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A
Rating: 3 out of 5
Still waiting for my calendar which was not included in my order
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2 and 3 stars
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Rating: 1 out of 5
I ordered my wheel, and after 1 week, one of my bearings stopped turning and damaged my wheel.
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Response from MiniMX
Hello, I do not have a customer service request regarding your problem. Please do not hesitate to contact us. I advise you to grease your wheel well when you mount a new wheel. See you soon :)
A
Rating: 3 out of 5
For the delivery time no worries but there was no manual in the box, it was sent to me by email but not exactly the same model of motorcycle so I had to manage and be in doubt about having assembled the motorcycle and the rear wheel tire correctly or if it is defective, I don't really know, plus there is something loose in the wheel, otherwise for the rest the motorcycle is good for the price
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Rating: 1 out of 5
I ordered a chain sprocket; in the photo, there is the fixation. I ordered it, and when I received it, there were no fixations. In very small print, it says fixation not provided, so why take the photo with the fixations? It's misleading... For my first order, I am very disappointed and will not order again.
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Response from MiniMX
Hello, we are sorry that you are disappointed, but some items depend on arrivals, which is why it was specified in the description that the fixations were not provided. Hoping to see you again soon among us :)
A
Rating: 2 out of 5
2 parts out of 5 ordered that I had to modify to fit
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Response from MiniMX
Hello :) the compatibility of parts can vary from one model to another, I advise you to call us next time before your order so that we can advise you better, as I do not see any email from you. Looking forward to it :)
A
Rating: 3 out of 5
I did not receive my calendar as a gift in my order
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Rating: 1 out of 5
Terrible customer service; we have to find the fault ourselves for them to send us the defective part, arrived with scratches and they do not want to replace the fairings.
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Response from MiniMX
Hello, it was about micro scratches that unfortunately happen. We offered you a voucher to use on the site. Regarding the fault, unfortunately, if we do not know it, it is difficult to help you. That is why we ask you to identify the fault in order to resolve it if there is a problem. Have a good day :)
A
Rating: 1 out of 5
Received the broken cylinder head with missing valve stems.
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Response from MiniMX
Hello, I do not see the valve stems on your order and no email regarding a broken cylinder head with your email address. Please do not hesitate to contact us to resolve the issue :)
A
Rating: 2 out of 5
We ordered a motorcycle and received a motorcycle of a different color. The after-sales service can do nothing for me and no response to my emails. Too bad considering the price.
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Response from MiniMX
Hello, we did not receive the photos we requested by email, that is why we did not respond. I invite you to send us the requested photos via email directly from your mailbox and we will process your request as quickly as possible as we do for each of our clients :) Waiting for your news, have a nice day [email protected]
A
Rating: 2 out of 5
I give 2 stars because delivery costs are very expensive in addition to customs fees upon receipt
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Response from MiniMX
Hello, I am sorry but you live in Guadeloupe, we ship from mainland France, we cannot really be held responsible for customs fees or transport costs for such a distant destination ^^ We have the merit of offering you our products despite the distance :) See you soon
A
Rating: 1 out of 5
More expensive for the return than the inner tube.
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Response from MiniMX
Hello, what problem did you encounter?
A
Rating: 2 out of 5
The box was smashed and my exhaust spring is missing
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Response from MiniMX
Hello, we are sorry for the inconvenience, however I do not see any emails from you and unfortunately if we are not aware, it is difficult to remedy. Do not hesitate to contact customer service [email protected] Waiting for your news :)
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Rating: 2 out of 5
N/A
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A
Rating: 2 out of 5
New engine new harness no ignition?
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Response from MiniMX
Hello, we have just received your email, the customer service will process your request as soon as possible
A
Rating: 1 out of 5
Part not compatible with the 160 crz.
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Response from MiniMX
Hello, the part should be compatible. Could you please send us photos by email of your assembly? [email protected]
A
Rating: 3 out of 5
The levers are of good quality just to check the tightening of the screws beforehand because I lost one on the first outing
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Rating: 1 out of 5
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A
Rating: 1 out of 5
I am still waiting for my order. The 48/72 hour deadlines are absolutely not respected.
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Rating: 3 out of 5
I received a damaged rear wheel, bent, and maybe already mounted. I was asked to return it but after almost a week I have no news...
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Rating: 1 out of 5
I received an incomplete high-end clutch crown; the photo showed all the parts! With the same photo (and at the same price), competitors sell the complete material. I am told: 'non-contractual photo'. Wonderful. I am wasting time, my son will not have the parts in time for the championship, and I have to pay for the return. Very disappointed with the service.
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Response from MiniMX
Hello, I am sorry that you are disappointed, but the description corresponds well to the item received. Have a good day :)
A
Rating: 3 out of 5
Fast delivery but mixed feelings about the parts
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Rating: 1 out of 5
I had a big problem with the chain derailleur; it broke. I would like a refund. Not good quality.
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Response from MiniMX
Hello, for customer service requests, you need to contact customer service by email or phone; we will respond as soon as possible :) [email protected] or 09.72.39.05.37
A
Rating: 3 out of 5
Available
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Rating: 2 out of 5
A punctured inner tube among the 2 received
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Rating: 3 out of 5
fast delivery
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Rating: 2 out of 5
The motorcycle I received is full of problems. Given the price, with the electric starter that doesn't work, a dead fuse, the deco kit glued hastily, this was my first and last order.
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Rating: 2 out of 5
Too bad the line normally intended for a CRF 110 frame does not fit. I had to modify my original line for the mounting and alignment of the cartridge. The UNI air filter ordered in 51 for a 28 type PWK carburetor is too big, I had to tighten it all the way and still the hold is not great. I am a good customer with you. I hope to receive at least a commercial gesture from you for the inconvenience caused.
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Rating: 3 out of 5
The quality of the products is good and the prices are reasonable. But there is really a lack of the possibility to check the compatibility of the parts with each other.
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Rating: 3 out of 5
I was not informed that my package had arrived at the pickup point so the order was returned to minimx. I had to place a new order and the price of the product has significantly increased and moreover for this package too I was not informed.
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Rating: 3 out of 5
Correct delivery
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Rating: 2 out of 5
I bought a Lifan 125 engine, timing chain misaligned, valve clearance not good, with that I took the stage 2 ignition, the CDI does not work and neither does the coil
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Response from MiniMX
Hello, we are sorry if you encountered problems, however it is rare for the parts not to work. I do not see any email from you to customer service. The valve clearance is not necessarily set from the factory like on motorcycles, if you encounter difficulties in your assembly do not hesitate to contact customer service by pressing 3 to speak directly with the technician. Have a nice day
A
Rating: 3 out of 5
I paid for next day delivery by 1 PM at the latest and I only received it the day after tomorrow. I contacted customer service who found no solutions or compensation
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Response from MiniMX
Hello, you chose a standard Chronopost delivery, so it is normal that you did not receive it the next morning. The order was prepared less than two hours after you placed it and it was shipped the same afternoon and delivered in less than 48 hours, we do everything to avoid wasting time and to satisfy you as quickly as possible. Have a nice day :)
A
Rating: 1 out of 5
Flat tire upon arrival, I find it a shame for a wheel costing 100 euros
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Response from MiniMX
Hello, your customer service request has been taken into account today after receiving your email, as we always do when there is a problem. We hope you are satisfied with the handling. Have a nice day :)
A
Rating: 1 out of 5
I have always ordered from you, I have never been disappointed, but now I am missing a part in the package
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Response from MiniMX
Hello, I see that your two packages have been delivered, do you have all your parts? Because I don't see any customer service request from you. Have a nice day :)
A
Rating: 2 out of 5
Delivery 24/48h not respected. We are still waiting for the motorcycles. Following the purchase of 2 motorcycles, we still have not received our loyalty points... the next order will be on SmallMx.
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Response from MiniMX
Hello, your order was placed on Wednesday 22, shipped on Thursday 23 with SCHENKER, depending on the distance vehicle deliveries are from 24H to 72H, the delivery occurred on Tuesday 28, which is 3 working days after shipment, it should be taken into account that the carrier does not deliver on weekends. I apologize for the misunderstanding regarding the delay, but the delay cannot be shorter... regarding your points they are automatically validated 14 days after shipment but we can force it which I am doing right now. We care about customer satisfaction and hope that this misunderstanding about the delay, despite being honorable, will allow you to trust us again. In any case, we will do our best to satisfy you. Best regards, The Mini MX team
A
Rating: 2 out of 5
deliver between 48h and 72h you can pick it up
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Response from MiniMX
Hello, I see on the order tracking that there was indeed a bit of a long delay, we apologize for that, we are dependent on the carriers and unfortunately, unforeseen events happen. The indicated delays are a general average. Hoping that you are satisfied with the motorcycle. Have a nice day :)
A
Rating: 2 out of 5
New fuel filter that leaks right after installation.... I hope for a commercial gesture from MiniMX.
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Response from MiniMX
Hello, I see that the customer service has processed your request hoping that you are satisfied. Have a nice day
A
Rating: 1 out of 5
Lack of additional information, useless purchase, whereas if I had been properly guided towards compatible parts, it would have been simpler for everyone. I thought it would be better, but in terms of information, it's 0 out of 10, apart from not understanding the question or as written on the site, it helps us a lot. Really a shame, so I prefer to get a refund and be well informed by a real passionate seller because my engine is not given.
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Rating: 2 out of 5
Engine is fine but I received a CDI that doesn't work so I'm quite disappointed...
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Response from MiniMX
Hello, we apologize for the problem, customer service will contact you to resolve it. Have a nice day :)
A
Rating: 1 out of 5
I am disappointed, nothing was working on it. I had to reorder from another site.
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