The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
the order in question was placed on 23/9, shipped on 24/9 and still not delivered to this day. Please provide me with a more precise answer than the one given via chat which, on several occasions, could not provide a favorable response to my request. I don't care to know where the malfunction is. My order and its payment were made properly, I hereby request a delivery as soon as possible or a full refund of my order.
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Response from MiniMX
Hello, After the transport damage you suffered we have resent your order, did you receive it well? Thank you, Best regards, Minimx
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Acheteur Vérifié
Rating: 3 out of 5
I bought a basic dirt bastos, I waited 2 months without having the product and the delivery date is still postponed so I called and they offered me a dirt MX for 900€ while the bastos cost 943€ to arrive at the same price they added about 40€ handling fees to align it with the starting price
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Acheteur Vérifié
Rating: 3 out of 5
No problem with the site
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Acheteur Vérifié
Rating: 1 out of 5
Delivery correct despite a well crushed box but a rim ordered in 12'' I received a 14''
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Acheteur Vérifié
Rating: 3 out of 5
Not always easy to find the parts that correspond to the model of the dirt
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed with the service so far, dispute ongoing with the carrier who supposedly delivered the order, but neither seen the package nor the carrier and moreover false signature on the receipt. In short, since 15/09 still waiting for the resolution of my problem and still no parts.
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Response from MiniMX
Hello, Your package is declared delivered directly to your home. You declared that you have not been delivered, an investigation is underway with GPS tracking. As we told you, upon return of the carrier's investigation we will get back to you. We apologize for this wait, please know that we regularly follow up on your investigation. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Poorly packaged parts arrived broken, torn invoice and disintegrated piston box
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Acheteur Vérifié
Rating: 1 out of 5
It's not the right parts I won't order again it disgusted me
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Response from MiniMX
Hello, Does that mean not the right part? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The products received do not meet my needs due to lack of information at the time of ordering to choose the right length
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Response from MiniMX
Hello, You have the dimensions of the products, the available axle diameter and the length of the spacers, what more do you want? We do not quite understand. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
The delivery was supposed to be made in 48 to 72 hours it has been more than 1 week that I am waiting for my dirt.
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Response from MiniMX
Hello, We remind you that the announced deadlines of 48/72 hours are indicative deadlines and not guaranteed deadlines (see T&Cs to read), moreover you are having a vehicle delivered on a pallet and not a pair of shoes. The transport company confirmed to us a delivery for today so if that is the case you were delivered in 4 working days so that is more than reasonable. Best regards, Minimx
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Acheteur Vérifié
Rating: 2 out of 5
Parts not conforming to the photo on the site.
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Response from MiniMX
Hello, Which part is not conforming to the photo? Please note that it is clearly stated that for certain products, the photographs in the catalog are not contractual. They are as faithful as possible but cannot guarantee a perfect similarity with the offered product, so you should refer to the product description. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
Well received the order, too bad it didn't arrive on the requested dates but I think it doesn't come from you but from the delivery person
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Rating: 3 out of 5
Easy to use site
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Acheteur Vérifié
Rating: 1 out of 5
I ordered tools that do not correspond at all to the photo on the site. The quality is disastrous and the tools are almost unusable. I contacted customer service who never replied or got back to me. This is not the first time. I will NEVER order again on this site.
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Response from MiniMX
Hello, If the product does not suit you, we will take it back and refund you. You have your legal withdrawal period. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Too bad my order is not complete
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Acheteur Vérifié
Rating: 2 out of 5
After several purchases at mini mx (3 bikes and some items) I am disappointed with my last order for this plastic kit... I received it incomplete, I made a complaint by phone and they brushed me off... it's only by email, so they sent me this part but it's not the right one, another issue with the fender received which is not identical to the original... And mini mx has no solution, really too bad because it's their bike and their product that is supposed to be compatible!! Sincerely disappointed with the after-sales service!!
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Response from MiniMX
Hello, Yes for all claims regarding products it's by email because we need visuals to attest to the problem, by phone we can't do anything so I would be very surprised if we allowed ourselves to 'brush you off' because you told us 'it's not up to me to send an email', so I am responding to you that it is indeed up to you to send an email to see and attest to what is not suitable. Everything has been regularized with my colleague from the after-sales service who after having sent you indeed the wrong missing part corrected his mistake and sent you the right part. Regarding the rear fender you know, we are not manufacturers of spare parts, we are resellers, therefore we act according to our different arrivals of spare parts. If it does not perfectly fit your bike but you can adapt it, I think that will be fine. We have never received any remarks or complaints regarding this fairing kit. I simply think that errors can occur without them taking on such significant proportions. The main thing is that the shipping error of my colleague is acknowledged and corrected. After send us the issue by email and by photo on the rear fender and we will see what we can do, knowing that my colleague from the after-sales service has already offered a significant commercial gesture. Thank you for being able to send us your photo of your fender assembly at [email protected] Best regards, The Minimx team
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Acheteur Vérifié
Rating: 1 out of 5
The attached kit did not match the spacing
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Response from MiniMX
Hello, What is your engine number? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
1 package out of 2 delivered and no solution to date... the customer service has been waiting for the location of the package from the TNT delivery person since August 21... and the customer has to wait while the invoice has been cashed and the bike is unusable due to missing ordered parts since August 21.
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Response from MiniMX
Hello, Since the beginning of September you have been refunded for the package you did not receive. We invite you to check your bank account to confirm this. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Unprofessional customer service .... Does nothing to satisfy its customers... To avoid
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Response from MiniMX
Hello, You indicated that you made a mistake in your order, it was already shipped, we cannot change anything once your package is in transit. If the product does not suit you, you can return it for a refund. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
Handlebar received damaged unfortunately
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Acheteur Vérifié
Rating: 3 out of 5
Too bad the screws are not provided with the spare parts
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Acheteur Vérifié
Rating: 1 out of 5
Satisfied with the delivery but not really with the kick that arrived with a damaged thread, the bolt is also damaged, had to re-tap the thread and sand the paint or the kick is otherwise unusable
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Response from MiniMX
Hello, If needed, our after-sales service is available directly at [email protected] Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Received part broken
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Response from MiniMX
I did not receive the correct part, and there was no follow-up to my request
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Acheteur Vérifié
Rating: 3 out of 5
The delivery took longer than expected
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Acheteur Vérifié
Rating: 3 out of 5
I received it in bad condition
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Acheteur Vérifié
Rating: 3 out of 5
Missing some information on the products you sell
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Acheteur Vérifié
Rating: 1 out of 5
Hello, you sent an email, our last response dated 27/08 without a reply from you, we ask you to acknowledge our last email and respond to it. We offer you a commercial gesture regarding your ignition cover that you received with 2 mounting points as stated in the product description, so please get back to us by email regarding this commercial proposal. Best regards, Minimx
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Acheteur Vérifié
Rating: 3 out of 5
Average
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Acheteur Vérifié
Rating: 2 out of 5
I am not satisfied because a part is missing on the casing which prevents proper fastening. The screws are not the right size.
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Response from MiniMX
Hello, If the product does not suit you, you can return it for a refund. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I am not at all satisfied with Mini MX products, I ordered an exhaust pipe and they sent me the wrong size and on top of that the package is torn everywhere and the pipe is damaged, the seat thing that melts well is oil and maintenance product
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Response from MiniMX
Hello, sorry but your message is very confusing and hard to understand, please be clearer and more precise, we have not received any email from you mentioning any problem with your order. Thank you for sending us an email with photos of the received parts to see if they correspond to your order. Thank you Best regards, Minimx
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Acheteur Vérifié
Rating: 3 out of 5
Fast
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Acheteur Vérifié
Rating: 3 out of 5
We ordered a bastos 125, 14/17 on July 1st and delivery on September 20th! However, the payment was processed in 2 days! I would like a commercial gesture from you....
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Acheteur Vérifié
Rating: 1 out of 5
I still have not received them
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Response from MiniMX
Hello, We have filed a complaint with the transport services so that they can investigate with their structure to see where the package is located. We are therefore waiting for news from them to know if we need to resend the order or if the package will indeed be delivered to the recipient. The Minimx team
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Acheteur Vérifié
Rating: 3 out of 5
I received a gasket kit that did not contain the correct gaskets.
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Acheteur Vérifié
Rating: 3 out of 5
Efficient service
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Acheteur Vérifié
Rating: 2 out of 5
Not very sturdy in my opinion, at the first fall the lever or the handle will break..
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Response from MiniMX
Hello, If the product does not suit you, you can return it for a refund. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I would give 0 if I could 2 orders in 2 days because there was only 1 seal, my mistake, the piston ring set too big, my mistake, however when I buy 100 euros worth of parts and the 2nd package has not yet left, a good merchant will not charge a 3rd delivery fee and will add the piston ring set in the package!!
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Response from MiniMX
Hello, when we can do it sir, we do it with pleasure, a package that is already in the shipping zone we unfortunately cannot add parts. We are flexible and quite responsive when we can do it, but otherwise it is sincerely that we cannot respond favorably to your request. It is therefore not our fault that you made mistakes about the products, so why should we be responsible for it? The Minimx team
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Acheteur Vérifié
Rating: 3 out of 5
Easy to use site.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, received parts impeccable not damaged, just the blue CDI Racing no difference with the original one, too bad (gadget)
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Acheteur Vérifié
Rating: 1 out of 5
I bought a fuel cap YCF for a YCF 150 pilot, which does not fit my bike
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Response from MiniMX
Hello, the diameter sizes for pit bikes are all standard, please email us at [email protected] regarding the YCF part ordered and we will forward it to the brand directly. Thank you The Minimx team
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