The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
I arrive at 40€ of order to avoid paying shipping fees. I use my points... The total goes below 40€ thanks to this and then I am charged shipping fees. I find that very average.........
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Acheteur Vérifié
Rating: 3 out of 5
There is an enormous lack of products in the catalog, you should expand your range especially regarding the YCF brand, if you are really the number 1 dealer in France!
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Response from MiniMX
Hello, We have no pretensions of being number 1, however we try to offer the entire YCF catalog, which product from the range did you not find? Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Wrong size of the front tire.
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Response from MiniMX
Hello, Did you receive a different size than what you ordered, or did the ordered size not meet your needs? Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I received a tool that was not at all compliant with the photo provided on the site!
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 2 out of 5
A very pleasant customer service by chat and phone! But I ordered 2 days ago and my order is not moving... Payment has been processed but still no preparation!
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Response from MiniMX
Hello, We are sincerely sorry, it seems to be a bug in our system, we are doing our best to unlock your order as soon as possible. We will get back to you as soon as possible. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 3 out of 5
It's good
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Acheteur Vérifié
Rating: 1 out of 5
Subscription to the Vipi card very vague hotline information, so I am still waiting for my 5% discount to follow.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on 27.04.2022, package still not received on 04.05.2022 for a Colissimo 72 hours, I have known faster...
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Response from MiniMX
Hello, Your order was placed on 28/04/2022. It seems that Colissimo indeed had a problem with your shipment, it should be delivered. One of our customer service representatives will open a dispute and contact you by email as soon as possible. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 3 out of 5
No comment
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Acheteur Vérifié
Rating: 1 out of 5
No response following the purchase of a motorcycle.
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Response from MiniMX
Hello, You have been delivered your motorcycle, we are sorry if you did not receive the emails allowing you to track the package, perhaps an error slipped into your email address. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive two poor screws for the flexible sleeve and for the second one I only received one hose clamp whereas you know that two are needed.
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Response from MiniMX
Hello, You can contact us by email if the ordered product is incomplete and/or defective. In the case of the ordered parts, it seems that you received the parts as they are sold by the manufacturer. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 3 out of 5
I took the express delivery but it's not too express let's say because I ordered it 3 days ago and I haven't received it yet
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Acheteur Vérifié
Rating: 1 out of 5
They refused that I pay in installments even though I have the money and it says we can pay in 4 installments, anyway it's useless I ordered elsewhere, too bad
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Response from MiniMX
Hello, Unfortunately, the banking organization Oney handles the payment in installments, they are the only decision-makers when it comes to the acceptance or refusal of financing. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 3 out of 5
Very poor quality in terms of hardware, they tightened it like who knows what, damaged threading, the finishes are not great otherwise it can go, it's still a dirt bike
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Acheteur Vérifié
Rating: 1 out of 5
I received the rim in a disgusting state, the bearings don't even turn, full of tokens, disappointed, the spokes are forced, the paint is poorly done
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. If the product does not meet your expectations, you can return it; the link is available at the bottom of the page in the RETURN CONDITIONS section. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 2 out of 5
Regarding the valve shim set, everything is correct. That said, I had ordered a 125 YX engine with this set which never came to fruition, due to a gearbox problem. Gears 2, 3, and 4 do not engage, certainly a problem with a bent selector fork, or the gearbox shaft is damaged. I asked to have an engine sent back to me, but customer service is drifting onto other matters. "No refund" nada! We'll see if someone can repair it for me, but frankly very unhappy with Minimx, although there may be potential, but not for the purchase of a complete engine. From now on, I will certainly order from the site, but no more complete engines. To whom it may concern.
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Response from MiniMX
Hello, Gearboxes are not guaranteed, the APV service tried to identify with you the parts that would be defective in order to possibly make a commercial gesture; this depending on the part or parts in question. To date, we are still waiting for further investigation on your engine. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received my package, it is 10:53.
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Response from MiniMX
Hello, Our deliveries are made on business days, your order was placed on Friday 22/04 at 15:34, (for delivery the next day before 1 PM, you must order before 1 PM) so your order will be shipped today for delivery tomorrow. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Package arrived late
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Acheteur Vérifié
Rating: 2 out of 5
I didn't like it because it took 3 weeks for my order to be processed and I had to send a message myself to get things moving because I was forgotten.
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Response from MiniMX
Hello, We are sincerely sorry, this is an IT problem beyond our control. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Missing the complete gasket set so I had to buy one additionally.
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Response from MiniMX
Hello, If a part is missing from your order, it is necessary to contact us by email at [email protected]. Additionally, we cannot find an order for another gasket set. Best regards, Mini Mx
Hello, We invite you to contact our customer service to find a solution at [email protected] Best regards, Mini Mx
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Acheteur Vérifié
Rating: 3 out of 5
Package still hasn't arrived, delivery was supposed to be in 24-48 hours and I've been waiting for a week. Thank you
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Acheteur Vérifié
Rating: 2 out of 5
Hello, when I want to reconnect to my account, it tells me that the password is incorrect, so I click on (forgot password), I send the recovery email and I click on it directly after receiving it and it tells me the link is no longer valid.
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Acheteur Vérifié
Rating: 3 out of 5
Very good interlocutors, really responsive. However, I'm disappointed to have to return goods before even receiving the order.
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Acheteur Vérifié
Rating: 1 out of 5
I received my package too long after
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Response from MiniMX
Hello, You placed the order on Friday 08/04/2022, deliveries are made on business days, so delivery was scheduled for Monday 11/04/2022. On Monday 11/04, the carrier indicated: Delivery postponed by 24h Reason: Recipient closed or not accepting deliveries on Monday. The package was delivered the next day; our site and the carrier cannot be held responsible if the relay point is not open or refuses delivery. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Perfect phone relationship but since my order placed on 03/04 delivery at 50€ for 24-48h... We are on 11/04 and I still haven't received anything...
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Response from MiniMX
Hello, Motorcycles are delivered by appointment, the average observed delay is 48/72 business hours for vehicle delivery, this delay is not guaranteed, it results from an average of deliveries contacted in mainland France over a calendar year. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
The engine arrived with a leak
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Acheteur Vérifié
Rating: 1 out of 5
Useless, I did not receive the correct part, sent several messages, no news
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Response from MiniMX
Hello, According to the order number you provided, the concerned order has been canceled. Moreover, you did not contact us about this issue. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Package well received, well packaged, fast. A bit disappointed because the hole drilling for the master cylinder fixation is very poorly done, really messed up because there is no more material at the bottom of the hole
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Acheteur Vérifié
Rating: 3 out of 5
Everything is perfect except for the delivery, if we put express delivery we should wait at least 5 days before receiving it while we pay to receive it the next day or within 48 hours
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Acheteur Vérifié
Rating: 1 out of 5
Customer service is useless, they do not consider that a master cylinder is a guaranteed part, they advise a replacement part, it does not fit, the screw spacing is not correct, their response is that I should redrill to be able to fix it
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Acheteur Vérifié
Rating: 3 out of 5
Rather correct but a small error on one of the casings of the lot which had a green casing while all the others are black, regrettable. I think of the person who prepared the order and who didn't think it was strange... Had to return the casing in question, shipping costs at my expense and order a new black casing with more shipping costs. For a casing at 19€ which ends up costing me almost 40€. Really a shame
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Response from MiniMX
Hello, Our colleagues in preparation are subjected to control by scan on each item to avoid errors during package preparation, unfortunately they cannot apply this logic as it would slow down the entire logistics service, we are really sorry for the inconvenience and hope to offer you a simpler and more adapted return service for this type of inconvenience soon. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Not great
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Acheteur Vérifié
Rating: 3 out of 5
Easy order
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Acheteur Vérifié
Rating: 3 out of 5
I received the items very quickly, however the engine I bought arrived in a box full of oil and all broken. The engine itself has a broken clutch and shows cracks on the clutch cover. First time I'm disappointed with Minimx otherwise the other items are great
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed, I did not receive my order.
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Response from MiniMX
Hello, According to your package tracking, you received your package on 10/03/2022. If this is not the case, we invite you to contact our customer service at [email protected] Best regards, Mini MX
Hello, We apologize for these inconveniences. If this has not already been done, you can contact customer service to remedy the situation. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 3 out of 5
I received everything but the fuel filter was broken otherwise the rest is good
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Acheteur Vérifié
Rating: 3 out of 5
Good
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Acheteur Vérifié
Rating: 2 out of 5
Very fast delivery, however, 3/4 of the parts do not fit my motorcycle contrary to what the site says...
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Response from MiniMX
Hello, Dirt bike parts are adaptable parts, you need to check that their specifications match your model. Do not hesitate to contact customer service for additional information on compatibility, also know that you can return incompatible parts via the link at the bottom of the page. Best regards, Mini MX
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