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A
Rating: 1 out of 5
Not the right size that I received.
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
already ordered from you and no problems, but this time for the order placed on the 12th I still haven't received anything, often the problem with CHRONOPOST and their tracking is mediocre. That's why 3 stars otherwise I would have given 5 stars
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A
Rating: 1 out of 5
Ordered, paid, and never received, great...
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A
Rating: 1 out of 5
I did not receive it.
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Response from MiniMX
Hello, Your package left our warehouse on 13/02, it is apparently still in transit according to the tracking, it should be delivered to you in the coming days. It is quite surprising that Chronopost takes so long because normally delivery with them is rather 48 hours for Belgium. If no delivery is made, please contact our services or directly with Chronopost to resolve the situation. Best regards, Mini MX
A
Rating: 3 out of 5
The quality-price ratio is perfect, the site is intuitive, easy, the delivery time is respected,
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A
Rating: 1 out of 5
I had ordered a quick pull with cable and sheath, I received a different pull than the one ordered and the same for the sheath color.
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Response from MiniMX
Hello, we apologize if there was a problem, which cable did you want? And which cable did you receive, please?
A
Rating: 2 out of 5
Axle not the right size
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Response from MiniMX
Hello, what is the exact problem please? The size does not match the description?
A
Rating: 1 out of 5
I ordered a reinforced chain, so the quick link must also be reinforced. I mounted it, rode for an hour, and it broke. Really disappointed with the quality. What a shame.
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Response from MiniMX
Hello, we apologize for the inconvenience caused, but there is no defect on this product. Was the link correctly installed? Did you contact customer service for an exchange? Have a nice day :)
A
Rating: 1 out of 5
Lots of defects on the tiles I ordered in the deco kit, many pieces are missing. I don't want to leave a comment, I know you can do better. Thank you.
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Response from MiniMX
Hello, what is the exact problem because the kit you purchased is complete and corresponds to the ERZ models. We recently assembled one and there were no problems. I await your news. Have a nice day.
A
Rating: 3 out of 5
Very good site, good responsiveness for the order, I received my motorcycle in 6 days
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A
Rating: 1 out of 5
Tire ordered, a pack of Kendal in 90 in stock, stock error, refund planned but not made, and sending low-quality vee rubler tires. I order the tires separately from the unavailable pack, I receive vee rubler tires instead of Kendal again. In the process of refund. The problem, the time lost.
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Response from MiniMX
Hello, we apologize for the inconvenience. We preferred to send you available tires without a response from you to our email so that the delay would not be extended. We apologize if this initiative did not suit you, do not hesitate to contact us for an exchange with customer service. See you soon on Mini MX! Have a nice day :)
A
Rating: 2 out of 5
Package never received
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Response from MiniMX
Hello, it seems that your package is being returned to the sender, customer service will contact you to explain why the delivery could not be made in order to take the necessary steps. Have a nice day :)
A
Rating: 3 out of 5
Good discount on products but unfortunately I received my helmet with defects.. not too serious but annoying nonetheless.
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A
Rating: 1 out of 5
I ordered a pull handle and an ignition plate. Broken handle + ignition plate that does not work. Avoid.
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Response from MiniMX
Hello, we are sorry if the ordered products do not suit you, however, I cannot find any trace of an email from you with customer service. We handle all requests and always do what is necessary to remedy the situation. Awaiting your news, have a nice day :)
A
Rating: 2 out of 5
Despite a reactive presence on customer service (email, phone), there is a big issue with the knowledge of the material sold.
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Response from MiniMX
Hello, we apologize for the inconvenience, mistakes unfortunately happen, however we have done what is necessary by sending you the correct product. See you soon, have a nice day :)
A
Rating: 3 out of 5
Fast shipping but the item has already been used. And since the return is at my expense...
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A
Rating: 2 out of 5
For the delivery, nothing to say. We received the quad in December, it was a gift for our son. First use today, no way to start it, impossible... Disappointment for our son and for us, given the price... The quad hasn't even been used yet and it already needs to go for repairs...
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Response from MiniMX
Hello, we are of course sorry that you encountered difficulties with starting it, did you call or send an email to customer service so that our technician could help you? [email protected] 09.72.39.05.37 Have a nice day
A
Rating: 3 out of 5
I received the complete wheel but the problem is that the rim was very damaged. Otherwise it's okay.
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A
Rating: 3 out of 5
The site is great, nothing to say, the customer service is great and responsive. However, during the assembly of the quad I had some surprises, while mounting the front cover on the handlebar axle I had to bend the mounting bracket so that the fairings do not rub and the same at the seat level. For a product at €600 on sale I find that a bit mediocre. Nothing justifies the additional €200 for the same type of quad on other sites. (ps: the gift product was not there but that's a detail)
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Response from MiniMX
Hello, we are sorry for these inconveniences, the customer service will get in touch with you so that we can discuss the problem and we will of course resend your gift. Have a nice day :)
A
Rating: 3 out of 5
part received does not match the photo on the site
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Response from MiniMX
Hello, what is the problem please?
A
Rating: 3 out of 5
I received a defective part, rear brake master cylinder, poor quality.
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A
Rating: 1 out of 5
I paid for express delivery which is absolutely not the case and no commercial gesture from Mini MX. I find this completely unfair, even if it is not them who deliver. I pay for a service on their site, it is up to them to ensure that the announced and paid delivery time at the order is respected!!! No promo code, no credit note, absolutely no gesture from them!! It's shameful.
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Response from MiniMX
Hello, this order was placed on Tuesday evening at 10 PM, it was prepared on Wednesday morning and delivered to you on Thursday morning, so 24 hours. It is quite difficult to do better on our part. Hoping to see you very soon on our site :) Have a nice day.
A
Rating: 1 out of 5
I am not satisfied because on your site my package says in delivery, I wait 4 days and then I am told it has not yet been shipped.
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Response from MiniMX
Hello, indeed I see that there was a problem with your order and a shipping delay that is far too significant. We sincerely apologize and an advisor will get in touch with you to offer you a commercial gesture. Have a nice day and see you soon at Mini MX :)
A
Rating: 2 out of 5
Delivery received after a week
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Response from MiniMX
Hello, the delivery time for motorcycles is an average, it depends on your location and the availability of the carrier as well as yours for reception.
A
Rating: 2 out of 5
Order marked as canceled although I received it, so double order
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Response from MiniMX
Hello, You only placed one order with us and you received it in double, is that the problem?
A
Rating: 3 out of 5
Good site but a very big mistake on a cylinder head gasket, the chat bubble in the bottom left is not great, if you do anything else during a conversation, even just the phone, it turns off and you surely leave the conversation and cannot rejoin it, yet there is good responsiveness after a request to go through email one day between each response, so almost.
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A
Rating: 1 out of 5
Broken part.
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Response from MiniMX
Hello, We apologize for this inconvenience, you can contact our customer service by email at [email protected] so that we can take the necessary steps.
A
Rating: 1 out of 5
Holes in the cardboard and the tire
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Response from MiniMX
Hello, We apologize for this inconvenience, if you have a hole in the tire you need to contact us by email at [email protected] so that we can replace it for you.
A
Rating: 3 out of 5
Products matching the search, except for the front brake lever which was too wide, but it does the job.... Received my order in 2 days, great. Thank you team.
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A
Rating: 1 out of 5
Part said to be compatible but in the end it is not and return at my expense and shipping costs not refunded a nice scam
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Response from MiniMX
Hello, it seems that you have a YCF 50 from 2012, I think the brake pedal is not compatible due to the age of the motorcycle, indeed if I remember correctly the YCF 50 models had horizontal engines. I am sorry that you are disappointed, unfortunately we would have taken back the part for free in the case of an order error of course, but this is a matter of incompatibility due to the year of the motorcycle. We do not cover return shipping costs in such cases, and I am sure you can understand, we try our best to guide towards parts that seem compatible, it is always easier to guide towards the more recent models for which we have the latest technical sheets.... We understand that this is unpleasant and hope that you were able to find the part you needed despite everything. Best regards, Mini MX
A
Rating: 2 out of 5
After checking the package, I called the headquarters who told me to send an email to resolve the issue as quickly as possible. Since then, no news!!!
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Response from MiniMX
Hello, my colleague replied to you by email yesterday and took the necessary steps with a reshipment of parts, do not hesitate to check your spam or call us back but the necessary has been done. Have a nice day :)
A
Rating: 2 out of 5
No parts matched my motorcycle so return at my expense of 15 euros very disappointed
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Response from MiniMX
Hello, we are sorry that the parts do not correspond but you should not hesitate to ask before making your purchase, our customer service is always available by phone to advise you. The return procedure at your expense is a normal procedure specified in our T&Cs. The refund for the parts is indeed in progress. Have a nice day :)
A
Rating: 3 out of 5
It would be better to detail the description of the parts. When ordering a brake caliper, it was not mentioned that the brake pads were delivered with the caliper. There are not enough spare parts, such as wheel axles that go with the forks, or screws for the brake calipers or the attachment to body elements. Delivery times are good.
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A
Rating: 3 out of 5
The line is adaptable, a cut is mandatory for a 125 sx, the silencer is really big. Otherwise nice and sounds nicer.
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A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
I returned the hose, it was not the right one and I have a problem with the CDI V2 reprogrammed.
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Response from MiniMX
Hello, Our customer service has satisfied you.
A
Rating: 2 out of 5
The delivery was fast but disappointed with the product
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Response from MiniMX
Hello, is it possible to have a bit more precision on your dissatisfaction please?
A
Rating: 1 out of 5
I ordered a 125 cc piston cylinder and ended up with a 140 cc cylinder and the package was damaged
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Response from MiniMX
Hello, If an error slipped into your order, you can contact us by email at [email protected] so that we can find a solution
A
Rating: 3 out of 5
First time on it, rear wheel inner tube that is flat while the complete wheel is 'new'.
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Response from MiniMX
Hello, Could you please send us an email so we can look at the problem [email protected] have a good day
A
Rating: 3 out of 5
I am on my 4th motorcycle ordered from you for a discount voucher of 27 euros, I find it very poorly placed on your part even though the motorcycles are of very good quality hoping to receive a good gesture from you.
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Response from MiniMX
Hello :) You should have many more loyalty points, could you contact customer service so we can look into it and remedy the situation. We await your call. Have a good day 09.72.39.05.37