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A
Rating: 3 out of 5
The rim was unprotected in the damaged box, fortunately the rim was in good condition
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
Following my comment which you did not like and the absence of a response from you, I am removing another star for the service which is misleading, the proof is that you do not post it and you do not respond to me.. this was my last order with you, you have lost a customer.
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Response from MiniMX
Hello :) Your loyalty points due to your purchase are credited to your account, you may not find them because you have three accounts with the same address on our site. In a case like this, do not hesitate to call us, we can do it directly over the phone, computer problems can occur. Regarding your order, you ordered Wednesday evening at 5 PM, the order therefore left Thursday afternoon and you received it Monday morning, which is 48 working hours. I am sorry if this did not satisfy you, we offer a 24-hour service with Chronopost for any order before 1 PM, but the weekend will always be considered as two non-working days. See you soon with us and I repeat if you encounter a problem call us or send an email, we are very available, we cannot solve your problem if we are not aware :) Have a nice day
A
Rating: 3 out of 5
Pay + 10€ for express delivery, arrives in 1 week, almost not express at all, otherwise great
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Response from MiniMX
Hello :) The express delivery in 24h applies to mainland France, it allows you to receive it in two working days. We do our best to ship as quickly as possible, see you soon :)
A
Rating: 3 out of 5
Respect for delivery dates
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A
Rating: 2 out of 5
Very disappointed with my order. Very bad carburetor, non-functional adjustments... And other items not compatible while the description said otherwise...
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Response from MiniMX
Hello, we are sorry if a product disappointed you and you are not satisfied, however, I do not see any email to report the problem to us... I look forward to hearing from you to remedy the situation. Have a nice day.
A
Rating: 2 out of 5
Hello, I received the motorcycle but I received it with scratches on the cartridge and the front right fairing slightly but visible. I was missing a 10mm screw, so I had to go buy screws in the store. First start and the carburetor came off, so with my average knowledge, I think this is not normal. I tightened it, it seems to hold. I did not expect to receive a used motorcycle with defects like those I explained to you, for this I hope for a commercial gesture from you.
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Response from MiniMX
Hello :) You did not receive a used motorcycle and the tightenings need to be checked, however, the scratches and the fact that some screws were missing are obviously not normal. To remedy the situation, I invite you to send an email to customer service at [email protected] and we will respond to you quickly. Please include photos of the damaged areas. I look forward to hearing from you :)
A
Rating: 2 out of 5
I am missing the deco kit, you told me you would send me one, you still haven't done it.
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Response from MiniMX
Hello :) Looking at your order, everything has been sent correctly. If you have not received the deco kit, I invite you to email us and the necessary will be done without any problem. There may have been an oversight when putting it on the pallet, and we apologize for that. Have a nice day, I look forward to hearing from you.
A
Rating: 2 out of 5
I ordered a brake pedal on the seller's advice, he sent me the wrong one since he didn't have the one that fits my motorcycle. I received it, it doesn't fit, I contacted him to return it, he never wanted to, he made me go through customer service to get a refund. So be careful, he pushes for sales.
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Response from MiniMX
Hello :) You own a motorcycle that we do not sell, and therefore we do not have the original part as it was stated to you by email. My colleague suggested certain models that he thought could fit based on your photos, and he specified that to you. Moreover, after receiving the part and your request because you could not mount it, a return label at our expense was sent to you, so you did not pay anything for the return. I don't really see where the problem is, there was in no case a 'forced sale'. See you soon :)
A
Rating: 2 out of 5
The engine was wrapped in bubble wrap... without even a piece of polystyrene... 2 small boxes clearly already opened containing, in my humble opinion, half of the parts it was supposed to contain... I received a simple flexible sleeve with a gasket, 4 screws, a sprocket cover. In my opinion, the intake manifold is missing, the very specific gear selector for this type of engine, a flat kick that is not offset (if you want to keep your feet on the footpegs)... I am on the verge of returning the engine...
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Response from MiniMX
Hello, we apologize if the carrier was not gentle with your package. I see that you have taken the right step to email us. You just need to send us the photos that my colleague requested so that the process can proceed and your request can be processed as quickly as possible :) Have a nice day.
A
Rating: 2 out of 5
Inner tube of poor quality, too fragile, valve that gave way without forcing.
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Response from MiniMX
Hello, we do not have any particular problem with the Tecnium inner tubes which are not budget inner tubes. If you had a problem, you need to contact customer service so we can remedy it, and in your case, I do not see any email regarding this situation. I look forward to hearing from you as we are very responsive :)
A
Rating: 3 out of 5
Customer service not very responsive
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A
Rating: 3 out of 5
Received with a broken hub but they sent me a wheel and otherwise it's fine, it works well, great quality-price ratio, delivery quite fast, nice for terrains and forests
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A
Rating: 1 out of 5
Here I had answered you, the verified review software manages publications automatically, as you can see we respond to everyone and we are open to criticism. A call or even an email is still the best way to reach us and resolve issues :) See you soon
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A
Rating: 3 out of 5
Satisfied
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A
Rating: 3 out of 5
Missing screws, carburetor missing screws as well.. bent handlebars.. it looks like a lot for a new motorcycle, it seems like used, too bad. I hope it will be addressed.. too bad I didn't take a photo
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A
Rating: 2 out of 5
Average
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A
Rating: 3 out of 5
I ordered a 150 lx mini drift, one fork was defective, the after-sales service was very quick 'super', they are sending me forks but not the original one, so I have to change the front brake caliper up to the master cylinder and the original fork cover fairings don't fit my new forks, so I have no fork protection...
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A
Rating: 2 out of 5
The deco kit is poorly copied and does not fit at all on the opposite cover of the exhaust outlet. Moreover, the advice given for installation indicated to put a little soapy water before installation to be able to adjust the kit, but as a result, the kit no longer sticks... Anyway, it's a shame for this product.
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Response from MiniMX
Hello, we are sorry for this inconvenience. Have you contacted customer service to inform them of your installation problem? Best regards, Mini MX
A
Rating: 2 out of 5
Several parts not received in good condition.
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Response from MiniMX
Hello :) If there is a problem when receiving your order, you need to send us an email and customer service will take care of it. I just checked and I have no email from you. We look forward to hearing from you. Have a nice day :)
A
Rating: 1 out of 5
Very poor delivery
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Response from MiniMX
Information provided on the site as well as the photos are misleading. To date, I still have not received the refund for my return order.
A
Rating: 2 out of 5
Hello, I recently ordered a clutch and front brake lever kit. It was clearly specified that it was CRZ finishes and even on the packaging it was written CRZ. But the front brake lever did not fit at all on the master cylinder of my CRZ 140 from 2018. A bit disappointed given the price and the time it took me to install it. Best regards, Tony
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Response from MiniMX
Hello :) It is specified that the levers are intended for a certain type of master cylinder. The fact that it is the same brand does not necessarily guarantee compatibility, as is the case with many things. The best thing when you have a doubt or cannot install a part is to call us; we are very available. Have a nice day
A
Rating: 2 out of 5
Carburetor received scratched on the intake side, starter of poor quality. Order linked to a customer service issue, it's not serious.
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Response from MiniMX
Hello, if there is a problem with the parts received for your customer service, do not hesitate to send us an email with photos. Have a nice day :)
A
Rating: 2 out of 5
It is a 24 MM carburetor and not a 26.
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Response from MiniMX
Hello, we sell it with the indications from the supplier. If you are not satisfied with this product, send an email to customer service who will inform you of the procedure for a return and a refund. Our customers are satisfied with this product, and that is why it is for sale on the site :) I wish you a good day
A
Rating: 1 out of 5
Hello :) so I did not quite understand the problem with the product, however the refund was made on June 9th, if you do not see it call us :) Have a nice day
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Response from MiniMX
Very disappointed with the quality of the parts and the manufacturing finishes, especially the screws and bolts provided are defective, to finish the installation of the lift was very complicated
A
Rating: 1 out of 5
Hello, if you have difficulties with an assembly or if the part does not suit you, I invite you to contact customer service, we are very attentive :) Have a nice day
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Response from MiniMX
3rd order on this site and 3rd error. I ordered a BIHR clutch lever type original which is the exact copy of mine. I place the order and upon receipt the lever is the complete opposite of the photo. Thank you mini mx for your mistakes. I don't want to return it because I am so exasperated by the incompetence of the staff. In any case, I do not recommend this site to anyone.
A
Rating: 1 out of 5
Hello, the photos on the site are not contractual as often on the parts due especially to regular changes made by the suppliers. I see that you are complaining here but I have no emails from you regarding your dissatisfaction and without that it is impossible for us to guess. There is no problem with this product, so I invite you to call us or send us an email. Customer service is very responsive and accommodating and the staff is competent contrary to what you seem to think. I wish you a good day, see you soon :)
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A
Rating: 2 out of 5
Spark plug perfect, anti-parasite perfect, but CDI broken, does not work.
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Response from MiniMX
Hello, if you have encountered a problem with a part, you need to send us an email at [email protected], we will take the necessary steps very quickly. Have a nice day :)
A
Rating: 2 out of 5
The item is broken.
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Response from MiniMX
The item has been resent to you, we apologize for the inconvenience.
A
Rating: 1 out of 5
You would need to be delivered to give a rating, we pay fees to get our parts quickly but I still haven't received anything
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Response from MiniMX
Inner tube punctured upon arrival, no need to return it since I paid 7€ and the shipping costs are at my expense and are also 7€, I wasted 15€. Avoid MiniMx!
A
Rating: 2 out of 5
Delay of 4 days on delivery without any tracking, except for that, a very quick customer service but they could not give me the answers I was looking for. Too bad... Now I just have to see the motorcycle.
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Response from MiniMX
Hello :) You ordered on Saturday, so the motorcycle left on Monday and arrived on Wednesday at the distribution agency. Since that day, the agency has been trying to contact you for an appointment via SMS or email. I invite you to check your messages to receive the motorcycle as soon as possible. Have a nice day
A
Rating: 3 out of 5
I ordered a 126 link chain and received a 120 link chain
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A
Rating: 3 out of 5
Very fast delivery
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A
Rating: 3 out of 5
I received my order for a CRZ 300 in 4-5 by db schenker. Careful delivery but the motorcycle seat was damaged, I received a small compensation and important missing screws that I have been waiting for a month. The customer service is responsive but answers a bit off expectations.
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Response from MiniMX
Hello, it seems that the letter from the post office got lost because I posted the letter with the screws inside myself, we will do what is necessary today without fail, have a good day
A
Rating: 1 out of 5
Hello, we have not received any request from you via email, if there is a problem with an item we always resolve the issue as you can see from the other comments, I am waiting for your news so that we can do what is necessary. Have a nice day
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Response from MiniMX
Order reference 16/27/12 received 15/27/12
A
Rating: 1 out of 5
Bad in delivery
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A
Rating: 1 out of 5
Currently not received, stock problem not even reported while I paid, I had to call otherwise how long would I have waited? Delivery time not respected 48/72h still not received nothing is done.
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Response from MiniMX
Hello, I apologize again for the delays and I thank you for the more than cordial exchange on the phone, see you soon
A
Rating: 2 out of 5
So my package was completely smashed as if it had been thrown. I paid 11 euros to be delivered the next day, I only received it on Wednesday, and when I called for a refund of shipping costs, they said it was not our fault, it was because of Chronopost. Anyway, it's the first time I order from this site, but I am really disappointed with the site.
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Response from MiniMX
Hello, we always do our best to satisfy our customers by shipping as quickly as possible. Unfortunately, we are dependent on carriers in some cases. I hope to see you again soon; do not hesitate to give us a call for your next order ;)
A
Rating: 3 out of 5
Lack of information on the purchased products. So I didn't get the right mudguard.
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A
Rating: 1 out of 5
I still haven't received my package, and when we ask min mx, well it's up to us to manage, they don't want to know anything
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A
Rating: 3 out of 5
Disappointed by customer service... Delivery problem, the after-sales service blames me.
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