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A
Rating: 3 out of 5
2 orders 2 problems, ipod grease pot already opened with fingerprints and the loyalty point system still very slow to update
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2 and 3 stars
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Rating: 2 out of 5
I did not receive my valve adjustment shims while I ordered them, I received everything else but not the shims. I sent them an email and no response, thank you!
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Response from MiniMX
Hello :) we replied to you this morning, sorry for not responding on Sunday :) Have a nice day
A
Rating: 2 out of 5
Hello, when I ordered on the site there was a Monster deco kit offered and nothing at delivery
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Response from MiniMX
Hello, I think you simply did not select the gift because it does not appear on your order, during the next time do not hesitate to call us, we will add it with pleasure. Have a nice day :)
A
Rating: 3 out of 5
A bit disappointed there were missing screws and the fuel hoses not cool my son was disappointed
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A
Rating: 1 out of 5
Bad description on minimx
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Response from MiniMX
Hello, if you have a problem, do not hesitate to contact us. Have a nice day
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Rating: 1 out of 5
I have not received my order but it has been delivered, shameful
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Response from MiniMX
Hello, as already discussed with you, the package is declared delivered with your signature, a procedure has been opened with the carrier for delivery dispute. Have a nice day
A
Rating: 1 out of 5
Hi, order arrived 13 days later. And sticker sheet missing. I'm hesitating to take the second bike.
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Response from MiniMX
Hello, we apologize for the logistics problem that delayed your motorcycle delivery, for the sticker sheet you did not select it as a gift that's why you did not receive it. Do not hesitate to call us for the next order so we can add it to your order without any problem. I wish you a good day and see you soon on Mini MX
A
Rating: 3 out of 5
Good motorcycle only flaw the starter is already broken with only 5 starts so disappointed
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Rating: 3 out of 5
the ignition switch does not stay engaged. Have to put an elastic band to keep it engaged
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Rating: 2 out of 5
I am waiting to be contacted
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Response from MiniMX
Hello, I left you a voicemail, don't hesitate to call us back. Have a nice day
A
Rating: 3 out of 5
I ordered a new CRZ 125S and was delivered a used one, problem solved by phone and sending a new one a few days later. Despite this problem you resolved it quickly
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Rating: 1 out of 5
I have not received the master cylinder I ordered
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Response from MiniMX
Hello, your package is indeed declared as delivered, however I do not see any email request from you, if you had a problem just contact customer service. We are very available. Have a nice day, I look forward to hearing from you :)
A
Rating: 2 out of 5
The site is not too badly done. A missing product. Another received does not match the description. They do not give me any information if I can have the right product. The customer service leaves much to be desired. In short... not very serious.
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Response from MiniMX
Hello :) There was a preparation error on your order, which can happen. A return slip and a refund have been made so that you can reorder after being refunded. We are very serious indeed and handle all customer requests as you may have noticed. A human error in preparation can happen. Have a nice day.
A
Rating: 3 out of 5
The springs for the line are missing
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Rating: 1 out of 5
I have never received my package, poor quality part, I do not recommend
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Response from MiniMX
Hello :) your motorcycle has indeed been delivered in Belgium, thank you for being honest. Have a nice day and see you soon :)
A
Rating: 1 out of 5
The ordered parts do not fit together.
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Rating: 1 out of 5
Disappointed
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A
Rating: 1 out of 5
At the first use, bad contact with the cut-off switch, the service sends me a new one which is ultimately not identical to the one installed, as a result the service says they are out of stock and I have to make a connection myself to be able to operate the motorcycle, so I end up with a brand new motorcycle of a week that ultimately cannot function with their cut-off switch, very disappointed, to be avoided
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Response from MiniMX
Hello :) we sent you an adaptable spare part to avoid making you wait until the part is available so you can use the motorcycle. I am sorry that this solution does not suit you. Have a nice day
A
Rating: 3 out of 5
Delivery received Broken chain guard, broken spark plug, ignition problem at startup. Now I am waiting for Minimx's response to see what they will do because I could not wait and not give it to my son.
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Rating: 2 out of 5
Hello, After receiving the item, it turns out that I have no ignition despite the correct connection and assembly of the ignition.
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Rating: 3 out of 5
a lot of references out of stock and little technical information like the dimensions of the parts for example
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Rating: 3 out of 5
Impeccable engine but carburetor leaking a lot a bit disappointed after fast delivery just a shame carburetor problem I will change it
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Rating: 1 out of 5
Hello, I am disappointed in my order there was a sticker sheet indicated as a gift. Unfortunately, upon receipt, nothing. Not nice because the kids were looking forward to receiving them.
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Response from MiniMX
Hello :) I think you thought you had selected it but that is not the case, it did not appear on the order and that is why you did not receive it, it is not an oversight on our part. During your next order, just call us and we will add it without any problem, we are not monsters especially if it's for the kids :) Have a nice day, see you soon
A
Rating: 3 out of 5
Speed of delivery but product not received in the ordered color… (children's bmx jersey).
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Rating: 1 out of 5
I paid for next day delivery before 1 PM and still no package
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Response from MiniMX
Hello :) your package left in the afternoon after you placed the order at 12:31, you chose GLS and received it in 48 working hours, to receive it before 1 PM the next day you need to select Chronopost. We do our best to ship as quickly as possible, unfortunately there are sometimes unforeseen events with carriers. Have a nice day and see you soon :)
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Rating: 1 out of 5
Fast delivery.
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Rating: 2 out of 5
No help provided during my request for the desired part, so it is not the right one we received...
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Response from MiniMX
Hello :) What is the problem and how did we exchange? If we made a mistake, it can happen, just contact us. We are very available on chat, by email, or by phone from Monday to Friday from 9 am to 6 pm. I look forward to hearing from you.
A
Rating: 3 out of 5
Nickel except for the delivery company
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A
Rating: 3 out of 5
Ordered material functional but not adaptable. Had to cut part of the battery support and the push rod of the master cylinder is too short, had to adapt an intermediate piece.
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Rating: 1 out of 5
Product not compliant with my order for the rear wheel axle, error on the part of the store, the customer must prove it
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Response from MiniMX
Hello :) I do not see any email from you, it can happen that we make a mistake on a shipment, we only ask for a photo of the received part so that we can verify our stock. Have a nice day
A
Rating: 3 out of 5
I did not receive the stickers
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Rating: 1 out of 5
Sent the wrong model
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Response from MiniMX
Hello :) as discussed on the phone, you need to contact us if there is a problem with your order, I am waiting for your email to resolve this. Have a nice day
A
Rating: 2 out of 5
I can't start the motorcycle.
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Rating: 1 out of 5
The advisor does not help the customer, just goes around in circles for nothing and in the end says the same thing on the phone and via email. I advise you to change him because he is not listening and to get a response from him you have to ask the same question 20 times, if he is not capable of meeting our needs he should change jobs, best regards.
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Rating: 1 out of 5
Hello, I requested help directly before ordering, sent photos of my motorcycle and got a response yes it's good it's compatible. As a result, I find myself with a plastic kit and a decoration kit that do not fit my motorcycle at all.
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Response from MiniMX
Hello :) As discussed on the phone, we probably made a misjudgment. I am waiting for your email to provide you with a return label and send you the appropriate plastics. Human error happens, we apologize again and we will resolve the issue. Have a nice day.
A
Rating: 3 out of 5
Nothing to say
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A
Rating: 3 out of 5
Well... I was thinking of having a commercial gesture following the first order of the motorcycle or the tank was cracked. I had to wait about 1 week before the son faced it for the first time.
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A
Rating: 3 out of 5
Missing the support collar of the silencer and impossible to call them by phone
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Response from MiniMX
Hello :) We spoke on the phone several times as well as by email and a solution has been found. Have a nice day
A
Rating: 3 out of 5
There is a missing shock absorber ring in my package and the cylinder arrived with a bent cooling fin
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Response from MiniMX
Hello :) If you encountered a problem upon receipt, please send an email with photos to [email protected] and we will resolve this inconvenience. Have a nice day
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Rating: 1 out of 5
Bad
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Response from MiniMX
Hello :) What is the reason for your dissatisfaction? Have a nice day.