, I made 2 refund requests but they were not taken into account. It has been 1 month and 1 week since I placed the order. No commercial gesture has been proposed to me, I am told to wait for Colissimo's decision but the deadline for Colissimo on the complaint has passed and still no news. I was already made to wait on the chat without a response for 20 minutes just to be shown a tracking status on the complaint. This package was for my son's birthday, several family members had paid for it, ordered 1 month earlier and my son will not have much on the day, again not their fault, but no gesture proposed. I find that sending the same item back would have been logical since the package is, according to Bpost, lost (Bpost handles Belgian delivery). Given the exceeded European deadline, I will go through Paypal to get a refund, Minimx does not seem to want to do it.

The site is nice and clear, the delivery is correct, but unfortunately my last order did not satisfy me.

Terrible delivery!! My package was not delivered to the initially planned relay. It finally arrived 28 km from my home via Chronopost, which makes almost 60 km round trip, and this without any explanation. It's lamentable from a carrier like Chronopost!!

Package tracking can be much better.

My package arrived damaged and I was missing an item.

Disappointed

Wiring harness needs to be redone from A to Z. No indication that the original harness does not fit without modification on the coil as well as on the kill switch. The electrical diagram is not adapted at all. This is the second time I buy a complete ignition (CDI, coil, ignition, and harness) and the second time everything needs to be redone.

partially satisfied

Small defect

Very arrogant advisor who slightly treats customers like their buddies.

Satisfied, top team, very responsive, well done

Every order was very good, I ordered bearings and I asked if they were good, and they cannot fit on my wheels...

Delivery delay, having taken 24/48h since my order was urgent.

The model received does not match the announced model.

Very poor communication from customer service. I don't remember the name exactly but the interlocutor Vidal is lacking.

My package has disappeared.

Very fast shipping but forgot to provide the wheel fixings, too bad

I was supposed to receive a sticker that was not included in the order, the skid plate is of very low quality... Disappointed.

Minimx scammed me 11€ with Chronopost delivery that supposedly delivers the next day, but Minimx did not tell me that if my order exceeds 5kg, next-day delivery cannot be handled.

Good

I didn't receive the same tire as in the photo ...

My package still hasn't arrived, it was supposed to arrive two days ago

Hello, order received, but the tire carcass is all twisted and deformed, poor storage! And not the model ordered?! photo

Parts too small do not fit on 250cc vertical engine 167fmm contrary to the description...

I ordered one size and received another size. No response to my request if my initial size was available!

I only received half of my package, and no news on the status of the engine.

Everything is perfect delivery, site except for the order error I ordered a classic start engine and received an engine with kick start.

Very fast delivery. The only downside is that a bottle of oil, although well packaged, leaked in the package.

Most of the parts received do not correspond with my motorcycle or are defective, I will not order from your site again. Might as well order from Aliexpress.

I asked for advice to replace a broken handle, it is the one that was recommended to me on the chat. I won't explain the grinder hits it took to do its job. 125 CRZ I am not looking to complain because I had to modify the part. But if you send me back, which model will it be? Free of course, that would ease the disappointment.

Very disappointed the product ordered is not the one received.

I would have gladly given 5 stars for the ease of use of your site, as well as the friendliness of the people I spoke with. But paying for 3 wheels to receive 2, due to the poor work of your delivery provider and not being kept informed makes me feel like I am 'the fool of the joke....

Damaged control handle, defect on top