The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Fast delivery, however when I assembled the motorcycle the fork was slightly scratched as well as the handlebar, and also the large gray hose coming out at the back of the engine was pierced
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Response from MiniMX
Hello, we are sorry for this inconvenience. We invite you to contact our sales team who is available from Monday to Friday from 9:00 AM to 6:00 PM.
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Acheteur Vérifié
Rating: 1 out of 5
A long story, I called MINIMX to inquire about the end of the promotion on the kayo 140cc, they told me on 07/10/2021 that the promotion would end the next day, so on 08/10/2021 I hurriedly made a payment in 4 installments. 5 days later the promotion had not disappeared, still on promotion, even cheaper by 100 euros. I consider this a lie from customer service and a scam, they want nothing to do with it!!! Small issue with the motorcycle, broken fairing, damaged oil radiator, not too much polluting welding, a shame not to control the machines during assembly.
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Response from MiniMX
Hello, We are truly sorry for this inconvenience. Please note that customer service and marketing are not directly linked and are not aware of upcoming events precisely to avoid putting them in a difficult position. The KAYO TT140 has a flash sale on 12/10/2021 at 00:00 (midnight) and ends as displayed on 15/10/2021 at 23:59. Your order was placed on 06/10/2021... We are forwarding your feedback on the damaged radiator during delivery to customer service. Have you already opened a case? We sincerely hope to respond quickly to your inconveniences and improve your customer experience. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I placed an urgent order on Saturday with a 24 to 48-hour delivery. The parts arrived 6 days later, I lost a lot of clients for my business due to the non-respected delivery time. Otherwise, great products!
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Response from MiniMX
Hello, First of all, please excuse us for the abnormal delay, indeed bad weather affected the region and blocked the roads for 24 hours which delayed all carriers. As you can see, the package was prepared without delay and was ready on 04/10 by our services but could only be picked up the next day by the TNT agency. This situation is an exceptional case that does not reflect the service provided by TNT on a daily basis. Please excuse us again for this inconvenience and we remain at your disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Delivery was perfect but a few products need to be reviewed
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Acheteur Vérifié
Rating: 1 out of 5
Insufficient designations of parts according to year model. Sale of fork seals individually... we are walking on our heads!! It's like buying a single shoe! Quality of the parts... Chinese...
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Response from MiniMX
Hello, We distribute the YCF brand and their parts, indeed the seal is sold individually by YCF. We completely agree with you that it makes more sense to sell them in pairs, but it is sold this way in the brand's catalog. Regarding spare parts and their origin, all pit bikes are manufactured in China, so the parts are as well, engine parts, KMC chain, YX engines are made by a Chinese factory just like LIFAN, ZONGSHEN, DUCAR, LONCIN... etc. so the parts are necessarily Chinese. However, we work with many other brands that assemble and/or manufacture in Europe, their quality is superior and the price is commensurate. FABA, FORMULA, SCALVINI (Italy), Trail Bike, UNI FILTER, TWIN AIR (USA), MICHELIN, PIRELLI, KENDA, VEE RUBBER, AFAM, DID, TCS Performance (France), STARBAR (France), PRO TAPER, NEKEN, FOX, DAYTONA... etc. We offer a wide choice in our catalog to satisfy all budgets and desires. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Fast delivery. However, the front wheel arrived scratched, as well as slight scratches in several places (minimal but still). Fortunately, I am a mechanic to make a carburetor adjustment.
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Acheteur Vérifié
Rating: 2 out of 5
I just hoped to get some stickers as a gift, just a remark, otherwise nothing to say top
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Response from MiniMX
Hello, Gifts are to be selected when you place your order, a selection is available. Your order form is equal to what you received. The rating of 2/5 is severe compared to the experience. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Great
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Response from MiniMX
Hello, You apparently seemed satisfied with our services, however, your rating is 2/5, is this a mistake? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I am not satisfied at all, I did not receive the right parts and by email, they tell me that I received the right one! I want to say customer service 0 incompetent staff! It's been a week and I still haven't been given a solution to resolve the problem!
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Response from MiniMX
Hello, Your ticket is still being processed. Could you simply send us a photo of your lever? If there was an error, we will send it back to you. We checked the stock and only the label was incorrect. Sorry for the inconvenience, but you just need to send us a photo. Hoping to resolve your problem quickly. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
I placed an order, the seals were in stock, and in the end, they contacted me saying that the product is out of stock. Anyway, a bit disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
Part received is not at all what I ordered. No verification of the part description to replace it correctly.
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Response from MiniMX
Hello, First of all, we apologize and invite you to contact our sales team at 09.72.39.05.37. They are available from Monday to Friday from 9:00 AM to 6:00 PM.
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Acheteur Vérifié
Rating: 1 out of 5
I bought a 125cc 4T mini mx rookie motorcycle for a price of 699.00 euros, and it doesn't even work!! I checked everything, fuel going to the carb, spark at the spark plug, I try and try, but still nothing, no sign of starting... really do not buy!!! I do not recommend it at all, stay away, it's a Chinese motorcycle!!
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Response from MiniMX
Hello, We are sorry that you cannot fully enjoy your motorcycle. Have you contacted the technical service to provide you with a solution to your problem? We are sure that this will be resolved quickly; if you have a spark at the spark plug, the problem comes from the fuel and carburetor side. Thank you for getting in touch to quickly find a solution. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
the product arrived damaged
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I ordered my new tire and my inner tube as well as my wheel axle everything was okay except that when unpacking the inner tube it was punctured so it was impossible to mount my tire on my motorcycle.
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Response from MiniMX
Hello, after checking I see that you contacted our services today (23/09). They will get back to you as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
problem with the lower T, it cracked so I no longer ride my motorcycle. The torque was good (not too tight and mounted with medium loctite) and I couldn't find how to make a warranty request.
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Response from MiniMX
Hello, our contact details are indicated on our website. We invite you to get back to us at 09.72.39.05.37 our advisors will be at your disposal.
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Acheteur Vérifié
Rating: 2 out of 5
I had never had any issues with my previous orders, but for this one, the exhaust pipe I ordered does not fit into the cartridge I ordered previously. The response from the claims service told me that it needed to be sanded to fit. I am left with a new pot to sand that will rust quickly and a cartridge that barely holds because I can't sand the pot any more...
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Response from MiniMX
Hello, it sometimes happens that these products have a slight dimensional tolerance the solution that was proposed to you was the simplest and most effective so that you can enjoy your equipment as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
The product was well packaged, fast delivery but the product is of poor quality.
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It is rated 4/5 on our site.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery times are way too long!
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I ordered two rims and I have to return them at my expense, not a good site to order from.
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Response from MiniMX
Hello, we are sorry but you have been delivered the products you ordered. Indeed, in the case of an order error, we do not cover the return shipping costs. This is not the case when the error comes from our services. In that case, all costs are on us.
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive the correct part...
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Response from MiniMX
Hello, unless we are mistaken, you did not report any problem regarding the delivery. If you wish to exchange or get a refund, we invite you to contact us at 09.72.39.05.37 or by email at [email protected]. Our advisors are at your complete disposal.
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery but tire of very poor quality, the rubber is already very worn out
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Acheteur Vérifié
Rating: 3 out of 5
Still haven't received my order after 1 week of waiting.
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Acheteur Vérifié
Rating: 3 out of 5
The site is good but the products overall are not great
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Acheteur Vérifié
Rating: 1 out of 5
The box arrived full of oil. The delivery person did not want to leave it in that state, but we did not give him a choice.
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Response from MiniMX
Hello, first of all, thank you for your order on our site. An engine necessarily contains oil inside, and it happens, unfortunately, that during transport, despite the instructions on our packaging, the box is turned over. Our carriers are instructed to change the box before delivery in such cases. We are sorry that this was not done.
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Acheteur Vérifié
Rating: 3 out of 5
I have a 200 cc 4-stroke engine and I received a gasket kit half 150 cc half 100 cc and I'm missing the top engine gaskets, however, quality products so I recommend but specify the order well
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Acheteur Vérifié
Rating: 1 out of 5
I asked for a green air filter and I received a black one, how do you expect to be satisfied, this is not possible, so either you send me the correct part or I will not order from you again!!!
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Response from MiniMX
Hello, First of all, please excuse us for this inconvenience. Have you contacted customer service? I am sure they will do what is necessary quickly. (A photo of the received part will be requested) Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Very good bike only there was a fuel leak, too bad
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Acheteur Vérifié
Rating: 1 out of 5
I canceled my order 10 minutes after placing it. The order was still shipped, so I had to return it at my own expense. So no, I do not recommend.
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Response from MiniMX
Hello, You placed your order at 7:30 PM on 02/09, we are open Monday to Friday from 9 AM to 6 PM. Your order was prepared the next day at 9:11 AM and shipped at 10:08 AM. To guarantee a preparation and shipping time, we unfortunately do not have the ability to interrupt an ongoing preparation in order to respect our commitment deadlines. We are sorry that we could not meet your expectations and remain at your disposal. Sincerely, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I placed the order on 28/08, processed on 30/08 as it was a Saturday. On 31/08 I received the order at the parcel relay (Chronopost) in express delivery, I ordered a 14" rear wheel and I received a 17" front wheel. I called customer service and it’s not their fault!! and to have the correct wheel sent back is a whole hassle.... Anyway, I explained to them that I needed it quickly because my son had a contest that weekend. And I received the wheel on 06/09, so after the weekend with an express shipment sent on 03/09, and in what condition they didn’t send it to the relay point as requested and the delivery person threw it over the gate and then my dog took care of it... And the icing on the cake is that they certified express delivery so on Saturday 04/09 (stated on the site as express before 1 PM) Let’s just say my son was thrilled with his weekend. PS: at customer service no way to speak to a manager, the response they gave me was "he will tell you the same as us" Very bad experience.
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Response from MiniMX
Hello, please excuse us for this mix-up and for this inconvenience. Please know that we do our best to limit delays, however, we have procedures to follow which indeed impact you and we apologize for that. Regarding shipments, we have daily pickups from Monday to Friday, no shipments are made on Saturdays, Sundays, and public holidays. For shipments on Friday and delivery on Saturday, this is always subject to the feasibility of the area. We hope that the situation has been resolved for the mix-up and wish you a very good weekend. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
It has been 15 days since I ordered and I still have not received my order. On the site, it is mentioned 'delivered to the relay point'. However, the latter never received it. When I go to the carrier's site, it indicates that my order is being prepared at MMX. I hope, in the worst case, to be refunded for my order amounting to 400€... All the same.
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Response from MiniMX
Hello, Indeed your delivery suffered deterioration during transport, it is being returned to the sender according to the tracking. We sincerely apologize for the inconvenience and are doing our best to fulfill your order and resolve this dispute with the carrier. Sincerely, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Fast delivery and serious packaging. Too bad about the poor quality of the products I received... I am disappointed about that.
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Response from MiniMX
Hello, we sincerely apologize for this inconvenience, have you contacted customer service to explain your problem? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I am unhappy
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Response from MiniMX
Hello, We invite you to install a wheel gripster on your rim; if the valve has torn off, it is because it turned with the tire. The essentials to avoid this type of frequent puncture are rim tape + gripster, which will keep your inner tube stuck to the rim and prevent the valve from tearing off when shifting with the tire. Advice: to make rim tape, cut your old inner tube and place it on your rim. We are sorry for this mishap; it is a typical puncture in motocross. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
YCF parts ordered, fuel cap that does not screw on and level caps too!!
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Response from MiniMX
Hello, it’s quite surprising, what do you have as YCF, what model and year? You can of course return your products and get a refund? Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Email sent to customer service without a response from them
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Acheteur Vérifié
Rating: 1 out of 5
First of all, I received the wrong color and on top of that, I have to pay the return shipping costs; I find that outrageous, I will not order from this site again. After doing some research on the Internet, I understand now.
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Response from MiniMX
Hello, Your comment concerns the green ignition coil and not the blue air filter received. As we have tried to explain to you, color shades can vary; you received a green ignition coil, but the shade of green does not please you, which we understand, and we sincerely apologize for that. The product meets the requirements, our exchanges have stopped: 'you should have checked the return costs of the part'. We are of course at your disposal, and please know that we always strive to find a solution; indeed, you will always find dissatisfaction in all companies, but if it were a generality, we would not be present today. Nevertheless, we hope to find a favorable outcome for you and wish you a good day. Sincerely, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Correct product but terrible delivery; I requested it in 24 hours and received my package in 5 days; this is not normal, we pay for a service for nothing.
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Response from MiniMX
Hello, We apologize for the delay your package has experienced; please know that it is beyond our control. Your package could not be picked up by Chronopost on Friday, and it was delivered on Monday; unfortunately, Saturday delivery is not guaranteed and depends on the region. We hope that it is indeed in accordance with your expectations and again ask you to accept our apologies. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
The clutch I bought does not work on the dirt 125 for which it is sold. Chinese parts with very random dimensions and poor casting, I don’t think I will order from this site again.
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Response from MiniMX
Hello, all Dirt Bikes are indeed manufactured in Asia, so their spare parts are as well, however, what is the model of your dirt bike? Have you contacted customer service to get compatibility information? Hoping to provide you with additional information. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Correct delivery, product that does not match the description.
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Response from MiniMX
Hello, during the last arrival the bearings were indeed missing on the complete pocket bike wheel, it is indeed very rare that on this product the bearings are not provided. We indicated it in the description to inform our customers about this delivery detail (which can be inconvenient upon receipt). We sincerely apologize for this inconvenience that is beyond our control and remain at your complete disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
I am disappointed because I bought a new Kayo TT 140 and received it with a cracked fender and Minimix found a solution to refund me 20 euros for a bike bought new, I would have thought they would send me a fender but no, it's not important, it doesn't hinder riding but I received my package damaged and that's a shame otherwise very professional team and very good quality material I recommend them Franck
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Acheteur Vérifié
Rating: 2 out of 5
Good
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Response from MiniMX
Hello, we thank you for your feedback, and hope to receive a better rating on your next order. Best regards, Mini MX
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