The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
So they lost my order on the way I ordered green and white fairings I only received green ones when we ask for information they are clueless
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Response from MiniMX
Hello, We are sorry that the carrier lost your package, this is beyond our control, we have initiated the dispute procedure with the carrier and we have refunded you. According to the visual, the fairing kit you ordered is green for all parts except the front plate, if the information you requested was not precise enough we apologize. Sincerely Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a 250 erz crz in November footpeg spring broken front brake lever screw stripped front wheel completely bent, the after-sales service leaves much to be desired at the time no footpeg spring so they let me fend for myself, I bought the bike for 2000€ plus the equipment 500€ it's still abusive. On the other hand, when people like fast55000... make crappy videos they are given gifts and parts to make your site work. Ensure your after-sales service that would already be not bad
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Acheteur Vérifié
Rating: 3 out of 5
Front rim received warped
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Acheteur Vérifié
Rating: 3 out of 5
Correct
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Acheteur Vérifié
Rating: 1 out of 5
I never received my order
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Response from MiniMX
Hello, According to the tracking of your package it arrived on Wednesday January 12 and was deposited in your mailbox. If this is not the case we invite you to contact our customer service so that we can file a dispute with the carrier. Sincerely Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Hello, After verification, the description is correct and specifies compatibility for 150 type CRF engines and you have a 150 type KLX. The compatible reference is this one: https://www.minimx.fr/fr/pieces-detachees-dirt-bike-pit-bike/4541-clavette-demi-lune-de-soupapes-moteur-150-160-yx-type-klx.html Best regards, Mini Mx
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Response from MiniMX
Plastic kit received bent in the packaging box, therefore it is damaged
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Acheteur Vérifié
Rating: 2 out of 5
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Response from MiniMX
The harness I ordered is defective and I didn't even get any gifts. Simon for the rest and good
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Acheteur Vérifié
Rating: 2 out of 5
Hello, For any technical problem, I invite you to contact customer service, they will take care of it quickly. Regarding the gift, you need to select the one you want during your order, it will be added directly to your cart so that when preparing it, it appears as a product to be prepared. Best regards, Mini MX
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Response from MiniMX
I received the damaged engine in the package, I request the broken parts that I received quickly, I asked for a small commercial gesture, a gasket for the gesture that they didn't even take into account, not cool for a 2 euro gasket
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Acheteur Vérifié
Rating: 2 out of 5
Hello, As you indicated, we have processed your request and quickly sent the damaged parts. The exhaust gasket as a commercial gesture that you requested was not possible because we do not have the part in stock. Best regards, the Mini Mx team
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Response from MiniMX
I am not really satisfied with my order on this site, I ordered an air filter with a diameter of 36 and I received one with a diameter of 42
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Acheteur Vérifié
Rating: 2 out of 5
Hello, We apologize for this inconvenience. We invite you to contact us by email at [email protected] so that we can take the necessary steps to correct our mistake. Best regards, the Mini Mx team
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Response from MiniMX
I paid an additional €11 for the delivery of my package that I was supposed to receive in 1 to 3 days but I still haven't received it as of today, 03/01/2022, and I can't even find out where my package is
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Acheteur Vérifié
Rating: 1 out of 5
After-sales service leaves much to be desired, it's better not to be broken down with a bike, because it's up to us to manage. This is my case had a problem with a CRZ 150 bike so contacted the service by phone then by email as they asked me, it's been more than a week, no news from them.
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Response from MiniMX
Hello, Our bikes are only guaranteed for parts, we cannot intervene on them ourselves. You contacted us by email regarding a battery problem and we created a discount voucher for the value of the battery with your agreement. Your current request has been forwarded to the manager, the response time is a bit longer due to the time of year. Sincerely the Mini Mx team
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Acheteur Vérifié
Rating: 3 out of 5
Site is surely very good, only downside is that returns are at your expense, 16 euros to return a helmet, too bad
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Acheteur Vérifié
Rating: 2 out of 5
Hello, We apologize for this inconvenience that is completely beyond our control. It seems that the carrier contacted you to modify the address but still cannot find you. You need to get back to us by email at [email protected] to open a dispute with the carrier. Best regards, the MiniMx team
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Response from MiniMX
Very disappointed, damaged motorcycle
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Acheteur Vérifié
Rating: 1 out of 5
Incorrect description
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Response from MiniMX
Hello, If an error has slipped into one of our descriptions, we apologize. You can contact our customer service at [email protected] Sincerely the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
Hello, If the product arrives damaged upon receipt, do not hesitate to contact our customer service by email so that we can take the necessary steps, as we did our best when you contacted us for the package tracking. Best regards, the Mini Mx team
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Response from MiniMX
Misleading product proposal.
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Acheteur Vérifié
Rating: 1 out of 5
Missing product in the sock order
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Response from MiniMX
Hello, When receiving a missing product, you must contact our customer service by email at [email protected] so that we can take the necessary steps. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 1 out of 5
The sender did not do what was necessary for customs. I had to take care of it myself to have the package released.
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Response from MiniMX
Hello, We apologize for this inconvenience, we are doing our best to ensure that orders are delivered as quickly as possible. Sometimes there can be computer or human errors, and we are sorry for that. Best regards, the Mini Mx team.
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Acheteur Vérifié
Rating: 3 out of 5
Good order received quickly
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Acheteur Vérifié
Rating: 3 out of 5
The monster deco kit is good, nothing to say about it, but the outline is poorly made, we have to bend the deco kit a bit for it to fit in the fairing
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Response from MiniMX
Hello, We are sorry for this inconvenience. Maybe it's a bad series, don't hesitate to contact our customer service at [email protected]
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with some products, too bad we have nothing to offer in exchange for the damaged product
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Response from MiniMX
Hello, We are sorry for these inconveniences, don't hesitate to contact our customer service at [email protected]
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Acheteur Vérifié
Rating: 1 out of 5
There is always a problem with you, delivery of parts that have nothing to do with the order or I had to be refunded because you manage your stock poorly and you seek no solution
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Acheteur Vérifié
Rating: 2 out of 5
Hello, The description is complete and indicates the characteristics of the product. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
Wrong for the delivery
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Response from MiniMX
Motorcycle almost compliant with the description, arrived new with engine adjustment to be made, response from the
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Acheteur Vérifié
Rating: 1 out of 5
I was charged. Cancelled the order without giving me a reason for it....the refund was partial..
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Response from MiniMX
Hello, We apologize for this inconvenience, however, you provided the wrong address by indicating France instead of Guadeloupe, therefore the package was sent and then returned to us by the carrier who charged for the transport. You were refunded the value of your order minus these transport costs due to the address error. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 3 out of 5
Good
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Acheteur Vérifié
Rating: 3 out of 5
Easy site navigation.. delivery on the agreed date and time.
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Acheteur Vérifié
Rating: 2 out of 5
after-sales: you should have read the general conditions, do it yourself, it’s not a big deal or go see a professional. Otherwise, the motorcycle is beautiful and well finished for the price, just don't expect to take your child for a ride on the motorcycle right after assembling it, and don't count on any warranty or after-sales service either.
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Response from MiniMX
Hello, We apologize for this inconvenience. Indeed, depending on supplier arrivals, there are sometimes small differences independently of our will. Please feel free to contact our customer service so that they can find the information from our warehouse before your order. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
I am satisfied with the delivery, however, the parts on the electrical side were connected the wrong way.
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Response from MiniMX
Hello, We apologize for this inconvenience. This is surely a small error at the factory. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 3 out of 5
Good
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Acheteur Vérifié
Rating: 3 out of 5
Delivery not very fast and no manual with the product
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Acheteur Vérifié
Rating: 3 out of 5
Lack of novelty and some prices are way too high
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Acheteur Vérifié
Rating: 2 out of 5
Despite paying for a 24H delivery for urgent reasons, the delivery was 24 hours late.
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Response from MiniMX
Hello, We apologize for this inconvenience, our preparation services did what was necessary and prepared and shipped on the day of your order. The delay is due to the carrier, this is independent of our will. You have the option to contact our customer service at [email protected] to obtain a commercial gesture.
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Acheteur Vérifié
Rating: 1 out of 5
No commercial gesture proposed. Blackmail on the return price at your expense.
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Response from MiniMX
Hello, We apologize, however, we do not cover returns due to size errors of clothing (as indicated in our T&Cs), we do not engage in blackmail. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time by GLS estimated at 24/48h, package received 8 days after the estimated deadline
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time, nothing to complain about, just that I received my engine drained in the box and a slightly torn carburetor gasket
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Acheteur Vérifié
Rating: 3 out of 5
Engine guard damaged
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Acheteur Vérifié
Rating: 3 out of 5
We have already ordered several times on Minimix but disappointed with our last order where we returned the part that did not match our motorcycle model and the shipping costs of the first shipment were not refunded.. While we also paid for the return. So rather disappointed with the refund process.
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Acheteur Vérifié
Rating: 1 out of 5
4 out of 5 damaged parts. Order received with items not intended for me and my decoration kit was not in my package, I do not recommend Mini Mx.
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Response from MiniMX
Hello, We apologize for this inconvenience. You contacted our customer service regarding the missing part. Our service responded as quickly as possible and sent the missing part as soon as possible. However, no parts were damaged according to your claims, and the extra parts you received were given to you for free. Unfortunately, we cannot do more. Best regards, the Mini Mx team.
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Acheteur Vérifié
Rating: 3 out of 5
Well-made site, not very intuitive in mobile version
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Acheteur Vérifié
Rating: 2 out of 5
I gave two stars for the speed of delivery but I ordered a rim and there was a loose spoke that was removed, and the rim is scratched very disappointed for my first order
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Response from MiniMX
Hello, We apologize for this inconvenience. Please feel free to contact our customer service so that we can find a favorable solution to your problem. Best regards, the Mini Mx team
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