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A
Rating: 3 out of 5
Hello, I ordered a quick pull for a dirt bike and I received a used part with marks on it, otherwise nothing to complain about.
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2 and 3 stars
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Rating: 2 out of 5
The site is good but after two orders with them, both are not the correct references (Mikuni jets not compatible and head gaskets either) might as well buy directly on Aliexpress + Impossible to make a return because the return costs are obviously at my expense, the handling and shipping costs at the time of order will probably not be refunded either, so in the end you will lose more money making a return than what you will recover.
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Response from MiniMX
Hello, we are sorry to see that you are not satisfied with your purchases. The customer service will get in touch with you to have a constructive exchange. Can you please specify what is your engine for the YX 52.4mm head gasket, round oil passage (important to avoid confusion with the oval passage of Lifan)? Also regarding the Mikuni jets, which carburetor are they not compatible with, a MIKUNI? Have a nice day :)
A
Rating: 2 out of 5
Missing screws for valve cover
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Response from MiniMX
Hello, could you please send us an email with a photo of what you received at [email protected] so that we can initiate the procedure to remedy the situation, please? Have a nice day :)
A
Rating: 1 out of 5
Very difficult to adjust the carburetor, after several calls no one was able to help us very limited, yet this is not the first motorcycle we buy on the site, otherwise the motorcycle is prettier in real life than in the photo
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Response from MiniMX
Hello, we are sorry if the help did not meet your expectations however it is difficult to adjust a carburetor over the phone, we always try to help our customers as much as possible, do not hesitate to call us back if you need more details. Have a nice day :)
A
Rating: 2 out of 5
Mixed review, one product out of three is not great and does not fit directly without modification, among other things the ordered exhaust line is unsuitable for the received cartridge even though it's a set, engine protection cover modified as it does not fit all horizontal 4t engines without starter (crz125). ...
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Response from MiniMX
Hello, we are really sorry for this bad experience, the customer service will get in touch with you to remedy the situation. Have a nice day
A
Rating: 1 out of 5
The delivery was made within the deadlines.
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Response from MiniMX
Hello, according to the tracking your package was indeed delivered in 2 working days, the number of stars and the comment do not seem to match. Do not hesitate to contact customer service if you wish to exchange. Have a nice day :)
A
Rating: 3 out of 5
Box too big for the parts. Piston without protection to move around in it. I was offered a sticker that I did not receive. The same day another order arrived from one of your competitors with 7 stickers inside in addition to the parts. I was told on the day of the order delivery the next day, well no delivery 4 days later.
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A
Rating: 1 out of 5
I am very disappointed, I ordered a CDI Racing V2 supposedly universal, but when I plugged it in it burned out. Your service replied that I should order an original type CDI??? One wonders what you mean by universal, moreover the brand of my engine appeared on your compatibility list??? Really very disappointed with your service, from now on I will avoid ordering on your site and encourage my friends to do the same.
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Response from MiniMX
Hello, we are sorry that you were not satisfied with your purchases, customer service will contact you during the day to try to remedy the situation. Have a nice day :)
A
Rating: 1 out of 5
I do not recommend at all I ordered a CRF79 type tank and I received a CRF50 type instead, and for the return let's not even talk about it I am still waiting for my tank or my refund after 2 weeks still nothing
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Response from MiniMX
Hello, we are sorry for the inconvenience, as discussed with customer service a solution has been found. Have a nice day
A
Rating: 3 out of 5
Satisfied with my order, except for the sprocket lock delivered without fixing screws.
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A
Rating: 3 out of 5
Good site, plenty of choices but a lot of low-end stuff at the same price as the brand. Might as well take the brand directly, for spare parts or complete engines, there are often missing parts.
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A
Rating: 1 out of 5
Like the last 3 orders placed here the parts arrive damaged... This time it's a handlebar that arrived bent Response from customer service if it wasn't you who damaged it we will refund you so in this sentence I understood that I could sit on the refund... And that if I don't spend again my thread is not ready to get back on its motorcycle...
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Response from MiniMX
Hello, we are sorry for the inconvenience customer service will get in touch with you to remedy the situation. Have a nice day :)
A
Rating: 3 out of 5
Fast delivery.
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A
Rating: 2 out of 5
Still haven't received my order
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Response from MiniMX
Hello, we are sorry for the inconvenience, your package is currently being cleared through customs and will arrive shortly. Have a nice day
A
Rating: 3 out of 5
There were delivery problems, but the customer service is very attentive and the products are perfect.
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Rating: 1 out of 5
Hello still not received my rain gear
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Response from MiniMX
Hello, your package has been at the relay point since 03/09/2022, two days after your order. Have a nice day :)
A
Rating: 1 out of 5
I never received them !!!!!! No poster in the box !!!! I demand a refund!
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Response from MiniMX
Hello, the tracking shows us that the package was delivered to the relay point of your choice within the regulatory time, we apologize for the missing "poster" gift in your order, rest assured it will not be charged as it is a gift. Do not hesitate to contact us at 0972390537 on your next order we will add it as well as other goodies to your next order, our customer service is at your disposal :) Again all our apologies. Have a nice day
A
Rating: 3 out of 5
The speed was excellent, but the screws of the product were way too short.
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A
Rating: 2 out of 5
I spoke to the person on the phone to be sure of my order and in the end one part does not match at all
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Response from MiniMX
Hello, we are sorry if there was a problem with your order, the customer service will contact you to find a solution. Have a nice day
A
Rating: 1 out of 5
I still haven't received anything
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Response from MiniMX
Hello, your package has been available at the relay point since 6/09/2022 that is the day after your order difficult to do faster ^^' our customer service is at your disposal at 0972390537 Have a nice day :)
A
Rating: 1 out of 5
Not received poster
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Response from MiniMX
Hello, we are sorry but you did not select a poster in your order this is not an oversight on our part. Our customer service is at your disposal at 0972390537 Have a nice day :)
A
Rating: 2 out of 5
Big scammers, lie about the products but fast delivery
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Response from MiniMX
Hello, we are sorry if you were not satisfied with your purchases, the customer service is available at 0972390537 if you wish to exchange. Have a nice day :)
A
Rating: 3 out of 5
As for the ordering part, nothing to say, where it gets complicated is after, I pay to be delivered the next day, so on Friday before 1 PM no reception, I call and they tell me warehouse error, you will receive your package tomorrow Saturday and then I receive an email from Chronopost telling me that I will be delivered on Monday, so my son couldn't compete.
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A
Rating: 1 out of 5
Not reliable. I was sent a 4t motorcycle with 2t oil and on top of that the engine runs poorly, I already had to make a carburetor adjustment when these are factory settings anyway, I do not recommend this seller.
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Response from MiniMX
Hello, We are sorry that you are not completely satisfied. After analyzing your order, we did send you 4-stroke oil. Regarding the engine, the carburetor adjustment is not a factory setting but rather an adjustment that falls to the buyer as indicated in the product technical sheet: "Vehicles are delivered in factory configuration, on a pallet. It is the buyer's responsibility to complete the assembly of the vehicle (fork, shock absorber, handlebars, tightening of spokes...) and to ensure the start-up as well as the adjustments (notably valve clearance, carburetor adjustments, jet, etc...)." I invite you to contact customer service if you need assistance. We are at your disposal from 9 am to 6 pm from Monday to Friday :) Have a nice day
A
Rating: 3 out of 5
Waiting for a response from customer service by email and phone.
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A
Rating: 3 out of 5
Very good value for money motorcycle, ultra fast delivery! Surely a bit too much given the state of the received box, unfortunately some parts were broken and the decoration kit poorly glued, very annoying for a normally new motorcycle. I received a 40 euro discount voucher on the site for the inconvenience, but I am disappointed with my purchase, a bad experience for me.
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A
Rating: 1 out of 5
Starter received but the springs are not engaged in the notches so it pulls in the void ...
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Response from MiniMX
Hello, we are sorry for this inconvenience and we apologize. Our customer service team will get back to you as soon as possible to remedy the situation. Best regards, The MMX team
A
Rating: 3 out of 5
The delivery was good but the product was scratched.
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A
Rating: 2 out of 5
Customer service gives wrong information and responds 1 out of 5 times
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Response from MiniMX
Hello, we are sorry if any information provided by customer service was incorrect. To better understand your dissatisfaction and always with the aim of improving, what information was conveyed to you? Please note that we are open from Monday to Friday from 9 am to 6 pm and that we respond to all our customers. Our sales team is located in our offices in France and answers all calls during opening hours non-stop. It may happen that all lines are occasionally busy, but we always end up responding. Best regards, Mini MX
A
Rating: 3 out of 5
Very good site, be careful with returns because it's at our expense and I just paid for it. Return of a helmet that was too small despite good measurements, 17€ for return.
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A
Rating: 3 out of 5
The intake pipe is only 26, not 30.
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A
Rating: 3 out of 5
Good value for money but lacks choice regarding plastic stickers.
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A
Rating: 3 out of 5
Too often missing in my opinion are the technical specifications, dimensions, and others, which would allow ordering with full knowledge of the facts, and without making mistakes...
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A
Rating: 1 out of 5
I ordered a mini bike for my daughter's birthday more than a week before the big day, the delivery was supposed to be made within 72 hours after the purchase and I have not received my daughter's gift!!!! I am fighting with the delivery people to try to find the package which is clearly nowhere!!!
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Response from MiniMX
Hello, There has been a delay on your order due to a problem with the carrier, independent of our will. We are sorry for this. You have also spoken to our customer service on the phone who informed you of this problem. According to the carrier's tracking, your order should arrive this week. Please accept our apologies again for this inconvenience, and we remain at your complete disposal by email, phone, or chat. Best regards, Mini Mx
A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
Quick reception of my 160yx engine but broke the clutch pinion on the third start.
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A
Rating: 3 out of 5
One item was missing out of two and the delivery box was very damaged.
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A
Rating: 2 out of 5
Hello, the length of the spacers that were sent is not the same as that indicated on the page
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Response from MiniMX
Hello, we are sorry for this inconvenience, could you please send us the length of the spacer received by email to [email protected]? We will then be able to correct our mistake, thank you. Best regards, Mini Mx
A
Rating: 1 out of 5
Hello, I bought shot gloves that tore themselves after two uses, I contacted customer service to talk about it and since then I have had no news, thank you in advance for doing something
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Response from MiniMX
Hello, We are sorry for this inconvenience. We are experiencing problems with the contact form on our site. You can contact us by sending an email to [email protected], we will respond within 24 working hours. Best regards, Mini Mx
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Rating: 2 out of 5
I did not receive the output sprocket that I ordered and the rim that I ordered is too small
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Response from MiniMX
Hello, we are sorry for the inconvenience caused, customer service has tried to contact you to resolve the issue. We look forward to hearing from you :) The MiniMX team