The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello :) What is the reason for your dissatisfaction? Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered a dirt 150 mini mx but due to a stock shortage they switched me to the model above, a 150bw CRZ 2023. I received the motorcycle, there were 2 of us with a friend who bought it, he received 2 left forks, I unboxed and the handlebar bridge screws, front wheel axle, and spacers were missing. 1 week later I received the parts after numerous calls to the brand, I did not receive the correct spacers so they sent me the right ones. I was able to use the motorcycle 2 weeks after receiving it.
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Response from MiniMX
Hello :) There were indeed some problems with your order, however everything has been taken into account and resolved. We apologize for the delays and the error during the return of the part. Hoping that the shipment of the higher range motorcycles will suit you in the long run. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Too long and I do not recommend!
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Response from MiniMX
Hello :) You ordered on Friday, August at 10:40 PM, your order was processed and shipped on Monday, August 14, and you received it on August 16. We are sorry, but we cannot cancel during holidays unfortunately :) Have a nice day and see you soon.
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Acheteur Vérifié
Rating: 1 out of 5
Order supposed to arrive the next day but delayed by 2 days and in the end not the right part even though it is indicated on the product that it was supposed to be the one.
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Response from MiniMX
Hello :) You ordered on Tuesday at 7:38 PM, which is after our opening hours, so the order was processed on Wednesday and you were delivered on Thursday morning, which is less than 24 hours. Regarding the compatibility of the product, I do not see any request from you to customer service by email. We always try to update product sheets and ensure the compatibility of parts. Unfortunately, sometimes in the world of Dirt, compatibilities are let's say
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Acheteur Vérifié
Rating: 3 out of 5
The site bugs a lot
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Acheteur Vérifié
Rating: 1 out of 5
Hello :) I would be curious to know the reason for your dissatisfaction because we offered you a higher-end model at the same price as the one that was no longer available, it is difficult to do better in your case. I am waiting to hear from you. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
The wheels received were not new, or of poor quality as they are rusty at the rim with already some dents and the rear wheel was mounted with a front brake disc... Very fast and efficient delivery but mediocre quality product. Too bad.
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Response from MiniMX
Hello :) All the products we sell are new without exception. If there was a problem with the packaging and the products are damaged, which can happen, just send us an email with photos of the received products explaining the problem and customer service will take care of resolving the issue. However, in your case, I do not see any request from you. I am waiting to hear from you so that you are fully satisfied. Have a nice day and see you soon.
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Acheteur Vérifié
Rating: 1 out of 5
Poor quality
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Response from MiniMX
Hello :) What is the problem with your order, please? Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
Well received the pocket for my son however the tank is cracked.
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Response from MiniMX
Hello :) We apologize for this inconvenience and following your request a replacement tank is being sent to you. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Motorcycle received with a broken box, the fork is bent! Almost impossible to put the spacers. The front brake cable attachment is broken... Impossible to reach customer service... Disappointed for my son's birthday gift...
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Response from MiniMX
Hello :) Customer service is available from 9 AM to 6 PM every day by dialing 3 at the switchboard, and I do not see any email from you regarding this issue. If there was a problem during transport, we will remedy the issue. I am waiting to hear from you.
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Acheteur Vérifié
Rating: 3 out of 5
Very poor quality hose but the carburetor is perfect, to see over time... fast delivery and
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Acheteur Vérifié
Rating: 3 out of 5
fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
Quad assembled... and variator that breaks after 3 hours of riding pfff unacceptable to spend 1018€ on the sale.
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Response from MiniMX
Hello :) We apologize if you had a problem with the vehicle, as discussed, I am waiting for your email so that we can resolve the issue as quickly as possible. Have a nice evening.
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Acheteur Vérifié
Rating: 1 out of 5
The delivery is terrible, you say it arrives in 72h 48h, it has been a week since I ordered and I still have not received my dirt order.
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Response from MiniMX
Hello :) According to what I see on your order, you ordered on Tuesday evening at 9 PM, the order was shipped on Wednesday and you received it on Friday, which is 48 hours. I am sorry if it seemed long to you, but the deadlines were respected. We always try to do our best. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
Average view that the fork was missing, not even a small gesture from your side apart from the return of the fork, too bad
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Acheteur Vérifié
Rating: 3 out of 5
Two damaged parts, front fender and rear caliper as well as the metal transport box
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Acheteur Vérifié
Rating: 1 out of 5
The ordered product does not match my order.
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Response from MiniMX
Hello, I have received my order but I am very dissatisfied because you did not send me the correct spacers for the 50 sx.
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Acheteur Vérifié
Rating: 1 out of 5
Hello :) I think you made a mistake when placing your order because you ordered spacers for the 250cc models, feel free to call us for the parts corresponding to your vehicle. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
PROBLEM I ordered handlebar risers in double in the photo and upon receiving my order only one riser was received, plus nothing precise on your site that they are sold without the fixing screws... I am waiting for a response from them.
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Response from MiniMX
Hello :) Indeed, after checking, the risers were only made by 1, we will modify that immediately and we apologize for this misunderstanding. I will send you the second one quickly :)
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Acheteur Vérifié
Rating: 2 out of 5
Site okay.
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Acheteur Vérifié
Rating: 1 out of 5
PROBLEM I ordered handlebar risers in double in the photo and upon receiving my order only one riser received moreover nothing precise on your site that they are sold without the fixing screws.. I am waiting for a response from them
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Response from MiniMX
Hello :) so indeed after checking the risers were only made by 1, we are modifying that right away and we apologize for this misunderstanding I will send you the second one quickly :)
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Acheteur Vérifié
Rating: 1 out of 5
For now we are still waiting for the delivery... so not happy after 1 week after the order
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Response from MiniMX
Hello, I am really sorry for the length of this delivery, I also thank you for your understanding that it is the carrier who did not deliver. As agreed, I will make a commercial gesture for your next order. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
Some good quality items alongside others that are really average.
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Acheteur Vérifié
Rating: 1 out of 5
The rim is good but I find it disappointing that the hop needs to be adjusted because once the tire is mounted it feels like riding a horse, it's not very pleasant. It's already been 3 days that I've been trying to adjust it, if the guys are already mounting the spokes they could at least remove the hop and the warp because it's a hassle to adjust for a beginner, so disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
Hello nothing to say my daughter is happy except the delivery is too long. I promised my daughter for her birthday, it arrived 5 days later
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Acheteur Vérifié
Rating: 3 out of 5
For the site everything was very good for my orders, fast shipping but delivery no!
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Acheteur Vérifié
Rating: 2 out of 5
Fast delivery but not in line with what I expected!
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Acheteur Vérifié
Rating: 3 out of 5
Order ok, but a poster was supposed to be part of the package, which was not the case...
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Acheteur Vérifié
Rating: 1 out of 5
1 week before receiving my package instead of 3 days
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Response from MiniMX
Hello :) you received your package in 48 working hours, the package left Wednesday evening and you were delivered Monday, we are sorry if there was the 14th of July and the weekend in between. We always do our best to ship orders as quickly as possible. See you soon :)
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Acheteur Vérifié
Rating: 3 out of 5
Rear wheel misaligned, changing the spacer
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Acheteur Vérifié
Rating: 2 out of 5
No tracking.
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Response from MiniMX
CA410632895FR Hello :) Your tracking is indeed available on the post office's website :)
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Acheteur Vérifié
Rating: 1 out of 5
3rd order placed on the site, still a problem between delivery issues, payment issues, and now omissions in the order. I will order from another site now.
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Response from MiniMX
Hello :) your order was split into two packages as we indicated by email, so no product is missing :) Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
Delivery promises on a model not kept..... However, effective on changing the model and readjusting the order, with delivery in a week!
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Acheteur Vérifié
Rating: 2 out of 5
A bit disappointed, I ordered the exhaust for a 2023 LX drift 150 with frame 801 like the exhaust but impossible to mount it correctly because the frame interferes...
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Response from MiniMX
Hello :) I am sorry if there was an incompatibility, the world of Dirt bikes is quite particular and the parts are not all plug and play unfortunately, and it is better to ask us in advance for this kind of thing. Do not hesitate to send an email to customer service at [email protected] so that the after-sales service can help you. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
Everything is ok for the overall quality of my last order but a big problem with the rear brake pads which are defective, I will contact customer service..
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
Part received damaged
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Response from MiniMX
Hello :) we apologize for this and I see that your request was processed this morning in response to your email :)
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Acheteur Vérifié
Rating: 2 out of 5
I would have given 5 stars but on my last order from Thursday, the order was still being prepared despite the whole Friday to ship the order, thus blocking my weekend without parts. A bit disappointed knowing that I paid for express delivery at €12 and the express delivery that changes nothing because delivered at 4 pm in the afternoon while paying almost €12 for delivery.
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Response from MiniMX
Hello :) You ordered at 10:46 on Monday morning and you were delivered on Tuesday at 4 pm. Orders leave our place in the late afternoon, it's a 24-hour delivery, it's hard to do better... We do everything to process and ship orders as quickly as possible, it's difficult to do less than 24 hours as a deadline. See you soon anyway :)
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Acheteur Vérifié
Rating: 3 out of 5
Fortunately, the customer service is good
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a rim and when unpacking it I noticed that the bearing at the axle of the rim was broken
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Response from MiniMX
Hello :) we apologize if there is a problem with your product, send us an email with photos and we will do what is necessary :)
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